[ftp]

Annoyed because staff are wearing suits? Whatever next - Ian, you are cracking up man.!

[leapstallbuildings]

two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.

Well I agree that is not good service but I agree with them about having a spare pump to hand.  A pump will always expire eventually so it's useful to have one around.  It's a case of when rather than if - a bit like hard drives.

EDITED TO SAY:  I wrote this before reading WCW's response.  I do see their position.

[magic1]

I get 95% of all my stuff off WCW. Never had a problem. Find them to be reasonable chaps. Over the phone and in person. Always get a discount when i pop in person. Covers the deisel. Never come over as 'sold it lets forget about you' attiude.

Lots will say you can get this and that cheaper from here and there of the net. Sure you can but you don't really build a relationship with your supplier then. Sometimes this can come in handy when you get stuck. One time turned up at WCW with no  credit card. They gave me the stuff and said ring when you get home with details. Too me that show what type of chaps i'm dealing with. Means more than saving a couple of bob. Then i am am a one van band, suppose if you have several money talks.

Thought i'd get my 2p worth. For me 1st call. Everytime. I did buy alex brush. Top service off them too!

[ronnie paton]

brodex give 1 year guarentee on there pumps had a problem with the first so they replaced and gave me a spare,
iv had an up and down experience with brodex but i guess has a customer i beliebve im always right

to be fair the even recently gave me a jum start has the WFP was draining my battery and i was left stranded the machine was over 3 years old too

[macmac]

to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol

Ian, sorry for offending you by trying to look smart  ! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....

We've done the show for a number of years and each time have been swamped -  to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ).

I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! 

IT's not often this happens but i have to agree with foxman's sentiments. Hipocricy springs to mind. how often do we read posts banging on about raising the profile if window cleaning? Then what, Ian takes HIS business else where because the retailer is wearing a suit!
Laughable.
I've had no probs with WCW & respect their keen pricing.
There you go s.fox. mirracles do happen.

Tony

[leapstallbuildings]

to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol

Ian, sorry for offending you by trying to look smart  ! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....

We've done the show for a number of years and each time have been swamped -  to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ).

I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! 

IT's not often this happens but i have to agree with foxman's sentiments. Hipocricy springs to mind. how often do we read posts banging on about raising the profile if window cleaning? Then what, Ian takes HIS business else where because the retailer is wearing a suit!
Laughable.
I've had no probs with WCW & respect their keen pricing.
There you go s.fox. mirracles do happen.

Tony

I think Ian must have been complaining because the suits were off the peg rather than Saville Row   

[Window Washers]

to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol

Ian, sorry for offending you by trying to look smart  ! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....

We've done the show for a number of years and each time have been swamped -  to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ).

I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! 

IT's not often this happens but i have to agree with foxman's sentiments. Hipocricy springs to mind. how often do we read posts banging on about raising the profile if window cleaning? Then what, Ian takes HIS business else where because the retailer is wearing a suit!
Laughable.
I've had no probs with WCW & respect their keen pricing.
There you go s.fox. mirracles do happen.

Tony

I will not be wearing a suit to clean windows 

I am allowed to say my thoughts, even if you find it laughable makes no odds to me 
I did not take my business elsewhere by the way.

[ccmids]

never buy from window cleaning warehouse.

[Captain Scarlet]

Hey I dont get all this about Window Cleaning Warehouse, they're great lads! Always provided me with a superb service, quick delivery too!

[Clive McDonald]

I bought a wagtail and found them good. I have always had spare pumps and a spare reel and a spare varistream and a spare electric clutch for the reel. A lost day is expenive, generally if something plays up i buy another, and if the orginal gets fixed, great.

I can see mr fox's point and i would deal with him again.If you go through life complaining you are not going to get very far.

As for the suit, well why shouldn't he wear a suit? He did it because he wanted to look and feel smart, much as i do in navy logoed jumper and side pocketed work pants.What if someone said to me you are a window cleaner, not a proper tradesman, get some trackie bottoms and trainers on and start scampering about up the ladder like the monkey i'm paying for!

(AND  i remember Luke previous post, saying he was GOING in a suit)

[Nathanael Jones]

I've bought from WCW, and never once had a problem,.. in fact they were very helpful and delivered to Ireland a lot faster than most other UK based companies do. I have recommended them before and will continue to do so!

[wizclean]

Posts: 8



   Re: VERY POOR SERVICE
« Reply #16 on: Today at 01:07:19am »  

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Quote from: wizclean on Yesterday at 09:56:02pm
two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.


Let's see the other side......

Phillp, had a nice chat at the show, you seemed a reasonable bloke and we addressed your problem. If you look at most companys policys after 30 days of purchase if a fault is found, you will find they aim to have things sorted within 28 days. Your pump came back to us today and was sent straight out (14 days = half that time). I said as soon as i was back in the office on Friday i would make sure this was dealt with as a priority and should you order with us again, would give you a discount as a goodwill guesture and even offered a new replacement pump (bearing in mind we do not make the pump and are stuck in the middle of this).

