[wizclean]

two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.

[Alex Gardiner]

This is the reason we stopped selling pumps as over a two year period due to the manufacturers poor warranty policies, we lost money selling 100's of pumps.

[wizclean]

i appreciate that but still im the only one losing out and no offer to help me out or to explain it would take this long .at first it was one week and it keeps going up it would have been easier to buy a new one

[Window Washers]

I think it is about time that a pump maker, makes a pump for wfp, seems they dont give a dam, maybe if everyone stopped using one type they may sit up and listen , the like of wcw alex freedom, cleaning spot ect are screwed because of the people that make them, lazy lazy lazy people that make them.

I know that dont help yo but thats the simple truth

[jouk45]

surley you must have a 1 year guarantee against any fault,

[wizclean]

yes i dont have to pay for repair but two weeks with a van off the road count the cost. i was originally told one week which i was lucky enough to be on holiday for, foolishly thinking upon my return to spend the weekend putting the van back together so to speak. otherwise i would have bought another pump to make sure i can work

[Window Washers]

yes i dont have to pay for repair but two weeks with a van off the road count the cost. i was originally told one week which i was lucky enough to be on holiday for, foolishly thinking upon my return to spend the weekend putting the van back together so to speak. otherwise i would have bought another pump to make sure i can work

I know this is going to sound harsh but you should always have a back-up, i learnt this the hard way aswell, so i know how your feeling.

[jouk45]

i see, so why dont they have a few spares to send out to there customers in the meantime to keep them going until it is repaired, just to show good customer care

[wizclean]

lesson learnt i know but i dont think ill be giving them my money any time soon

[Window Washers]

lesson learnt i know but i dont think ill be giving them my money any time soon

to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol

[Mr H]

Xline certainly looked the part at the show....

1 thing you could mention to WCW is that the contract you made was with THEM and NOT the actual manufacturer. Local radio has a weekly phone in to a top guy in trading standards and he dishes out free advice and that is one thing he is almost constantly drumming it in to people......

Regards
MR H

[C.C.S.]

talking about poor customer service his another suplier that is not very serious  www.windowcleaning-equipment.co.uk
bought a unger pole from them ,received it and decided that is hard to work with it so tried to contact them to send it back.no one is answering the phone.emailed 3 times before they got in contact with me and ask  for instruction to send it back as unsuitable for my needs.they have a 7 day refund policy.has now expired has he doesn't respond to my calls or emails.
is it any way i could track him down?or make a complaint to an authorithy?thanks

[Window Washers]

Xline certainly looked the part at the show....

1 thing you could mention to WCW is that the contract you made was with THEM and NOT the actual manufacturer. Local radio has a weekly phone in to a top guy in trading standards and he dishes out free advice and that is one thing he is almost constantly drumming it in to people......

Regards
MR H

problem with that is if you look at the paperwork it does nto incude the use of minibore/microbore, I guess why ionics use standard hoses

[Mr H]

If they sold it to you knowing you use mini or micro then they are saying its fit for use....

Regards
Mr H

[Window Washers]

If they sold it to you knowing you use mini or micro then they are saying its fit for use....

Regards
Mr H

Questionable if they asked!

[S Fox]

two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.

Let's see the other side......

Phillp, had a nice chat at the show, you seemed a reasonable bloke and we addressed your problem. If you look at most companys policys after 30 days of purchase if a fault is found, you will find they aim to have things sorted within 28 days. Your pump came back to us today and was sent straight out (14 days = half that time). I said as soon as i was back in the office on Friday i would make sure this was dealt with as a priority and should you order with us again, would give you a discount as a goodwill guesture and even offered a new replacement pump (bearing in mind we do not make the pump and are stuck in the middle of this).

I am very dissapointed you felt you needed to air our conversation on a public forum the minute you got the chance, despite you seeming satifised when you left. We have done everything and more required, but thats not enough for some people  :. I suggest you try other suppliers in future and see how they deal with it, also feel free to contact trading standards if you feel you've been mugged off. I just hope your customers are as forgiving when you have a problem!! 

[S Fox]

to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol

Ian, sorry for offending you by trying to look smart  ! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....

We've done the show for a number of years and each time have been swamped -  to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ).

I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! 

[S Fox]

The X-line boys even had the same shirts we had last year!

Your right we are a people business, hear what your saying and appreciate it. I'll drop you an email in the week about what i wanted to talk to you about if thats ok?

P.S. and this chubby 'exec' still beat 20+ other real window cleaners in the window cleaning comp to first place - suit an all!!  

[S Fox]

Just seen your post - speak to you in the week.

[Window Washers]

The X-line boys even had the same shirts we had last year!

Your right we are a people business, hear what your saying and appreciate it. I'll drop you an email in the week about what i wanted to talk to you about if thats ok?

P.S. and this chubby 'exec' still beat 20+ other real window cleaners in the window cleaning comp to first place - suit an all!!  

I left before hand so fair play to you, would have been second place lol.

design@windowwashers.co.uk is the email to send to   I will bell you if I dont get it before I get back to office duties on monday

Ian