Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Spruce on January 06, 2015, 11:44:48 am
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Is up and running. Looks good at first glance. :)
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My account and wish list is a good idea.
I see there is a blog as well.
Looks like Alex is upping his game. Got to admire him. Not a lot wrong with the old site yet he moves with the times.
Maybe we could use this thread as an ideas page for Alex on his new website.
I have always wanted an "account log in" I hope it works like I want it too.
Be nice to private messages in the account log. Instead of an email. So you can keep tracks of messages easier.
On the hole very zippy on an iPhone 6 plus on 4g
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Not working ???
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Not working ???
Still in final shakedown at the moment. It should all be sorted through the afternoon - very busy morning :)
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Will it give me free stuff?
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Not working on the iPhone yet...
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have to say guys im not a fan, i liked the old site very basic and simple to navigate now im geting dizzy with the dropdowns etc, took me 5 minutes to add a brush and some fan jets then went to the page with the jet hose t's and said they were in stock so clicked to add and said they wasnt in stock, i gave up and i'll have anouther go later!!
maybe it will grow but for me the old site was fine!
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I can't even get on it :'( :'(
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whats happening been trying to get on this site all week now its still not working
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whats happening been trying to get on this site all week now its still not working
Don't know cos a few people have been on it today but I've had no luck either, weird how it's only letting a select few on...
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r u chinese as well?
bet you its that!
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r u chinese as well?
bet you its that!
Ha ha, with a name like Jake! No 100% English...
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whats happening been trying to get on this site all week now its still not working
Don't know cos a few people have been on it today but I've had no luck either, weird how it's only letting a select few on...
I bet Dazmond can get on the site he's the guy that paid for it mr gardiner extreme ;D ;D
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Been on it several times today. It's obvisouly teething problems. Chill out guys lol
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whats happening been trying to get on this site all week now its still not working
Don't know cos a few people have been on it today but I've had no luck either, weird how it's only letting a select few on...
I bet Dazmond can get on the site he's the guy that paid for it mr gardiner extreme ;D ;D
;D ;D ;D
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Cor blimey there's nearly as much fuss as Baby prince George got when he was born! The Daily Mail will bring out a commemorative 32 page glossy brochure about it soon no doubt!
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Managed to get on it earlier briefly and it looked good but no 'user experience' yet ;D
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Cor blimey there's nearly as much fuss as Baby prince George got when he was born! The Daily Mail will bring out a commemorative 32 page glossy brochure about it soon no doubt!
Surprised we only have a few threads on it tbh. Expecting a few
More from the usual idiots users
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Unfortunately the teething issues have taken longer today to iron out by the developers.
I am assured that by tomorrow all will be working smoothly and we can get back on as normal!
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Another sleepless night for Dazmondo ;D ;D ;D ;D ;D ;D ;D
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Another sleepless night for Dazmondo ;D ;D ;D ;D ;D ;D ;D
Ha ha
I can imagine him pacing up and down telling himself 'its ok its ok I can wait!' then having a mini breakdown :)
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have to say guys im not a fan, i liked the old site very basic and simple to navigate now im geting dizzy with the dropdowns etc, took me 5 minutes to add a brush and some fan jets then went to the page with the jet hose t's and said they were in stock so clicked to add and said they wasnt in stock, i gave up and i'll have anouther go later!!
maybe it will grow but for me the old site was fine!
+ 1
No more PayPal ,didn't see anything wrong with previous site tbh & it worked ;D
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No paypal hope that's not the case. Always like to buy equipment using my paypal balance.
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I liked the old one too. This one has me confused but, like most new things I'll get used to it soon enough.
We fear change.
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wow its quick ... can find stuff easily enough however its rather jumpy with stuff popping open all over the place esp that title bar on top .. maybe speed of things opening need to be taken down by 50% .. also all the prices have +20% vat next to price .. looks untidy ... we all know its plus vat ... picky I know :)
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Are the new brush range on the website yet because I can't see any..?
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Jumpy and hard on the eyes, wouldn't want to spend too much time on it.
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I personally dislike the new website. Its not very good on my android devices. Not displaying correctly, size or format. I think i will just ring up or email for any sales.
Disappointed tbh.
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Its prob not the finished article yet with some final tweaking to do .. agree about the sizes of pictures seem to big ?
Auto trader redone there website about 6 years ago when I was just about still in motor trade - it was a disaster for them as old one worked perfectly fine ... took them about 3 years to sort it all out .. sure Alex will get his sorted a lot quicker :)
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You click on different products which are featured on home page and it just loads the home page again , What is the A for at top of website tab ??? ??? .
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This is what i see.
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Prefered the old one, easier on the eyes. Wouldn't want to spend any longer than necessary trying to find what I need and hurry up to find the exit to pay as it's so off putting with all the flash imaging.
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I did'nt spend to long on their incase i started fitting
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why did nat jones do the design?
done my own wish i got him myself
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This is what i see.
Same here. To me it looks like a cheap no Mark site now. If I didn't know Gardiners for what they are and I was searching for something on the net and the new site opened up, I'd close the tab without even browsing the site. It's that bad!
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I keep going in a circle lol . I click on water Fed pole by category and im back on home page...not easy on the eyes , I think the old site was better. Maybe put that back with the added features lol
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use the menu at the top of page
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Alex has gone bigtime now - its not one of my designs!
