Nowerdays,what with rogue trader.etc on the box,people are very suspitious of tradesmen and people in general.You do find that a few people are abit rude and off when you first enter their house,but after they observe how polite you are and the quality of the job,their personality and attitude soon change and your finished paid and out the door.Saying that,when a custy is extremely rude and tries to get something for nothing,and treats you like shi-,you dont really want to do the job,Time to leave.Steve,