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Soupy

  • Posts: 19383
Gardiners poor customer service!!
« on: January 10, 2018, 03:33:48 pm »
Ordered my parts from Gardiners yesterday afternoon and was categorically told that there was no way I'd get delivery today because I'd missed the last post and I'm best part of 700 miles away.

Low and behold, it arrived this morning! What a liberty!

Also, the free pen is crap.
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Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

Smudger

  • Posts: 13189
Re: Gardiners poor customer service!!
« Reply #1 on: January 10, 2018, 03:54:25 pm »
 :D
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A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.

www.oddbodscleaning.co.uk

Walter Mitty

  • Posts: 1314
Re: Gardiners poor customer service!!
« Reply #2 on: January 10, 2018, 04:04:16 pm »
Quote from: Soupy on January 10, 2018, 03:33:48 pm
Ordered my parts from Gardiners yesterday afternoon and was categorically told that there was no way I'd get delivery today because I'd missed the last post and I'm best part of 700 miles away.

Low and behold, it arrived this morning! What a liberty!

Also, the free pen is crap.

Send them back saying that you weren't ready for them.
Logged

Soupy

  • Posts: 19383
Re: Gardiners poor customer service!!
« Reply #3 on: January 10, 2018, 04:06:43 pm »
Quote from: Walter Mitty on January 10, 2018, 04:04:16 pm
Quote from: Soupy on January 10, 2018, 03:33:48 pm
Ordered my parts from Gardiners yesterday afternoon and was categorically told that there was no way I'd get delivery today because I'd missed the last post and I'm best part of 700 miles away.

Low and behold, it arrived this morning! What a liberty!

Also, the free pen is crap.

Send them back saying that you weren't ready for them.

I would but I can't fill out the form. My pen broke!!
Logged
Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

Cookie

  • Posts: 928
Re: Gardiners poor customer service!!
« Reply #4 on: January 10, 2018, 04:28:14 pm »
I'm a great fan of the Gardiner's pens  ;D
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Plankton

  • Posts: 2441
Re: Gardiners poor customer service!!
« Reply #5 on: January 10, 2018, 05:38:39 pm »
Did I read they stopped sending a dispatch confirmation email?
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dazmond

  • Posts: 23551
Re: Gardiners poor customer service!!
« Reply #6 on: January 10, 2018, 05:41:33 pm »
Quote from: Alan Ritchie on January 10, 2018, 05:38:39 pm
Did I read they stopped sending a dispatch confirmation email?

they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)
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price higher/work harder!

Jonny 87

  • Posts: 3481
Re: Gardiners poor customer service!!
« Reply #7 on: January 10, 2018, 06:36:50 pm »
I know this is a joke thread, but I bet Alex is 🤦‍♂️ at the title.  ;D

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Vision Technician / Visual Engineer /  Vision Enhancement Operative /...........................................................OnlyUseMeWFP AkA Jonny the Windy Wesher

robbo333

  • Posts: 2406
Re: Gardiners poor customer service!!
« Reply #8 on: January 10, 2018, 07:01:06 pm »
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For all other enquiries, please press1"

DeLuce

  • Posts: 1153
Re: Gardiners poor customer service!!
« Reply #9 on: January 10, 2018, 10:25:10 pm »
I ordered some rollers ( not for my hair  :P) and a brush.
They still issue a dispatch email.
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Alex Gardiner

  • Posts: 7740
Re: Gardiners poor customer service!!
« Reply #10 on: January 11, 2018, 03:45:57 pm »
Quote from: dazmond on January 10, 2018, 05:41:33 pm
Quote from: Alan Ritchie on January 10, 2018, 05:38:39 pm
Did I read they stopped sending a dispatch confirmation email?

they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)

Hi Dazmond

Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.

However if there is an issue with the email address this may not happen.
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Alex Gardiner

  • Posts: 7740
Re: Gardiners poor customer service!!
« Reply #11 on: January 11, 2018, 03:46:24 pm »
Quote from: Alan Ritchie on January 10, 2018, 05:38:39 pm
Did I read they stopped sending a dispatch confirmation email?


Hi Alan

Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.

However if there is an issue with the email address this may not happen.
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Soupy

  • Posts: 19383
Re: Gardiners poor customer service!!
« Reply #12 on: January 11, 2018, 03:48:21 pm »
Quote from: Alan Ritchie on January 10, 2018, 05:38:39 pm
Did I read they stopped sending a dispatch confirmation email?

I got one...
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Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

Plankton

  • Posts: 2441
Re: Gardiners poor customer service!!
« Reply #13 on: January 11, 2018, 06:10:44 pm »
Quote from: Alex Gardiner on January 11, 2018, 03:45:57 pm
Quote from: dazmond on January 10, 2018, 05:41:33 pm
Quote from: Alan Ritchie on January 10, 2018, 05:38:39 pm
Did I read they stopped sending a dispatch confirmation email?

they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)

Hi Dazmond

Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.

However if there is an issue with the email address this may not happen.
I never got a despatch email either so when there was no delivery when I got back today I sent an email. There's a problem logging in from my mobile with the gmail details but it's fine with the laptop. I'm guessing some systems don't recognise the gmail address somehow.
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dazmond

  • Posts: 23551
Re: Gardiners poor customer service!!
« Reply #14 on: January 11, 2018, 06:31:23 pm »
Quote from: Alex Gardiner on January 11, 2018, 03:45:57 pm
Quote from: dazmond on January 10, 2018, 05:41:33 pm
Quote from: Alan Ritchie on January 10, 2018, 05:38:39 pm
Did I read they stopped sending a dispatch confirmation email?

they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)

Hi Dazmond

Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.

However if there is an issue with the email address this may not happen.

just logged in alex and my email is the same as its always been.ive not had a confirmation or dispatch email(only the paypal email).this has happened the last few times ive ordered stuff.no problem with delivery or anything just no emails.
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price higher/work harder!

Plankton

  • Posts: 2441
Re: Gardiners poor customer service!!
« Reply #15 on: January 11, 2018, 07:27:57 pm »
Just cooking and wife opened the back door and my delivery is sitting there! but nowt through the door.
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Shrek

  • Posts: 3931
Re: Gardiners poor customer service!!
« Reply #16 on: January 11, 2018, 07:57:50 pm »
Iv noticed that too with the no dispatch emails . My email has always been the same
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DeLuce

  • Posts: 1153
Re: Gardiners poor customer service!!
« Reply #17 on: January 12, 2018, 08:38:20 am »
Quote from: Alan Ritchie on January 11, 2018, 07:27:57 pm
Just cooking and wife opened the back door and my delivery is sitting there! but nowt through the door.

Was it a FedEx delivery?

I reckon our FedEx driver should be nominated for an award for excellent service. He's called Neil.
He texts me if I'm out and he's left parcel somewhere around the house. If he sees me on the road, he stops and gives parcel to me.
We live up some country lanes and parcel delivery can be a fuss to many drivers. Usually the ones who can't be bothered. Parcelforce, UPS usually spout off some lame excuse for non-delivery!!
Not FedEx Neil.  Top notch driver.
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Slacky

  • Posts: 7611
Re: Gardiners poor customer service!!
« Reply #18 on: January 12, 2018, 08:50:06 am »
Our FedEx delivery fella is good too.
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Plankton

  • Posts: 2441
Re: Gardiners poor customer service!!
« Reply #19 on: January 12, 2018, 09:11:44 am »
Yes it was fedx, he must have ran out of slips.  I try to avoid anything being sent by parcel force, guy was a wee pr#ck. I've got a case of beer in the wife's car for the hermes driver I drank the last one!
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