Looks great though on a HD screen. :)
why did nat jones do the design?
done my own wish i got him myself
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Hopefully the feedback gets this taken down. It is not a website that speaks " quality " . It looks like a diy website, I would not put my name to it, the old site was better.
My pet hate with websites is incorrect prices, just put the vat on as its going to be added in the cart!!!!! #reallyannoying.
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+ 1
No more PayPal ,didn't see anything wrong with previous site tbh & it worked ;D
PayPal button is getting put back on :)
The old site was very basic which did not allow us to handle clients and information in a very comprehensive way. The new site will offer many advantages to the user and also to us as administrators once we have ironed out all of the set-up issues. I have been busy fault-finding and sorting all day as has the development team.
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I liked the old one too. This one has me confused but, like most new things I'll get used to it soon enough.
We fear change.
It will take some getting used to - I am still not fully used to it.
The 'All Products' tab at the top will probably prove to be one of the easiest ways of navigating when you know what you want as it allows very quick access to nearly everything from one spot.
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Wonder if the A was for Aquadapter looks a similar site
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It works fine for me and I like it.
It must be all you old technophobic guys that are struggling. ;D
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It's fine for me, I quite like it, works fine. :)
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alex just ordered a SLX-2 25 last couple of orders you sent me a free cap and pen.
for this order i don't need a cap, can you send me a free CLX instead. but if your sold out i,ll happily just settle for a PEN and hose cutter, leave the cap though! x
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I'll exchange your cap for twenty pens - when I find all the bits.
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alex just ordered a SLX-2 25 last couple of orders you sent me a free cap and pen.
for this order i don't need a cap, can you send me a free CLX instead. but if your sold out i,ll happily just settle for a PEN and hose cutter, leave the cap though! x
Drop me an email on alex@agardiner.co.uk with your details and I'll pass it on to the workshop :)
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i ordered a few bits this afternoon and took a while to navigate but got used to it, i must admit it loos abit diy to me too as some comments said above, i thought the old site looked more business pro even though it was basic but it did exactly what it needed,i also agree with the eyes hurting comment as mine was with the constant drop down menu.
websites move on with time and thats the way it is, hope you get the niggles sorted Alex ;)
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Just tried to put an order in - registered with the site then tried to go to checkout only to find my password was invalid - gave up!
Pretty sure the old site held your cart contents for a while if you navigated away from it - this one doesn't.
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writing is very small when you click on all products.
prefer the old one.
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I liked the old one too. This one has me confused but, like most new things I'll get used to it soon enough.
We fear change.
It will take some getting used to - I am still not fully used to it.
The 'All Products' tab at the top will probably prove to be one of the easiest ways of navigating when you know what you want as it allows very quick access to nearly everything from one spot.
thats if you can read whats underneath the all products tab. writing is way to small.
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+ 1
No more PayPal ,didn't see anything wrong with previous site tbh & it worked ;D
PayPal button is getting put back on :)
Great as this options proves very quick to buy ! (Hence why Ryanair now use it ....there is a bit of a Michael O Leary in you Alex ;) )
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Another sleepless night for Dazmondo ;D ;D ;D ;D ;D ;D ;D
hahahahahaha
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Looks a lot better on my Kindle than laptop
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Just tried to put an order in - registered with the site then tried to go to checkout only to find my password was invalid - gave up!
Pretty sure the old site held your cart contents for a while if you navigated away from it - this one doesn't.
same happened here its not that its invalid just do it again and check out its works second time round
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I did it as a guest in the end.
Looking forward to my free hat! :D
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wish i got a hat im sick of those pens and i got a bald head so need one more than those with hair :D
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Happy about paypal being put back on. Got a few things to order paypal makes it that much easier for me doesn't seem like im spending my own money :D
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I need to set up a new van with everything except a tank so just had a look at the new site.
First impressions.... I hate it.
Will try again tomorrow in the hope everything I click on is working. if not I guess I will be using the phone or going elsewhere.
Sorry Alex but not impressed.
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Wonder if the A was for Aquadapter looks a similar site
Was thinking same mate. We are assured its a different person. Thought exceeds new site was for the worse. Gardiner site make me feel sick. Its rubbish. Fantastic quality, just too jumpy. I like to click for something, not hover over it.
DONT LIKE ALEX sorry
Had another go. Cant get used to it. The black drop down at top of page is a pain. It skips from black to log in section.
Just put prices inc VAT. Stop making us guess get calculator out lol.
Testimonial at the bottom of page. Remove it. Anyone visiting your site already knows. Stick it out of the way, if you must have it.
Clicked on SLX and nothing. Had to go to Home Page, then look down
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Hopefully the feedback gets this taken down. It is not a website that speaks " quality " . It looks like a diy website, I would not put my name to it, the old site was better.
My pet hate with websites is incorrect prices, just put the vat on as its going to be added in the cart!!!!! #reallyannoying.
+1 put full price up. #rainbowcolouredwebsite
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I agree why doesnt everyone not just gardiner put prices inc vat, we have to pay the vat anyway whether we claim it back or not!
The a must stand for athlete as that ehat the little yellow and black logo comes up as only iPhone book mark!
These comments all over other sites and facebook about people's dislikes, hope it gets improved, rather than shut the old site down why not build the new site get it spot on then change the web address over and make it go live when it's tried and tested?
