[JamesLord]

Hi All - Some advise please.  for the last 10/12 months I have been using Gardiner poles, however, I have recently had customers telling me they think that the brush/pole is scratching their top sills.  1 particular customer yesterday is not happy and have advised that he feels it is my equipment that has damaged his sill and showed me black scratch marks on all of his top floor sills (2 story house)  the bottom sills are fine.  I have a white brush head that is meant for sills and just wondered if anyone else had experienced this as this one customer is not happy and asked me to tell him how I am going to sort the problem out or should he claim from me.

If it is the pole/brush that is scratching them each time what would you advise?  has anyone else had problems with Gardiner poles doing this (I previously had Ionics and didn't have this problem).
Welcome comments and experience?

Thanks

[DaveG]

You need one of these James....

http://www.gardinerpolesystems.co.uk/acatalog/Brush-Socket-Angled-BRUSH_BUMPER.html

[JamesLord]

thanks you we did buy one of these but couldn't get it to fit.... perhaps give it another try.  do they go with only specific brush heads?

[J.D]

thanks you we did buy one of these but couldn't get it to fit.... perhaps give it another try.  do they go with only specific brush heads?

They will fit your Gardiners brush. You may need to place the bumper in very hot water first then press it on to brush.

[Clever Forum Name]

thanks you we did buy one of these but couldn't get it to fit.... perhaps give it another try.  do they go with only specific brush heads?

They will fit your Gardiners brush. You may need to place the bumper in very hot water first then press it on to brush.

OP is using a sill brush.

[Alex Gardiner]

Hi All - Some advise please.  for the last 10/12 months I have been using Gardiner poles, however, I have recently had customers telling me they think that the brush/pole is scratching their top sills.  1 particular customer yesterday is not happy and have advised that he feels it is my equipment that has damaged his sill and showed me black scratch marks on all of his top floor sills (2 story house)  the bottom sills are fine.  I have a white brush head that is meant for sills and just wondered if anyone else had experienced this as this one customer is not happy and asked me to tell him how I am going to sort the problem out or should he claim from me.

If it is the pole/brush that is scratching them each time what would you advise?  has anyone else had problems with Gardiner poles doing this (I previously had Ionics and didn't have this problem).
Welcome comments and experience?

Thanks

Used correctly a pole and sill brush should not cause any scratching or damage to the sill on a window as the components are designed to not to come into contact with the sill. Of course this will depend on which product is being used, on what type of window it is and how the product is being used.

A good start, so that I can offer some further thoughts on possible causes would be a photo of the alleged damage, the window itself and the property with the window shown on it. Also if you could let me know which pole it is you are using, along with the exact gooseneck used on the brush.

As a side point the brush bumpers do not currently fit the Sill brush range.

[Perfect Windows]

As a side point the brush bumpers do not currently fit the Sill brush range.

Funnily enough, I was doing a wooden framed window house today and was wondering if they are planned.  Alex?

Vin

[Alex Gardiner]

As a side point the brush bumpers do not currently fit the Sill brush range.

Funnily enough, I was doing a wooden framed window house today and was wondering if they are planned.  Alex?

Vin

They are, but we need to do a couple of tweaks to the Sill stock design first before we can get them to fit and stay on properly.

[Perfect Windows]

As a side point the brush bumpers do not currently fit the Sill brush range.

Funnily enough, I was doing a wooden framed window house today and was wondering if they are planned.  Alex?

Vin

They are, but we need to do a couple of tweaks to the Sill stock design first before we can get them to fit and stay on properly.

Marvellous.  I look forward to testing them for you...

Vin

[Spursboy1972]

Bumpers for sill brushes would be very welcome for us too

Tony

[tonycarr]

Hi All - Some advise please.  for the last 10/12 months I have been using Gardiner poles, however, I have recently had customers telling me they think that the brush/pole is scratching their top sills.  1 particular customer yesterday is not happy and have advised that he feels it is my equipment that has damaged his sill and showed me black scratch marks on all of his top floor sills (2 story house)  the bottom sills are fine.  I have a white brush head that is meant for sills and just wondered if anyone else had experienced this as this one customer is not happy and asked me to tell him how I am going to sort the problem out or should he claim from me.

If it is the pole/brush that is scratching them each time what would you advise?  has anyone else had problems with Gardiner poles doing this (I previously had Ionics and didn't have this problem).
Welcome comments and experience?

Thanks

hi... is it possible that your using your brush at an incorrect angle?  maybe try adjusting the brush down a bit via the resi-neck??

just a thought 

tony

[Mike #1]

You need to learn how to use a wfp and clean sills properly simples  . Mike

[Diamond standard ltd]

We had this with ionic bushes, just gone to the extreme poles and brush and not a thing,no marks should have done it years ago

[JamesLord]

thanks all for your comments.  Ive changed from a sill brush to old brush heads and have successfully put the bumpers on the old brushes so will give them a try and Alex I will take some pictures and lo.ok back at the current pole being used as my next port of call for advice was ringing Gardiner

[oldman]

Adjustable Angle Extension and/or Gooseneck Extension.

[Positivity]

Don't understand this how come you have left BLACK marks when you say you are using a WHITE brush head?

[Mike #1]

He is scaring the brush stock across the sill how can you not know your brush is scraping across a plastic sill . Mike

[jk999]

Get some pvc cleaner and clean the black marks of

[Spruce]

Get some pvc cleaner and clean the black marks of

Astonish paste works fine.

With regard to op. How many houses have you got the problem with?

We had a couple of complaints about the same on bottom sills because my son insists on scrubbing the bottom of the window from the side which means the edge of his brush runs up and down the sill.

However, no complaints on top windows as he can't do that.

We have also noticed that there are 'scratch' lines in some sills that originate from the extruding process when the sills are first made/formed, so were there before the windows were fitted.

[JamesLord]

thanks for all your comments.  I will give the UPVC Cleaner a try and Astonish and see if they come out.  Hard to say how long they have been like that as only just been made aware of them by 1 particular customer that isn't happy and asked what we are going to do about it, and as using a white sill brush can only assume coming from the brush head, however, we have changed the brush and put bumpers on now and will try and see if cleaning them with the above works :  thanks for  all the positive advice and ideas