Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Soupy on January 10, 2018, 03:33:48 pm
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Ordered my parts from Gardiners yesterday afternoon and was categorically told that there was no way I'd get delivery today because I'd missed the last post and I'm best part of 700 miles away.
Low and behold, it arrived this morning! What a liberty!
Also, the free pen is crap.
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:D
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Ordered my parts from Gardiners yesterday afternoon and was categorically told that there was no way I'd get delivery today because I'd missed the last post and I'm best part of 700 miles away.
Low and behold, it arrived this morning! What a liberty!
Also, the free pen is crap.
Send them back saying that you weren't ready for them.
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Ordered my parts from Gardiners yesterday afternoon and was categorically told that there was no way I'd get delivery today because I'd missed the last post and I'm best part of 700 miles away.
Low and behold, it arrived this morning! What a liberty!
Also, the free pen is crap.
Send them back saying that you weren't ready for them.
I would but I can't fill out the form. My pen broke!!
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I'm a great fan of the Gardiner's pens ;D
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Did I read they stopped sending a dispatch confirmation email?
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Did I read they stopped sending a dispatch confirmation email?
they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)
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I know this is a joke thread, but I bet Alex is 🤦♂️ at the title. ;D
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(http://www.cleanitup.co.uk/smf/1515610852_robbo.jpg)
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I ordered some rollers ( not for my hair :P) and a brush.
They still issue a dispatch email.
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Did I read they stopped sending a dispatch confirmation email?
they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)
Hi Dazmond
Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.
However if there is an issue with the email address this may not happen.
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Did I read they stopped sending a dispatch confirmation email?
Hi Alan
Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.
However if there is an issue with the email address this may not happen.
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Did I read they stopped sending a dispatch confirmation email?
I got one...
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Did I read they stopped sending a dispatch confirmation email?
they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)
Hi Dazmond
Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.
However if there is an issue with the email address this may not happen.
I never got a despatch email either so when there was no delivery when I got back today I sent an email. There's a problem logging in from my mobile with the gmail details but it's fine with the laptop. I'm guessing some systems don't recognise the gmail address somehow.
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Did I read they stopped sending a dispatch confirmation email?
they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)
Hi Dazmond
Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.
However if there is an issue with the email address this may not happen.
just logged in alex and my email is the same as its always been.ive not had a confirmation or dispatch email(only the paypal email).this has happened the last few times ive ordered stuff.no problem with delivery or anything just no emails.
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Just cooking and wife opened the back door and my delivery is sitting there! but nowt through the door.
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Iv noticed that too with the no dispatch emails . My email has always been the same
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Just cooking and wife opened the back door and my delivery is sitting there! but nowt through the door.
Was it a FedEx delivery?
I reckon our FedEx driver should be nominated for an award for excellent service. He's called Neil.
He texts me if I'm out and he's left parcel somewhere around the house. If he sees me on the road, he stops and gives parcel to me.
We live up some country lanes and parcel delivery can be a fuss to many drivers. Usually the ones who can't be bothered. Parcelforce, UPS usually spout off some lame excuse for non-delivery!!
Not FedEx Neil. Top notch driver.
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Our FedEx delivery fella is good too.
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Yes it was fedx, he must have ran out of slips. I try to avoid anything being sent by parcel force, guy was a wee pr#ck. I've got a case of beer in the wife's car for the hermes driver I drank the last one!
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the fedex drivers are always good guys......one guy who used to deliver to me always joked "when i grow up i want to be a window cleaner just like you!" ;D ;D(part time hours)
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Did I read they stopped sending a dispatch confirmation email?
they never send me one anymore.my brushes arrived at 8am this morning though.lovely jubbly! :)
Hi Dazmond
Could you log in to your account with us and check the accuracy of email address you have registered with the account - technically as long the correct email is registered a dispatch email should be sent out by the system when the dispatch team mark the system as order sent.
However if there is an issue with the email address this may not happen.
just logged in alex and my email is the same as its always been.ive not had a confirmation or dispatch email(only the paypal email).this has happened the last few times ive ordered stuff.no problem with delivery or anything just no emails.
Thanks for checking Dazmond. I've checked through your account and the system shows you have been notified each time an order has been dispatched. The last notification would have been on 9th Jan at 8.49am - could you check your spam/junk folder? You may need to log into your email account and check the spam settings that they are applying to your account.
Did you get an email from FedEx as this should happen as standard if the order is going by courier? If you didn't, could you also check your junk mail for this?
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Yes it was fedx, he must have ran out of slips. I try to avoid anything being sent by parcel force, guy was a wee pr#ck. I've got a case of beer in the wife's car for the hermes driver I drank the last one!
Thanks for your help with this Alan. Checking your account, you have only been notified the first time you ordered with us but not since. I have done some investigation and it appears to be human error and a new procedure is being implemented as we speak to ensure an email is sent each time to every client.
Can I ask if you received an email from FedEx regarding this latest order?
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Iv noticed that too with the no dispatch emails . My email has always been the same
Hi Shrek
Would you mind emailing me on alex@gardinerpolesystems.co.uk with your details so I can look into this?