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Thanks for all of the feedback - all of it is listened to. We have a growing list of final tweaks needing doing which will make it less flashy in places and more static.
Unfortunately the old website and back office software was archaic and very, very basic. We had to make the difficult and expensive decision to start afresh. With a product option list of the complexity we have, this has meant a lot of work and there was always going to be tweaks needed once it was live and interacting with the real world.
My biggest frustration right now is that the home page sections are not clicking through and are looping back to the home page ???
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as I'm terrible at keeping records, yes i keep the receipts but this helps, i pay for all my equipment through paypal. was about to order a new pole an a spare section for my older sox but there is no paypal function, whens this going to be on the site Alex?
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I agree why doesnt everyone not just gardiner put prices inc vat, we have to pay the vat anyway whether we claim it back or not!
The a must stand for athlete as that ehat the little yellow and black logo comes up as only iPhone book mark!
These comments all over other sites and facebook about people's dislikes, hope it gets improved, rather than shut the old site down why not build the new site get it spot on then change the web address over and make it go live when it's tried and tested?
Not as simple to switchover unfortunately :(
We did want it fully resolved before going live and several of us had spent hundreds of hours at the computers over the break trying to achieve it. However a lot of the issues are coding issues which are not my department and only come to light when on the correct server and live.
The favicon issue is being sorted.
VAT - We have always shown our prices with VAT excluded. This is fairly standard for 'business to business' websites such as ours . A lot of our clients are VAT registered which also influences our decision.
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as I'm terrible at keeping records, yes i keep the receipts but this helps, i pay for all my equipment through paypal. was about to order a new pole an a spare section for my older sox but there is no paypal function, whens this going to be on the site Alex?
I hope tomorrow or Friday for the Paypal button.
The new system once you have registered will keep a record of all your previous orders and invoices in one convenient place. It also allows you to repeat previous orders or parts thereof.
You will also be able to see your tracking details and order progress through your account dashboard.
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Terrible site.
That is all.
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Cheers Alex hope you get the issues sorted as it stands I don't like the site myself whereas I used to like going on just to browse even If I wasn't buying!!
as it stands the exceed site is winning the best new designed website in my mind!
I just like clicking through the pictures rather than go down the drop down menu's.
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Hi Alex, just tried your new site again this morning and is working way better now, I think its a great site and
very fast, once you have it fully tweaked and all the issues ironed out, it will have been worth all the hard work.
Best regards
Lal
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Terrible site.
That is all.
That's very constructive ::)roll
The site looks good to me... People just don't like change, or are slow at getting used to change.
Andy
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Terrible site.
That is all.
That's very constructive ::)roll
The site looks good to me... People just don't like change, or are slow at getting used to change.
Andy
Nothing wrong with change, I am all for it.
But it helps if its change for the better and it does what its meant to. If it detracts from the product and puts the majority of your customers off then its not a good move.
I hope it can get fixed quickly as I am a loyal Gardiners customer and have money to spend in the next few days.
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Nothing wrong with change, I am all for it.
But it helps if its change for the better and it does what its meant to. If it detracts from the product and puts the majority of your customers off then its not a good move.
I hope it can get fixed quickly as I am a loyal Gardiners customer and have money to spend in the next few days.
I've had a look at the site and all products are easy to find - I'm not sure what would stop anyone spending money on their products and deciding to buy elsewhere?
Andy
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Does anyone know what could be preventing me from opening the new website.
I keep getting the "Service Temporarily Unavailable" page.
Nick
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VAT - We have always shown our prices with VAT excluded. This is fairly standard for 'business to business' websites such as ours . A lot of our clients are VAT registered which also influences our decision.
I would have thought that the deciding factor would be what percentage of your clients are actually VAT registered; have you taken a survey? Because you may be making the (frequently made) mistake of doing something because it is viewed as 'fairly standard' when you are, in fact, not serving the majority of your customers.
Just a thought
Cheers, Tom
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Does anyone know what could be preventing me from opening the new website.
I keep getting the "Service Temporarily Unavailable" page.
Nick
You need to click on your refresh button.
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Thanks Dave!
Nick
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................ and then put your sunglasses on. I think anyone who suffers from epilepsy should look away.
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I always thought the old site was one of the selling points of gardiners. Simple honest and straightforward.
The new one is very garish. The home page on my chrome is a busy mess.
The rest of the site is very flashy.
Best wishes with tweaking it though
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I don't like this new site as it is currently :(
for me the user experience is not good, with the pictures zooming in, menus flashing up, far too busy for me...
it reminds me of a 1990's website where people were trying to be flash and clever. modern sites tend to be stripped back and clear to navigate IMHO
hope in the testing period you can sort a lot of this out tho
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Personally, I'm not a fan of the new website, but then it's not my business so I don't really care!
However, I think it is a shame that the look and feel of the new site does not reflect the high standards of quality and customer care that I have always received from Gardiners.
PS the typeface is shocking and I can't even read the text on one page. That's not bad design, that's simply wrong!
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it reminds me of the grippatank website which is a pain too..
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Just been on. Man that is really bad, I need a lie down after all that flashing around.
