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Steven Biggs

  • Posts: 1350
Re: Gardiners poor customer service!!
« Reply #40 on: January 21, 2018, 09:05:03 am »
Do fed ex deliver on Sunday ? . Every one else seems to .

Soupy

  • Posts: 19421
Re: Gardiners poor customer service!!
« Reply #41 on: January 21, 2018, 09:24:53 am »
Don't think so.

Most of the others are self employed and probably need to work Sundays to cover their franchise payments. I think fedex have traditional employees.
Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

The Jester of Wibbly

  • Posts: 2089
Re: Gardiners poor customer service!!
« Reply #42 on: January 21, 2018, 09:45:44 am »
You'll get it Monday. Check your account maybe.

I don't get emails either nor could I subscribe to newsletter.  I changed my email address from my hotmail to my domain email and it now works.
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Alex Gardiner

  • Posts: 7740
Re: Gardiners poor customer service!!
« Reply #43 on: January 21, 2018, 10:03:54 am »
Do fed ex deliver on Sunday ? . Every one else seems to .

Hi Steven, I've signed in to your account and your order was indeed completed the same day and sent out via Fedex (Shipment #100055358
FEDEX UK:    07233302543).  A confirmation email was sent but I notice you have a live.co.uk email address registered with us and I suspect it is in your junk or rejected mail folder.  We have noticed that a few clients with live, gmail, hotmail accounts do not receive our automated emails.  If you can add our sales@gardinerpolesystems.co.uk address to a white list or approved senders this should solve the issue (the same will probably apply for FedEx's automated emails).

FedEx do deliver on a Saturday when a client upgrades to a Saturday Courier Delivery (much more expensive).  They do not deliver on a Sunday.

As it stands, your order should be delivered to you on Monday (next working day) but you can track this with the above tracking number.  There have been courier delivery delays because of the severe weather so worth keeping in mind.

Steven Biggs

  • Posts: 1350
Re: Gardiners poor customer service!!
« Reply #44 on: January 21, 2018, 10:10:49 am »
Thanks for that prompt reply . I will do all the above . Monday will be fine now . I can manage one day not extending section 2 on the pole . Cheers .

Steven Biggs

  • Posts: 1350
Re: Gardiners poor customer service!!
« Reply #45 on: January 22, 2018, 07:55:23 am »
How good is that . Just arrived in time for today .  ;D