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just checked alex no confirmation or dispatch emails from either you or fedex in ANY folder....strange.
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just checked alex no confirmation or dispatch emails from either you or fedex in ANY folder....strange.
I've just clicked on your email address from your GPS account and sent you an email. Could you let me know if you receive it?
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yes alex.i got your email
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yes alex.i got your email
That shows we've got the right email address! I'm getting the Sales Team to now send you an email from the email address that the dispatch confirmation would have been sent from (sales@gardinerpolesystems.co.uk). Could you let me know if you get this one......
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yes alex.i got your email
That shows we've got the right email address! I'm getting the Sales Team to now send you an email from the email address that the dispatch confirmation would have been sent from (sales@gardinerpolesystems.co.uk). Could you let me know if you get this one......
yep got that one too alex(and replied by email also)
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yes alex.i got your email
That shows we've got the right email address! I'm getting the Sales Team to now send you an email from the email address that the dispatch confirmation would have been sent from (sales@gardinerpolesystems.co.uk). Could you let me know if you get this one......
yep got that one too alex(and replied by email also)
Ok, I'll email you directly about this.
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Iv noticed that too with the no dispatch emails . My email has always been the same
Hi Shrek
Would you mind emailing me on alex@gardinerpolesystems.co.uk with your details so I can look into this?
Yeah no worries, the last shipping information I received from you was on 3rd January 2017, I just assumed you stopped sending them - il send you an email now
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Still can't work out why I'm not getting these emails from gardiners. It's a strange one for sure....
Anyway not bothered as long as I get what I've ordered.
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Can I ask if you received an email from FedEx regarding this latest order?
No nothing from FedEx.
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Can I ask if you received an email from FedEx regarding this latest order?
No nothing from FedEx.
nope nothing from fedex either...its not in any of my junk folders,pop folders....or inbox......
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You need to stop subscribing to those porn forums Daz. Plays havoc with your servers email settings. Apparently.
A mate of mine told me that.
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Can I ask if you received an email from FedEx regarding this latest order?
No nothing from FedEx.
nope nothing from fedex either...its not in any of my junk folders,pop folders....or inbox......
Same here , Iv never ordered anything from a laptop / desktop- it’s all done on my phone, so I can’t understand how it’s something Iv done ???
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This issue is slightly puzzling.
Apart from the few occasions where the automated email has not been sent due to staff error, having worked through with a few of you yesterday it would appear that it is only the automated emails that are not being allowed through to your email inbox.
Our automated email system is working correctly and is sending out to the majority of clients. In testing yesterday we sent out a personalized email from sales@gardinerpolesystems.co.uk to a couple of clients and it worked and came through and yet using the same sending email sales@gardinerpolesystems.co.uk the automated versions did not arrive, although we can see on the system that they were all sent.
In conclusion it would appear that certain browser based email domains (live, hotmail, gmail, etc.) are for some reason not allowing through automated order emails to a few clients.
What is the solution? Not sure - some of these emails accounts do have the ability to add a set email address to a safe sender list (or white list) so perhaps going into settings and adding sales@gardinerpolesystems.co.uk to a safe sender setting may cure this - cannot guarantee this though.
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Friggin’ hell Soupy, what have you started. I’ll bet the packers will rub bogeys in your next hat. ;D
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Friggin’ hell Soupy, what have you started. I’ll bet the packers will rub bogeys in your next hat. ;D
Either that or send me another duff pen.
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I ordered a pole section and pole hose on Friday morning. I haven’t had an email from gardiners or fed ex . I was hoping for delivery on Saturday ( maybe pushing it abit ) . But wil it be delivered on Monday ?
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Do fed ex deliver on Sunday ? . Every one else seems to .
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Don't think so.
Most of the others are self employed and probably need to work Sundays to cover their franchise payments. I think fedex have traditional employees.
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You'll get it Monday. Check your account maybe.
I don't get emails either nor could I subscribe to newsletter. I changed my email address from my hotmail to my domain email and it now works.
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Do fed ex deliver on Sunday ? . Every one else seems to .
Hi Steven, I've signed in to your account and your order was indeed completed the same day and sent out via Fedex (Shipment #100055358
FEDEX UK: 07233302543). A confirmation email was sent but I notice you have a live.co.uk email address registered with us and I suspect it is in your junk or rejected mail folder. We have noticed that a few clients with live, gmail, hotmail accounts do not receive our automated emails. If you can add our sales@gardinerpolesystems.co.uk address to a white list or approved senders this should solve the issue (the same will probably apply for FedEx's automated emails).
FedEx do deliver on a Saturday when a client upgrades to a Saturday Courier Delivery (much more expensive). They do not deliver on a Sunday.
As it stands, your order should be delivered to you on Monday (next working day) but you can track this with the above tracking number. There have been courier delivery delays because of the severe weather so worth keeping in mind.
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Thanks for that prompt reply . I will do all the above . Monday will be fine now . I can manage one day not extending section 2 on the pole . Cheers .
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How good is that . Just arrived in time for today . ;D