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On the 400 liter tank page these link takes me back to home page also Click Here to See the Nylon Tank Fitting Elbow....Click Here to See the Nylon Reducing Bush for Tanks
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On the 400 liter tank page these link takes me back to home page also Click Here to See the Nylon Tank Fitting Elbow....Click Here to See the Nylon Reducing Bush for Tanks
Those links have now been sorted on the 400 litre size and are being sorted on all the other sizes
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Just having a surf about and I've bought 2 hose reels for £0.00!!
Yay me!
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(http://www.cleanitup.co.uk/smf/1420720980_Capture.JPG)
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Think I'll buy some spares!
;D
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Just having a surf about and I've bought 2 hose reels for £0.00!!
Yay me!
This was a small error - had me panicking though ;D
I have made a rather hurried call to the developers and it has been rectified - it was not just reels that it was affecting.
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Just having a surf about and I've bought 2 hose reels for £0.00!!
Yay me!
This a pricing glitch and is an error ???
I have made a rather hurried call to the developers as I think one of them is messing around with pricing discount right now causing these strange occurrences.
I know, I never completed the purchase, you wanted £90 delivery ::)roll
;D
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Just having a surf about and I've bought 2 hose reels for £0.00!!
Yay me!
This a pricing glitch and is an error ???
I have made a rather hurried call to the developers as I think one of them is messing around with pricing discount right now causing these strange occurrences.
I know, I never completed the purchase, you wanted £90 delivery ::)roll
;D
;D
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Give a month and everyone will love it, it's just getting used to change.
One thing that does need improving Alex, is the mobile optimisation, it's not user friendly on the iPhone, which many people use as there primary source of web searching nowadays...
Give it time, it'll soon be a favourite, dazmond is now running around stark naked in delight that the website is now back.
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i do prefer the old website to be ohnest
and if im being picky the prices without vat included is annoying.
just my 2 cents
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i do prefer the old website to be ohnest
and if im being picky the prices without vat included is annoying.
just my 2 cents
We do appreciate and take note of all feedback.
With regard to the VAT exclusive pricing it is interesting that no one has mentioned about this as a problem in the previous 10 years of displaying them like this on our old website.
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The VAT inc or ex is not really an issue. It's normal.
There are quite a few links that don't work though. Ts&Cs, Blog, Returns, Shipping details all dead.
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It would appear they are trying to link to http://www.puregardiner.uk/ whereas working links link to http://gardinerpolesystems.co.uk/
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It would appear they are trying to link to http://www.puregardiner.uk/ whereas working links link to http://gardinerpolesystems.co.uk/
Thanks Soupy I think that you're right. I will pass this on.
I'd offer you a job if you were not so successful already :)
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It would appear they are trying to link to http://www.puregardiner.uk/ whereas working links link to http://gardinerpolesystems.co.uk/
Thanks Soupy I think that you're right. I will pass this on.
I'd offer you a job if you were not so successful already :)
The bill is on it's way.
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Drastic changes needed. The top of home page is a mess. Scroll up and down an I go into fits. Try it Alex. Really annoying.
If its + vat, so be it. Just make is none flashy. We just want to be able to find what we want without fuss. Basic works. Don't spoil what works. I don't mind change. Stops things getting boring, but must say its too fussy. Remove testimonial of homepage and put lint to items there. Put in bottom corner a link to testimonials, but not a massive chunk out of main page. We will keep nagging you until you sort it ;D It sour favourite site. As someone said. I like to have a look. If like me, end up spending
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Drastic changes needed. The top of home page is a mess. Scroll up and down an I go into fits. Try it Alex. Really annoying.
If its + vat, so be it. Just make is none flashy. We just want to be able to find what we want without fuss. Basic works. Don't spoil what works. I don't mind change. Stops things getting boring, but must say its too fussy. Remove testimonial of homepage and put lint to items there. Put in bottom corner a link to testimonials, but not a massive chunk out of main page. We will keep nagging you until you sort it ;D It sour favourite site. As someone said. I like to have a look. If like me, end up spending
Hi duncan h
Thanks for your constructive criticism. I appreciate the time that all are spending browsing, checking it all out.
Home page issues seem to be the main problem here. I have already flagged the jumpiness up for resolution with developers. Once again this worked smoothly on the test server on the test domain for several months until going live.
We do have several things in place to tidy up/clarify the home page though which we will be working on over the next few days. Most of my inputting work has been to make sure all the product pages are correct with correct options so that clients can buy correctly. We have tried to make each product (once you get to it) much clearer and we feel they have the same simplicity as the old websites product pages. In reality this is where clients spend their time rather than the home page. What's your thoughts on a product page such as this once you get to it? - http://gardinerpolesystems.co.uk/all-products/water-fed-poles/telescopic-poles/slx-ii-carbon-fibre-pole/pole-slx-22.html
Testimonials - obviously to our repeat customers these are of no value whatsoever! However in terms of building trust with new visitors they can have a very effective impact on their buying and trust decisions - much research has been done on this subject over the years. It is trying to get a balance on this area.
We are getting rid of the most viewed and best-sellers lists from the home page though as most visitors will not find this of value.
Still a good bit of sorting to be done :)
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What are the 'downloadable products'?
(http://www.cleanitup.co.uk/smf/1420728307_Capture.JPG)
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What are the 'downloadable products'?
(http://www.cleanitup.co.uk/smf/1420728307_Capture.JPG)
If we were to start selling software or e-books this would be where you could control the download and delivery of these items. I may look at getting this visibility removed as we are not planning on selling either at this time.
