I am used to suppliers delivering when they say they will I am new to wfp but run a cleaning company and have always recieved goods on time and to the right address, I did phone prior and was told the delivery was next day.
I expect from my suppliers what my customers expect from us, a hassle free service that performs as promissed, in this case it was gardiners that were lacking the 6 p's. I even filled out the forms for them all that was required was a tiny amount of focus to copy the details I had provided.
I now have to take responsability for this with an important new client and am going to have to offer compensation and make promises that my Company does not and will not let them down again
point 1-as a general rule, if you order before 12, with any supplier, you can rightly expect next day, but in my experience with suppliers of any items, if its after 12, i expect delivery the day after.
point 2-compensation, for an error?! a genuine error...are you going to pay compensation to your customer, as you made an error in leaving it very close to ordering something and relying on it for your business? imagine an italian restaurant running out of pasta, leaving it til the last minute, and ordering it, not allowing for any errors from their supplier...you get the picture...THEY left it too late...
mistakes are made, maybe we are too quick to try and point blame?
i have made 4 or 5 orders with gardiners recently, 2 of which have been wrong, one as a mix up in communication/understanding of micro/minibore, and one was just plucked from the wrong rack in the warehouse, not life threatening, and not with disparaging comments about the business, in my opinion.
if its a major component that you require for the day to day running of your business...my recommendations would be to double up on them, so that you can carry on no matter what! eliminate as many chances of letting your customers down.