Customer after first clean:
Hello!
I have just transferred £18.00 into your account for cleaning the windows today at 15 %%%%%% Avenue.
If it is OK with you, we have decided to make it a one off job.
Thanks,
Mrs Jackson
My reply:
No problem, I will send you an invoice for the difference. One off jobs are 3 x regular price.
Regards,
Steve
Her reply a few days later:
Wow – you should have told me that.
The reason we are not going ahead is because we weren’t happy with the job. The outline of the bird was still on the bedroom window, the ground floor windows had streaks on them were lines of drips had dried and the front door was covered in smeared dirt which we thought meant it was just quickly wiped over.
We have cleaned up now but that was not what we were expecting so I think we will call it quits.
Thanks
My reply:
I asked whether you wanted a regular or one off and priced accordingly. Had you mentioned faults I'd have popped back to inspect and recleaned without quibbling.
I look forward to receiving settlement in full. The first clean requires at least three times as long as a regular maintenance clean which is why my first question to you and all enquiries is do you want a regular or one off clean. You said regular.
Regards,
Steve
Their reply:
If you are happy to come back without quibbling if we are not satisfied with the job then we will see you in 8 weeks.
As before, I guess you will text Janice so we can leave the side gate open (the gate was swinging wide open last time when I got in – please could you make sure it is closed before you go next time).
Thanks
.....................................................
What would you do.
Incidentally I'm pretty thorough on first cleans and I did this one. I doubt what they are saying but in any case I'd have gone back.