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Hi Alex, i don't know why you didn't get Nat to do your web site, every one knows on here that he does a great job.
Also you want a web site like this:
https://www.engelbert-strauss.co.uk
Such a great website to shop nice and easy.
Just my thought ;)
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i think alex has been ripped off. whoever designed that site must have been tripping on acid.
#rainbowcolouredwebsite
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Hi Alex, i don't know why you didn't get Nat to do your web site, every one knows on here that he does a great job.
Also you want a web site like this:
https://www.engelbert-strauss.co.uk
Such a great website to shop nice and easy.
Just my thought ;)
Each to their own. I hate that website!! ;D
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Alex , I like the product page just the home page in my opinion that needs work, even getting it to work would be a start lol
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Hi Alex, i don't know why you didn't get Nat to do your web site, every one knows on here that he does a great job.
Also you want a web site like this:
https://www.engelbert-strauss.co.uk
Such a great website to shop nice and easy.
Just my thought ;)
Each to their own. I hate that website!! ;D
Really ? Thats one of the most organised web site i have come a cross. Its GERMAN of course ;)
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Wonder if the A was for Aquadapter looks a similar site
the A has changed to a G now. why would you have an A when the site name begins with a G. ::)roll
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i think alex has been ripped off. whoever designed that site must have been tripping on acid.
#rainbowcolouredwebsite
The costly part is to do with what goes on behind the scenes. We had to have a custom build due to the complexity of our product options and components involved - for instance a simple brush option on a pole is actual made of 10 components that need inventory tracking. Just 1 pole can generate up to 8125 product combinations - with 24 different poles this gives 195,000 product combinations for the site to keep track of just from our poles alone. The new site is able to track product inventory down to each component part of the 195,000 pole combinations - there was nothing available on the market off-the-shelf that would allow us full component inventory tracking through so many product options and sub-bundle levels.
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Hi Alex, i don't know why you didn't get Nat to do your web site, every one knows on here that he does a great job.
Also you want a web site like this:
https://www.engelbert-strauss.co.uk
Such a great website to shop nice and easy.
Just my thought ;)
Its horrendous. Whats with all this popup screen from top AND bottom
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STILL NOT WORKING FOR ME.
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i think alex has been ripped off. whoever designed that site must have been tripping on acid.
#rainbowcolouredwebsite
The costly part is to do with what goes on behind the scenes. We had to have a custom build due to the complexity of our product options and components involved - for instance a simple brush option on a pole is actual made of 10 components that need inventory tracking. Just 1 pole can generate up to 8125 product combinations - with 24 different poles this gives 195,000 product combinations for the site to keep track of just from our poles alone. The new site is able to track product inventory down to each component part of the 195,000 pole combinations - there was nothing available on the market off-the-shelf that would allow us full component inventory tacking through so many product options and sub-bundle levels.
Alex is spot on, if you go on other pole makers sites they dont have half the options his does when selecting what you want or dont want with the poles, another thing i liked about gardiner is the fact that you can order every single bit of your pole online from them, everything from clamps to screws, dont think theres any other pole manufacture give you that option and the reason why theyre service is second to none.
i put an order in yesterday recieved today dinner super fast as always however they got the brush connector wrong so i emailed Alex he replied within minutes and has arranged a new one to be sent out.
top service and the site is starting to grow on me the more i navigate it ;)
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Drastic changes needed. The top of home page is a mess. Scroll up and down an I go into fits. Try it Alex. Really annoying.
If its + vat, so be it. Just make is none flashy. We just want to be able to find what we want without fuss. Basic works. Don't spoil what works. I don't mind change. Stops things getting boring, but must say its too fussy. Remove testimonial of homepage and put lint to items there. Put in bottom corner a link to testimonials, but not a massive chunk out of main page. We will keep nagging you until you sort it ;D It sour favourite site. As someone said. I like to have a look. If like me, end up spending
Hi duncan h
Thanks for your constructive criticism. I appreciate the time that all are spending browsing, checking it all out.
Home page issues seem to be the main problem here. I have already flagged the jumpiness up for resolution with developers. Once again this worked smoothly on the test server on the test domain for several months until going live.
We do have several things in place to tidy up/clarify the home page though which we will be working on over the next few days. Most of my inputting work has been to make sure all the product pages are correct with correct options so that clients can buy correctly. We have tried to make each product (once you get to it) much clearer and we feel they have the same simplicity as the old websites product pages. In reality this is where clients spend their time rather than the home page. What's your thoughts on a product page such as this once you get to it? - http://gardinerpolesystems.co.uk/all-products/water-fed-poles/telescopic-poles/slx-ii-carbon-fibre-pole/pole-slx-22.html
Testimonials - obviously to our repeat customers these are of no value whatsoever! However in terms of building trust with new visitors they can have a very effective impact on their buying and trust decisions - much research has been done on this subject over the years. It is trying to get a balance on this area.
We are getting rid of the most viewed and best-sellers lists from the home page though as most visitors will not find this of value.
Still a good bit of sorting to be done :)
In general fine.
Hate the popup top section, that goes from My acc/wish list/blog etc. You scroll down and it changes slightly. Leave it with log in screen on.
On the page itself. Fine no problem.
