[dazmond]

the fedex drivers are always good guys......one guy who used to deliver to me always joked "when i grow up i want to be a window cleaner just like you!" (part time hours)

[Alex Gardiner]

Did I read they stopped sending a dispatch confirmation email?

they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly!

Hi Dazmond

Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.

However if there is an issue with the email address this may not happen.

just logged in alex and my email is the same as its always been.ive not had a confirmation or dispatch email(only the paypal email).this has happened the last few times ive ordered stuff.no problem with delivery or anything just no emails.

Thanks for checking Dazmond.  I've checked through your account and the system shows you have been notified each time an order has been dispatched.  The last notification would have been on 9th Jan at 8.49am - could you check your spam/junk folder? You may need to log into your email account and check the spam settings that they are applying to your account. 

Did you get an email from FedEx as this should happen as standard if the order is going by courier?  If you didn't, could you also check your junk mail for this?

[Alex Gardiner]

Yes it was fedx, he must have ran out of slips.  I try to avoid anything being sent by parcel force, guy was a wee pr#ck. I've got a case of beer in the wife's car for the hermes driver I drank the last one!

Thanks for your help with this Alan.  Checking your account, you have only been notified the first time you ordered with us but not since.  I have done some investigation and it appears to be human error and a new procedure is being implemented as we speak to ensure an email is sent each time to every client.

Can I ask if you received an email from FedEx regarding this latest order?

[Alex Gardiner]

Iv noticed that too with the no dispatch emails . My email has always been the same

Hi Shrek

Would you mind emailing me on alex@gardinerpolesystems.co.uk with your details so I can look into this?

[dazmond]

just checked alex no confirmation or dispatch emails from either you or fedex in ANY folder....strange.

[Alex Gardiner]

just checked alex no confirmation or dispatch emails from either you or fedex in ANY folder....strange.

I've just clicked on your email address from your GPS account and sent you an email. Could you let me know if you receive it?

[dazmond]

yes alex.i got your email

[Alex Gardiner]

yes alex.i got your email

That shows we've got the right email address!  I'm getting the Sales Team to now send you an email from the email address that the dispatch confirmation would have been sent from (sales@gardinerpolesystems.co.uk).  Could you let me know if you get this one......

[dazmond]

yes alex.i got your email

That shows we've got the right email address!  I'm getting the Sales Team to now send you an email from the email address that the dispatch confirmation would have been sent from (sales@gardinerpolesystems.co.uk).  Could you let me know if you get this one......

yep got that one too alex(and replied by email also)

[Alex Gardiner]

yes alex.i got your email

That shows we've got the right email address!  I'm getting the Sales Team to now send you an email from the email address that the dispatch confirmation would have been sent from (sales@gardinerpolesystems.co.uk).  Could you let me know if you get this one......

yep got that one too alex(and replied by email also)

Ok, I'll email you directly about this.

[Shrek]

Iv noticed that too with the no dispatch emails . My email has always been the same

Hi Shrek

Would you mind emailing me on alex@gardinerpolesystems.co.uk with your details so I can look into this?

Yeah no worries, the last shipping information I received from you was on 3rd January 2017, I just assumed you stopped sending them  - il send you an email now

[dazmond]

Still can't work out why I'm not getting these emails from gardiners. It's a strange one for sure....

Anyway not bothered as long as I get what I've ordered.

[Plankton]

Can I ask if you received an email from FedEx regarding this latest order?

No nothing from FedEx.

[dazmond]

Can I ask if you received an email from FedEx regarding this latest order?

No nothing from FedEx.

nope nothing from fedex either...its not in any of my junk folders,pop folders....or inbox......

[Slacky]

You need to stop subscribing to those porn forums Daz. Plays havoc with your servers email settings. Apparently.

A mate of mine told me that.

[Shrek]

Can I ask if you received an email from FedEx regarding this latest order?

No nothing from FedEx.

nope nothing from fedex either...its not in any of my junk folders,pop folders....or inbox......

Same here , Iv never ordered anything from a laptop / desktop- it’s all done on my phone, so I can’t understand how it’s something Iv done 

[Alex Gardiner]

This issue is slightly puzzling.

Apart from the few occasions where the automated email has not been sent due to staff error, having  worked through with a  few of you yesterday it would appear that it is only the automated emails that are not being allowed through to your email inbox.

Our automated email system is working correctly and is sending out to the majority of clients. In testing yesterday we sent out a personalized email from sales@gardinerpolesystems.co.uk to a couple of clients and it worked and came through and yet using the same sending email sales@gardinerpolesystems.co.uk the automated versions did not arrive, although we can see on the system that they were all sent.

In conclusion it would appear that certain browser based email domains (live, hotmail, gmail, etc.) are for some reason not allowing through automated order emails to a few clients.

What is the solution? Not sure - some of these emails accounts do have the ability to add a set email address to a safe sender list (or white list)  so perhaps going into settings and adding sales@gardinerpolesystems.co.uk to a safe sender setting may cure this - cannot guarantee this though.

[Steve Newres]

Friggin’ hell Soupy, what have you started. I’ll bet the packers will rub bogeys in your next hat.

[Soupy]

Friggin’ hell Soupy, what have you started. I’ll bet the packers will rub bogeys in your next hat.

Either that or send me another duff pen.

[Steven Biggs]

I ordered a pole section and pole hose on Friday morning. I haven’t had an email from gardiners or fed ex . I was hoping for delivery on Saturday ( maybe pushing it abit ) . But wil it be delivered on Monday ?