[L.J.Thorpe]

Its not tat

Its common sense, if you dont know how to run your business thats nobodys fault but your own

I would never blame a late delivery for a ruined day, I would kick myself for being an idiot instead.

second that
so many things can go wrong
i use
gardiners
cleantech
wintecs
wcw
brodex
and soap national
they have all made a mistake of some sort in last 5 years
and as for couriers well :

[Moderator David@stives]

Window Cleaning warehouse once made a delivery to my worst enemy who lives about 6 doors away.

That was a really difficult situation to be in, I had to knock and ask them for my hose and hose reel, aaaaaggggghhhhhhhhh

I still use wcw for most things though, just one of them things.

[L.J.Thorpe]

one of them things
exactly
tomgower,if you cant schmooze a new client thru a problem like this then give up mate
did you not have other work that could be re scheduled for that day

[Steve CM]

if i were to open up about my experiences with suppliers you may have to ask the server for more disk space!

[GWCS]

It is tat as you clearly don't read my posts it had nothing to do with late delivery only delivery to the wrong address and then no attempt to rectify when I informed them.

They did not ring me and leave a message I rang them and left the message

Well alex seems to think different, and i read his post just the same as i read yours.

I'm afraid it looks like we've made a mistake.  Many apologies.  Having spoken to one of the members of staff, they did ring back in reply to your answer machine message.  They tried both of your numbers and left a message on one of them, outlining various options for you, but had no response back from you.

Regardless of late delivery or the wrong delivery mistakes do happen and you should never rely on next day delivery to get a job done on time, you should have had the fore thought of having the equipment before you agreed to do the job.

[ftp]

I don't think Alex is directly involved with the selling side of things and has done everything possible to sort it out. I really don't understand why you have to start a thread complaining when they haven't had the chance to sort things out with you. What more can they do on a Saturday afternoon? Someone slipped up but that's between you and them nobody else. 
How much time do you need to take off to get to the depot - ten minutes?

[Tom Gower]

It is tat as you clearly don't read my posts it had nothing to do with late delivery only delivery to the wrong address and then no attempt to rectify when I informed them.

They did not ring me and leave a message I rang them and left the message

Well alex seems to think different, and i read his post just the same as i read yours.

I'm afraid it looks like we've made a mistake.  Many apologies.  Having spoken to one of the members of staff, they did ring back in reply to your answer machine message.  They tried both of your numbers and left a message on one of them, outlining various options for you, but had no response back from you.

Regardless of late delivery or the wrong delivery mistakes do happen and you should never rely on next day delivery to get a job done on time, you should have had the fore thought of having the equipment before you agreed to do the job.

No message nothing on my call logs either!! Someone was also in the office untill 7pm on friday, anyway had enough now

[Alex Gardiner]

No message nothing on my call logs either!! Someone was also in the office untill 7pm on friday, anyway had enough now

A message was left some time between 2pm and 5 pm Friday afternoon so not quite sure what's going on here Tom, but if you'd like to email me personally (alex@agardiner.co.uk), I can re-iterate the options available to you.

[Tom Gower]

Alex,

Once again thanks for the apology, and your attempts to sort things out. The forum has got a little out of hand as I was not expecting to be linched for commenting on what I thought a perfectly acceptable thread.
 Email sent

[mileslake]

Well as far as I am concerned Gardiners are excellent. Some people seem to like moaning. Why didn't u order it 3 days before you needed it like normal people do.

[Tom Gower]

Well as far as I am concerned Gardiners are excellent. Some people seem to like moaning. Why didn't u order it 3 days before you needed it like normal people do.

Your excellent too
love you
Me no more fight can't be bothered

[mileslake]

Ok have a nice weekend.

[Steve CM]

to be honest its the kind of thing i would do. If i get side tracked i may shoot myself in the foot and order something late. I tend to blame the dog, or the missus though, not the supplier

[Tom Gower]

anyone have a smily face with a white flag?

[Alex Gardiner]

Alex,

Once again thanks for the apology, and your attempts to sort things out. The forum has got a little out of hand as I was not expecting to be linched for commenting on what I thought a perfectly acceptable thread.
 Email sent

Hi Tom

Nothing's come through yet on alex@agardiner.co.uk.  

[Tom Gower]

Alex,

Once again thanks for the apology, and your attempts to sort things out. The forum has got a little out of hand as I was not expecting to be linched for commenting on what I thought a perfectly acceptable thread.
 Email sent

Hi Tom

Nothing's come through yet on alex@agardiner.co.uk.  

Check your junk was sent at 21:34

[Alex Gardiner]

Not in junk - could you re-send?

[luther1]

Its like blaming the doctor for your baby being born late/earlier than predicted. I have customers booked in for cleans and if it is too windy/wet i can't do it.Thats life.  Mistakes happen.Imo it is absolute folly to give yourself such a tight deadline to recieve the tools to do the job,quite unprofessional and amateurish.And as for making your complaint public as opposed to going direct to the supplier reeks of attention seeking. Compensation? Don't make me laugh.Its not bad service its called being human. Have a word with yourself and realise that you're making a drama out of something quite menial. I have some some huge contracts and am sometimes late due to various circumstances beyond my control and do they want compensation? Do they f@*&.

[Tom Gower]

Not in junk - could you re-send?

sent

[Tom Gower]

Its like blaming the doctor for your baby being born late/earlier than predicted. I have customers booked in for cleans and if it is too windy/wet i can't do it.Thats life.  Mistakes happen.Imo it is absolute folly to give yourself such a tight deadline to recieve the tools to do the job,quite unprofessional and amateurish.And as for making your complaint public as opposed to going direct to the supplier reeks of attention seeking. Compensation? Don't make me laugh.Its not bad service its called being human. Have a word with yourself and realise that you're making a drama out of something quite menial. I have some some huge contracts and am sometimes late due to various circumstances beyond my control and do they want compensation? Do they f@*&.

Thanks darling you too xxx