NOTE I had an issue when I first clicked link. It loaded and looked different. Did it again, fine.
Stop slagging who Alex chose to do his site. Its paid for, now he needs to get it sorted...poop as it is lmao
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STILL NOT WORKING FOR ME.
need to refresh it pal or clear your history and retype the site in, a few people have said the same thing its your browser :)
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Hi alex
Mobile site looks good :)
Only thing is one of your banners at the top doesn't fit the screen (mobile site)
Minor thing to be honest, the rest is fine :)
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Wonder if the A was for Aquadapter looks a similar site
the A has changed to a G now. why would you have an A when the site name begins with a G. ::)roll
Perhaps
A = Alex
G = Gardiner
;D
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Wonder if the A was for Aquadapter looks a similar site
the A has changed to a G now. why would you have an A when the site name begins with a G. ::)roll
Perhaps
A = Alex
G = Gardiner
;D
No ones that clever ;D
New site, old site, either its going to cost me a fortune.
Tony
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Wonder if the A was for Aquadapter looks a similar site
the A has changed to a G now. why would you have an A when the site name begins with a G. ::)roll
Oh dear
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Alex am i right in thinking there is a picture of a new brush on the site now ? ;)
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A categorie for new products would be nice i liked checking that section on the old site for new produts due to be released.
Paul
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I like the site on iPad.
Alex, £420 +VAT for the Hannay manual is expensive.
Bridge Engineering are doing them for £310+VAT.
I can't think you're making that as extra profit ???
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A categorie for new products would be nice i liked check that section on the old site for new produts due to be released.
Paul
I agree. It now says HOT scattered all over
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I like the site on iPad.
Alex, £420 +VAT for the Hannay manual is expensive.
Bridge Engineering are doing them for £310+VAT.
I can't think you're making that as extra profit ???
Someone has to pay for the new website ;D
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I don't like this new site as it is currently :(
for me the user experience is not good, with the pictures zooming in, menus flashing up, far too busy for me...
it reminds me of a 1990's website where people were trying to be flash and clever. modern sites tend to be stripped back and clear to navigate IMHO
hope in the testing period you can sort a lot of this out tho
I agree. ..
The last site was much better..
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I don't like this new site as it is currently :(
for me the user experience is not good, with the pictures zooming in, menus flashing up, far too busy for me...
it reminds me of a 1990's website where people were trying to be flash and clever. modern sites tend to be stripped back and clear to navigate IMHO
hope in the testing period you can sort a lot of this out tho
I agree. ..
The last site was much better..
+1. lets have a poll. ;D
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I don't like this new site as it is currently :(
for me the user experience is not good, with the pictures zooming in, menus flashing up, far too busy for me...
it reminds me of a 1990's website where people were trying to be flash and clever. modern sites tend to be stripped back and clear to navigate IMHO
hope in the testing period you can sort a lot of this out tho
I agree. ..
The last site was much better..
+1. lets have a poll. ;D
think we know the outcome 90% like old better lmao
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A categorie for new products would be nice i liked checking that section on the old site for new produts due to be released.
Paul
Hi Paul
Thanks for the feedback.
There's a What's New section now :)
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A categorie for new products would be nice i liked check that section on the old site for new produts due to be released.
Paul
I agree. It now says HOT scattered all over
Doesn't anymore - that was a software default which has now been removed :)
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I like the site on iPad.
Alex, £420 +VAT for the Hannay manual is expensive.
Bridge Engineering are doing them for £310+VAT.
I can't think you're making that as extra profit ???
PoleKing - The £419 is with top mounted roller which for some reason I cannot get the preview of the product to remove from the price (although when on the product itself the price is correct). Our current retail is £393 which is Hannay's UK RRP. The specification of these reels can vary greatly so it would be interesting to know what specification the one from Bridge Engineering is.
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I've been on the website and it see so fine . It will become second nature after a few purchases .
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Just having a surf about and I've bought 2 hose reels for £0.00!!
Yay me!
They are probably out of stock really. All the out of stock items are free ! :)
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I took a look at the site when it first went up and a lot of links did not work, but now a big improvement.
With everyone's feed back I'm sure Alex will get it right as he does listen.
Roy
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Does anyone know what could be preventing me from opening the new website.
I keep getting the "Service Temporarily Unavailable" page.
Nick
try clearing your cookies
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Does anyone know what could be preventing me from opening the new website.
I keep getting the "Service Temporarily Unavailable" page.
Nick
try clearing your cookies
Careful - I ended up very fat doing that
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I've just had a look on my iPad and it seemed ok to me.
I don't like the way that as you scroll up or down, whichever product you touched on to scroll comes up with a "quick view" window.
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A categorie for new products would be nice i liked check that section on the old site for new produts due to be released.
Paul
I agree. It now says HOT scattered all over
Doesn't anymore - that was a software default which has now been removed :)
Getting better Alex. Now sort the black top header from flicking when a scroll down. Move testimonial to a small link and replace with stock. Ill be much happier. You will get there. Remember, basic not flashy ;)
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A categorie for new products would be nice i liked check that section on the old site for new produts due to be released.