I am very dissapointed you felt you needed to air our conversation on a public forum the minute you got the chance, despite you seeming satifised when you left. We have done everything and more required, but thats not enough for some people  . I suggest you try other suppliers in future and see how they deal with it, also feel free to contact trading standards if you feel you've been mugged off. I just hope your customers are as forgiving when you have a problem

funny i have not asked for any kind of discount on another product but im dissatisfied with being fobbed off firstly i was told one week which didnt matter to much because i was going on holiday but upon return no pump then suddenly it should be with me in a couple of days fair enough hence why i voiced my concerns to you at the show .however then told definately on friday ,waited in and no pump or phone call to inform me , found out by ringing yourselves so i believe i can voice myself on a public forum with no problems at all and if i were yourselves being as most of you a jehovahs witness i would strongly recommend you think carefully about you portray the situation because i have lost out not yourselves and i have been reasonable and i have told you im not after a discount on anything but rather disappointed with the service. i have a family and 2 kids to look after and a van off the road is costing me money. no one said we recommend having a spare pump at the start. maybe i would have bought one if i was told it could take upto 28 days funny how some people miss out things like that hey steve

[wizclean]

and it wasnt the minute i got the chance we spoke on tuesday and your company failed to deliver and im still waiting. so come on steve please write back

[leapstallbuildings]

Hey I dont get all this about Window Cleaning Warehouse, they're great lads! Always provided me with a superb service, quick delivery too!

I haven't done much biz with them myself but when I have it's always been fine.

[S Fox]

Phillp, I'll write back, but i wont get into a slanging match on a forum - but let me ask you:-

Who built your system for you?
Who told you definatley you would have it by Friday? It wasn't me, i said i'm back Friday and would deal with it as a priority.
Why would we recommend you have a spare pump with out knowing your situation intermately, we can not be expected to hold your hand in running your business surely - is it not common sense!?
How did we fail to deliver? Your failing to see we dont make the pump, we are waiting on someone else.

and finally, what has anyones religious beliefs have to do in this?  

I urge you to take the matter further if you feel so, you will find we have done everything as required.

You may think it's clever posting on here, but it isn't a one way street i can assure you - please be aware a lot of suppliers read these fourms, don't be suprised if they would rather have no dealings with Wizard Clean in the future or try and sort out any problems.

By the way, I have a family to support as well but i wouldn't use it as an excuse or expect it to be someone elses responisbility, very underhand.

[Clive McDonald]

forget pumps, if your hose tears, or your varistream goes bonkers, you will lose at least a day's work and probably more.If you have a spare sat at home it's a simple switch, and has no real cost because these components all need replacing at some point, and the torn hose once repaired then becomes the spare. A problem producing water can be the same.You have to bear this in mind and can't put the onus on a supplier when you say- i need a female shrader connection by this morning, if it doesn't come till tomorow you've cost me £250 in lost earnings.We are self employed and have to take the rough with the smooth.

The religion bit was interesting, i assume the implication is that people of a certain faith are more honest, or have higher standards, or responsibilities extend further, or should treat a fellow better.

How i see it wizclean, is that it is not that you are in the wrong, but you have allowed yourself to become angry over this. Calm down and carry on using wcw and try not to take such a black and white simplistic view of things.You've obviously annoyed him, for him to even mention the suppliers black list, so on that score your even.

[dd]

Xline certainly looked the part at the show....

1 thing you could mention to WCW is that the contract you made was with THEM and NOT the actual manufacturer. Local radio has a weekly phone in to a top guy in trading standards and he dishes out free advice and that is one thing he is almost constantly drumming it in to people......

Regards
MR H

problem with that is if you look at the paperwork it does nto incude the use of minibore/microbore, I guess why ionics use standard hoses

I thought it was only shureflo (Williamson Pumps) that invalidated guarantee with use of mini/microbore. Do flojet take the same position?

Can't believe wizclean would take 2 weeks off and not just go out and buy another pump anyway, no matter who he feels is at fault.

[peter holley]

if i had 2 weeks off work because i had no pump, i would think of the money lost surely common sense says have a back up.... its not rocket science is it?

i have a spare pump.....but i also carry 2 backpacks....yes it is frustrating when you have to wait on a supplier, but that is just the way it is sometimes....

 a common fault is the pressure switch... but in the past i bypassed it , and divrted the flow back into the tank with a controll tap, far better than losing an afternoons work.

you have to be prepared for these things.

whilst were on the subject of wcw .... i have the wcw backpack and the sureflow, and i have to say the wcw one is by far the best , lighter , easier to carry , more reliable , less complicated.

[wizclean]

my system was from a company in hull which originally had a shurflo pump fitted. as i have found with all shurflos the pressure switch doesnt last very long so i always carried a spare after the first time

 i spoke with craig on the phone who i dealt with on day one and he assured me by friday, im hacked off more at the fact of being fobbed off. why didnt i get a courtesy call to inform me the pump hadnt arrived back to yourselves rather than me sitting in most of the day.

i havent had a problem in the past with yourselves and appreciate the pump is not made by yourselves but your policy is not made clear from the initial purchase and like i said if you had said it can take upto 28 days i would have purchased another pump.

and as the title of this says i believe the pump is not the issue here but how the customer has been dealt with. if my customers have a problem then i make every effort to resolve it and i dont believe craig has dealt with it the right way.
as for you steve i must admit you first post annoyed me and maybe i said somethings which werent to do with the issue but this is a forum to see what other window cleaners experience s are with companys and other related window cleaning issues.
 as for being underhand its a forum i voiced my concerns i had given enough time to resolve the issue i dont like being lied to simple.  you are obviously a person who doesnt take critisim very well

[wizclean]

i have more than one van boys so work can be done but you earn more on you own than two people working from one van. common sense means i will be buying a spare pump from now on on for all of the pumps