[Tom Gower]

I am a bit dissapointed to say the least at the service I have recieved from Gardiner pole systems, and thanks to them I am sitting at home not making the £430 scheduled for today. They sent the items I need for today to the wrong delivery address and when I phoned them (yesterday)I had to leave a message and they did not respond. Now I am going to have to take time off on Monday to pick them up from the courier. After the good things I had heard about them on this forum I was planning on using them quite a bit too

[JSMC]

they are normally top notch mate. order one day ge tit the next for me.

alex wouldn't let ya down. Genuine mistake. He will be gutted to see this i reckon as he prides himself on good service.

[Steve CM]

how do you know it went to the wrong address if you haven't spoken to them?

[Alex Gardiner]

I am a bit dissapointed to say the least at the service I have recieved from Gardiner pole systems, and thanks to them I am sitting at home not making the £430 scheduled for today. They sent the items I need for today to the wrong delivery address and when I phoned them (yesterday)I had to leave a message and they did not respond. Now I am going to have to take time off on Monday to pick them up from the courier. After the good things I had heard about them on this forum I was planning on using them quite a bit too

Sorry to hear this Tom.  I have forwarded your post to the Team in the Office so they can look into this on Monday. 

[LWC]

Will second that, Gardiners are top notch and it just sounds like JSMC says a genuine mistake.

[pingu]

Very unusual as they have a very good reputation for excellent customer service. Perhaps just a communications er....sorry to hear you could'nt do your work today...thats a bummer.

Cheers
Dave.

[Tom Gower]

I had a seperate billing address to delivery address they sent to billing address I also had fail safe instructions for the courier to deliver to a neibouring industrial unt if no one was about. I spoke with the courier and they only had one address the wrong one also had none of my notes.

[trevor povey]

i must admit that out of the main suppliers of waterfed poles and  systems i have used gardeniers have  been in front of the others...a genuine mistake i,d say...but can totally understand yr disapointment

[Alex Gardiner]

Just checked your order Tom - ordered Thursday afternoon with different delivery address to invoice address.  I'm afraid it looks like we've made a mistake.  Many apologies.  Having spoken to one of the members of staff, they did ring back in reply to your answer machine message.  They tried both of your numbers and left a message on one of them, outlining various options for you, but had no response back from you.

A point worth bearing in mind is that although we send everything via next day couriers, they never guarantee next day delivery so something that needs delivery on the Friday (as your order did for the job on Saturday) it would be best ordered on the Wednesday or earlier.

[Tom Gower]

Just checked your order Tom - ordered Thursday afternoon with different delivery address to invoice address.  I'm afraid it looks like we've made a mistake.  Many apologies.

Alex I appreciate your apology but does not help much with my now screwed schedule for next weekend though.

[Moderator David@stives]

Tom

Why leave it so late to order something that was so dependent on your schedule.

If something is that tight you should always have a contingency plan

Remember the 6 P's   

       Poor Planning prevents perfect performance

[seandyer2003]

Tom

Why leave it so late to order something that was so dependent on your schedule.

If something is that tight you should always have a contingency plan

Remember the 6 P's   

       Poor Planning prevents perfect performance

I thought it was perfect planning prevents p poor peformance

[Moderator David@stives]

they both sound good

[Oakley Windows]

What day and time of day did you put your order in Tom?

[Tom Gower]

I am used to suppliers delivering when they say they will I am new to wfp but run a cleaning company and have always recieved goods on time and to the right address, I did phone prior and was told the delivery was next day.

I expect from my suppliers what my customers expect from us, a hassle free service that performs as promissed, in this case it was gardiners that were lacking the 6 p's. I even filled out the forms for them all that was required was a tiny amount of focus to copy the details I had provided.

I now have to take responsability for this with an important new client and am going to have to offer compensation and make promises that my Company does not and will not let them down again

[Oakley Windows]

What day and time of day did you put your order in Tom?

[wfp master]

Tom

Why leave it so late to order something that was so dependent on your schedule.

If something is that tight you should always have a contingency plan

Remember the 6 P's   

       Poor Planning prevents perfect performance

thats 5 p,s not 6

[Tom Gower]

What day and time of day did you put your order in Tom?

Matt as previously mentioned I phoned beforehand to make sure delivery would be ok for time. As said by Alex the order was made thurs afternoon. Delivery time was not the issue as the delivery WAS ATEMTED at the WRONG ADDRESS by the courier at 13.00 on friday.

[pingu]

Not alot can be done to rectify this situation right now, best let Alex's office look into it first thing Monday morning.

I think you'll find loads of people have nothing but kind words for Alex on here...even those who have had 'issues' occur....


Good luck, Dave

[Moderator David@stives]

I missed the first P out ,work it out, it is something to do with P.




If i were to rely on a delivery for a job with a tight deadline, then i would deserve for something to go wrong.

You cant blame a late delivery for letting someone down.

You shouldnt promise anything until the equipment is in your hands.

I could never run my business like that.