Paul
I agree. It now says HOT scattered all over
Doesn't anymore - that was a software default which has now been removed :)
Getting better Alex. Now sort the black top header from flicking when a scroll down. Move testimonial to a small link and replace with stock. Ill be much happier. You will get there. Remember, basic not flashy ;)
The top header only seems to jump down on certain computers. My PC running Chrome and Firefox is not jumping from this it just smoothly scrolls down back into view when moving down the page. However on my wife's iMac running Safari and Firefox it jumps down suddenly, which is annoying her as well. Doesn't seem to do this jumping on iPhones or iPads either. I will be talking with the developers to see if there is a reason why it is jumpy on some screens/operating systems.
Whilst I would not want the site to be too flashy it is good to catch casual browser's attention if possible. Once you are off the home page though, there is virtually no flashiness with just very clear product presentation - this is where our clients spend most of their time whilst on the site.
Lots more still to do though until I am happy with it :)
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I have gardiners site in my favorites but i have the link set to http://gardinerpolesystems.co.uk/all-products.html so i don't see the home page.
The only thing that i find a pain is the quick view load time on my pc its around 8 - 10 secs but it might be my pc ipad is better for load times
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To be honest most of us on here know what we want to buy before we even go to the site, so it's just a case of it looking slightly different. And when all the little problems are ironed out it will be quick to order. It's only because it's different to what we are used to that it might not 'seem as good as the last one'.
And for anyone new to window cleaning or Gardiners products it's a very 'salesy' website which is good for Gardiners.
Will I buy poles and equipment elsewhere because the new site might have a flashy bit too it? No I wouldn't.
So from a Gardiners business point of view I wouldn't be worried at all, it's definitely win for them and for all concerned.
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Alex ... just to let you know the resin calculator has gone ?? ... now links to homepage :(
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In the basket section I didn't notice any special delivery requests (like leave the parcel in the stables) is it still there?
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To be honest most of us on here know what we want to buy before we even go to the site, so it's just a case of it looking slightly different. And when all the little problems are ironed out it will be quick to order. It's only because it's different to what we are used to that it might not 'seem as good as the last one'.
And for anyone new to window cleaning or Gardiners products it's a very 'salesy' website which is good for Gardiners.
Will I buy poles and equipment elsewhere because the new site might have a flashy bit too it? No I wouldn't.
So from a Gardiners business point of view I wouldn't be worried at all, it's definitely win for them and for all concerned.
Your wrong.
Loads on here like to window shop. Even if we don't need anything lmao. Don't do it on any other site other than flea bay
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In the basket section I didn't notice any special delivery requests (like leave the parcel in the stables) is it still there?
Stables ... ur posh ;D
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The big black header dropping down when scrolling is VERY annoying !
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The big black header dropping down when scrolling is VERY annoying !
VERY VERY ANNOYING
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unless its a pole i'am buying i wont be using it. its just not user friendly other sites are a lot easier to find things.
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Has gardeners web address changed as I still do get it yet.
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Has gardeners web address changed as I still do get it yet.
its the same http://gardinerpolesystems.co.uk/
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The big black header dropping down when scrolling is VERY annoying !
I agree :)
It is going and this will also stop pages jumping on some browsers.
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The big black header dropping down when scrolling is VERY annoying !
I agree :)
It is going and this will also stop pages jumping on some browsers.
:D good to hear .... btw resin calculator no longer there ... links to homepage now ??
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Thanks Ian101. I've changed the text to show it needs re-constructing. Hopefully it will be sorted soon as it's very useful.
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Thanks Ian101. I've changed the text to show it needs re-constructing. Hopefully it will be sorted soon as it's very useful.
yup handy thing to refer to .. thanks Alex :)
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There isn't as yet and I have asked the developers to get it back on.
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I have gardiners site in my favorites but i have the link set to http://gardinerpolesystems.co.uk/all-products.html so i don't see the home page.
The only thing that i find a pain is the quick view load time on my pc its around 8 - 10 secs but it might be my pc ipad is better for load times
We also have been monitoring this and the quickest the 'Quick View' (ironic I know) loads seems to be about 3-4 seconds which is still too long. I have raised this with the developers and they are yet to get back to me on this. I like the result of the Quick View, but if it can't be sped up it might have to go.
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You will get it all sorted in the end....we hope ;)
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Just had a look. :o no more flicking. Much Much better
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from not liking it at all its grown on me now ive been on it a few times and all the jumping pages that have gone seem much better and its fairly easy to navigate around now.
think before there was too much going on!
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from not liking it at all its grown on me now ive been on it a few times and all the jumping pages that have gone seem much better and its fairly easy to navigate around now.
think before there was too much going on!
but wouldn't you agree, old site was better and quicker?
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I have to admit I still prefer the old site and I don't think you'll ever get a more surfer friendly site than that as it was Abit more basic and even though you had to go through various pages to get to say an slx pole you got there easy enough by clicking through the pics in the squares, almost child friendly lol
I'm sure Alex had a long hard think about it and must have needed a drastic change to update the whole website so we just have to move with the times and I'm sure the more we use it the better or easier it will become, I personally wouldn't stop buying gardiner equipment just because a website wasn't great though but it is nice to go online from time to time and have a browse, this website doesn't encourage me to do that, I've spent money in the past that I didn't need to just by browsing now I'll probably just go on when I need something new.
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Is the paypal button back on cant see it
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Is it just me or is the site down? I just get "Error 503" what ever that means ???
