[smearo]

is it me or does anyone feel a pain when you phone a custy to advise them you will be calling the next day i just feel a awkardness sometimes even thou we are providing them with a A1 service..
  thoughts please
    ffc...

[martinsadie]

dont phone them ,i just turn up 

[smearo]

yeah stan good point but what if ya cant do job etc u could earn nothing some days

[martinsadie]

..

[niceandclean]

I call all my custies to let them know we are coming the next day, i have a few i text. Its one thing that most of them comment on, saying its nice to know we are coming. Also, as most of them are not around when we clean, we pick up lots of extra work. I know lots of cleaners say, i dont waste my time calling, but for my business it works very well.

[smearo]

stan you can never have to much work lol

[smearo]

I call all my custies to let them know we are coming the next day, i have a few i text. Its one thing that most of them comment on, saying its nice to know we are coming. Also, as most of them are not around when we clean, we pick up lots of extra work. I know lots of cleaners say, i dont waste my time calling, but for my business it works very well.

exactly...

[martinsadie]

stan you can never have to much work lol

you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week  

[smearo]

stan you can never have to much work lol

you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week  

canvess canvess canvess haha

[martinsadie]

stan you can never have to much work lol

you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week  

canvess canvess canvess haha

have never canvassed in my life,but keep picking work up,4 more saturday,all word of mouth or people seeing you cleaning 

[smearo]

i picked up a church job and 2 houses this weekend all word of mouth.. but they is still this awkwardness when you phone a custy sometimes...

[martinsadie]

i picked up a church job and 2 houses this weekend all word of mouth.. but they is still this awkwardness when you phone a custy sometimes...

why phone the church job, just say a prayer the big man will here you 

[NWH]

I don`t phone before i go to the job they will normally ring me a week before on a big job and we will confirm a day prior to cleaning,i hear a lot on here say they have to ring £5-10 jobs the night before but i have to say i would never do that.I say to them when taking them on in the past i will clean your windows and leave a slip saying i`ve been, if there`s any access issues i will give them the option to give me either keys to any gates or gate codes etc.If they were to say never clean my windows if i`m not in i would say i won`t be cleaning them then.

[martinsadie]

,i hear a lot on here say they have to ring £5-10 jobs the night before but i have to say i would never do that.I say to them when taking them on in the past i will clean your windows and leave a slip saying i`ve been, if there`s any access issues i will give them the option to give me either keys to any gates or gate codes etc.If they were to say never clean my windows if i`m not in i would say i won`t be cleaning them then.

same here, not often were on the same page NW 

[luther1]

I agree with Stan. What if it rains tomorrow and i've rung 30 customers?

[martinsadie]

I agree with Stan. What if it rains tomorrow and i've rung 30 customers?

exactly, 

[tomy jackson]

ring em not a prair 

[heathrow100]

I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.

[NWH]

I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.

Running a window cleaning business this way is a nightmare,in order for them to get a call the job has to be worth it.

[martinsadie]

I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.

Making a rod for your own back is the term that springs to mind