If new, next time just phone Jetmac, or email him via his Jetmac site.
He has a lot of videos on site which are good viewing.
get as much time using your washer, always start it up correctly. sometimes you can forget routine. always get air out.
you can always take a video of starting up to show any problems in future and just send them to Jetmac.
he seems a decent wee fella.
you get great advice from these forums
im going to treat myself to a good setup when i spot one.