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smearo

  • Posts: 556
a pain sometimes
« on: June 28, 2009, 07:55:20 pm »
is it me or does anyone feel a pain when you phone a custy to advise them you will be calling the next day i just feel a awkardness sometimes even thou we are providing them with a A1 service..
  thoughts please
    ffc...
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martinsadie

Re: a pain sometimes
« Reply #1 on: June 28, 2009, 08:02:05 pm »
dont phone them ,i just turn up  ;D
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smearo

  • Posts: 556
Re: a pain sometimes
« Reply #2 on: June 28, 2009, 08:04:15 pm »
yeah stan good point but what if ya cant do job etc u could earn nothing some days
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martinsadie

Re: a pain sometimes
« Reply #3 on: June 28, 2009, 08:08:51 pm »
..
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niceandclean

  • Posts: 1897
Re: a pain sometimes
« Reply #4 on: June 28, 2009, 08:10:42 pm »
I call all my custies to let them know we are coming the next day, i have a few i text. Its one thing that most of them comment on, saying its nice to know we are coming. Also, as most of them are not around when we clean, we pick up lots of extra work. I know lots of cleaners say, i dont waste my time calling, but for my business it works very well.
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smearo

  • Posts: 556
Re: a pain sometimes
« Reply #5 on: June 28, 2009, 08:11:21 pm »
stan you can never have to much work lol
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smearo

  • Posts: 556
Re: a pain sometimes
« Reply #6 on: June 28, 2009, 08:12:08 pm »
Quote from: niceandclean on June 28, 2009, 08:10:42 pm
I call all my custies to let them know we are coming the next day, i have a few i text. Its one thing that most of them comment on, saying its nice to know we are coming. Also, as most of them are not around when we clean, we pick up lots of extra work. I know lots of cleaners say, i dont waste my time calling, but for my business it works very well.
exactly...
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martinsadie

Re: a pain sometimes
« Reply #7 on: June 28, 2009, 08:13:25 pm »
Quote from: FFC on June 28, 2009, 08:11:21 pm
stan you can never have to much work lol
you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week  ;D ;D
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smearo

  • Posts: 556
Re: a pain sometimes
« Reply #8 on: June 28, 2009, 08:19:43 pm »
Quote from: Stan The Man on June 28, 2009, 08:13:25 pm
Quote from: FFC on June 28, 2009, 08:11:21 pm
stan you can never have to much work lol
you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week  ;D ;D
canvess canvess canvess haha
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martinsadie

Re: a pain sometimes
« Reply #9 on: June 28, 2009, 08:21:39 pm »
Quote from: FFC on June 28, 2009, 08:19:43 pm
Quote from: Stan The Man on June 28, 2009, 08:13:25 pm
Quote from: FFC on June 28, 2009, 08:11:21 pm
stan you can never have to much work lol
you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week  ;D ;D
canvess canvess canvess haha
have never canvassed in my life,but keep picking work up,4 more saturday,all word of mouth or people seeing you cleaning  ;D ;D
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smearo

  • Posts: 556
Re: a pain sometimes
« Reply #10 on: June 28, 2009, 08:25:23 pm »
i picked up a church job and 2 houses this weekend all word of mouth.. but they is still this awkwardness when you phone a custy sometimes... ;D ;D ;D
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martinsadie

Re: a pain sometimes
« Reply #11 on: June 28, 2009, 08:27:29 pm »
Quote from: FFC on June 28, 2009, 08:25:23 pm
i picked up a church job and 2 houses this weekend all word of mouth.. but they is still this awkwardness when you phone a custy sometimes... ;D ;D ;D
why phone the church job, just say a prayer the big man will here you  ;D ;D ;D
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NWH

  • Posts: 16952
Re: a pain sometimes
« Reply #12 on: June 28, 2009, 08:31:06 pm »
I don`t phone before i go to the job they will normally ring me a week before on a big job and we will confirm a day prior to cleaning,i hear a lot on here say they have to ring £5-10 jobs the night before but i have to say i would never do that.I say to them when taking them on in the past i will clean your windows and leave a slip saying i`ve been, if there`s any access issues i will give them the option to give me either keys to any gates or gate codes etc.If they were to say never clean my windows if i`m not in i would say i won`t be cleaning them then.
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martinsadie

Re: a pain sometimes
« Reply #13 on: June 28, 2009, 08:35:30 pm »
Quote from: NWH on June 28, 2009, 08:31:06 pm
,i hear a lot on here say they have to ring £5-10 jobs the night before but i have to say i would never do that.I say to them when taking them on in the past i will clean your windows and leave a slip saying i`ve been, if there`s any access issues i will give them the option to give me either keys to any gates or gate codes etc.If they were to say never clean my windows if i`m not in i would say i won`t be cleaning them then.
same here, not often were on the same page NW  ;D
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luther1

  • Posts: 1071
Re: a pain sometimes
« Reply #14 on: June 28, 2009, 08:41:44 pm »
I agree with Stan. What if it rains tomorrow and i've rung 30 customers?
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martinsadie

Re: a pain sometimes
« Reply #15 on: June 28, 2009, 08:44:58 pm »
Quote from: luther1 on June 28, 2009, 08:41:44 pm
I agree with Stan. What if it rains tomorrow and i've rung 30 customers?
exactly,  ;D ;D
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tomy jackson

Re: a pain sometimes
« Reply #16 on: June 28, 2009, 09:14:47 pm »
ring em not a prair  ;D ;D ;D ;D ;D
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heathrow100

Re: a pain sometimes
« Reply #17 on: June 28, 2009, 09:47:42 pm »
I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.
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NWH

  • Posts: 16952
Re: a pain sometimes
« Reply #18 on: June 28, 2009, 10:10:58 pm »
Quote from: heathrow100 on June 28, 2009, 09:47:42 pm
I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.
Running a window cleaning business this way is a nightmare,in order for them to get a call the job has to be worth it.
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martinsadie

Re: a pain sometimes
« Reply #19 on: June 28, 2009, 10:14:35 pm »
Quote from: heathrow100 on June 28, 2009, 09:47:42 pm
I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.
Making a rod for your own back is the term that springs to mind
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