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Iv had a bit of a nightmare with the site today, i wanted to buy a slx 30 this morning and for what ever reason it wouldn't let me. Then it was saying they were all out of stock. After trying for hours in between work i rang them and left a msg, got a call back ten mins later and was told i wouldn't be able to get the pole until Monday, i needed the pole for Sunday so i asked if i could pay extra and get it sent any other way. I have to pay an extra £22 to get it on Saturday now :'( !
I still havent even ordered it or looked at the brushes, taps, goosenecks ect because they told me to do it this afternoon (now) and its still not working!
Danny
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Iv had a bit of a nightmare with the site today, i wanted to buy a slx 30 this morning and for what ever reason it wouldn't let me. Then it was saying they were all out of stock. After trying for hours in between work i rang them and left a msg, got a call back ten mins later and was told i wouldn't be able to get the pole until Monday, i needed the pole for Sunday so i asked if i could pay extra and get it sent any other way. I have to pay an extra £22 to get it on Saturday now :'( !
I still havent even ordered it or looked at the brushes, taps, goosenecks ect because they told me to do it this afternoon (now) and its still not working!
Danny
Hi Danny
I have sent you an email which should be of use to you :)
It has been a very frustrating day at times for the staff and myself - let alone our clients :(
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Poor Alex. I bet he wishes he left it alone now :D
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Site is back up and running now :)
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Poor Alex. I bet he wishes he left it alone now :D
It would have been easier in the short term :)
In the long term however the new system will be far better able to cope with the demands being placed on the back office part of the software. The previous system would cause a lot more unknown stress to the staff on a regular basis with system freezing and crashing because we were asking too much from it on our server based system.
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Iv had a bit of a nightmare with the site today, i wanted to buy a slx 30 this morning and for what ever reason it wouldn't let me. Then it was saying they were all out of stock. After trying for hours in between work i rang them and left a msg, got a call back ten mins later and was told i wouldn't be able to get the pole until Monday, i needed the pole for Sunday so i asked if i could pay extra and get it sent any other way. I have to pay an extra £22 to get it on Saturday now :'( !
I still havent even ordered it or looked at the brushes, taps, goosenecks ect because they told me to do it this afternoon (now) and its still not working!
Danny
Hi Danny
I have sent you an email which should be of use to you :)
It has been a very frustrating day at times for the staff and myself - let alone our clients :(
Cheers Alex, will be ringing first thing to sort
Danny
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just tried to get some stuff put my card details in and clicked all the boxes put asnt said weather its done or any thing ????? shopping cart still as my stuff in yet as the order been placed or not ???? grrrr
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New web sites doing well :) click again, until it says you have and basket empty. Or use a phone :)
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New web sites doing well :) click again, until it says you have and basket empty. Or use a phone :)
just rand them and left a message ;D
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just tried to get some stuff put my card details in and clicked all the boxes put asnt said weather its done or any thing ????? shopping cart still as my stuff in yet as the order been placed or not ???? grrrr
I have just had exactly the same thing.
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I had problems with pictures not loading. The site is the pits Alex. I would want a refund and get another one :)
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Gardiners credit page - what's that all about Alex?
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Gardiners credit page - what's that all about Alex?
This is for any credits that are made to your account - perhaps because of a changed order or returned goods. It allows you to spend any account credit with us as a payment method.
When clients login in to their account on the website they can see what credit they have and even 'transfer' this to someone else to use if they want.
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Is the paypal button back on cant see it
The PayPal button is now back on - it is an option on every product and is also a payment option on the checkout pages :)
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It's only a very minor point and it makes no difference but why are some of the pictures so naff?
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It's only a very minor point and it makes no difference but why are some of the pictures so naff?
Because they are old naff pictures! - Also some need re-sizing for the new display properties.
I have a new 'pop-up studio' ready to go through and re-photo all of our existing catalogue. However I want to get all of the functional parts of the new website working before taking the time to do this.
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Alex - thanks for the reply.
I was just curious as the rest of the website is pretty much 5 star, and easy to use.
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Just tried to checkout with Paypal and had this Alex
PAYPAL GATEWAY HAS REJECTED REQUEST. BILLING ADDRESS REQUEST IS NOT ENABLED FOR MERCHANT (#11601: REQUEST FOR BILLING ADDRESS FAILED).
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Just tried to checkout with Paypal and had this Alex
PAYPAL GATEWAY HAS REJECTED REQUEST. BILLING ADDRESS REQUEST IS NOT ENABLED FOR MERCHANT (#11601: REQUEST FOR BILLING ADDRESS FAILED).
Just sorted it - could you try again?
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Just paid with card oops ;D
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But i have got to order something for my mate separately, one sec, ill try again
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Just paid with card oops ;D
No worries :)
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Worked that time Alex ;)
Paypal is great on sites, just so easy to login than get your debit card out
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Worked that time Alex ;)
Paypal is great on sites, just so easy to login than get your debit card out
Glad it is working now :)
I agree that it is often easier to hit the PayPal button then anything else.
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It's only a very minor point and it makes no difference but why are some of the pictures so naff?
Because they are old naff pictures! - Also some need re-sizing for the new display properties.
I have a new 'pop-up studio' ready to go through and re-photo all of our existing catalogue. However I want to get all of the functional parts of the new website working before taking the time to do this.
Pictures didn't load this afternoon