[rick trinder]

never once did i moan about anyone. i just said what happened.

[ben M]

ben wtf. i was just a little anoyed thats all. pick your toys up you big girl!!!!

ok so send him an e -mail, we don't need to know your life,ok newbie?  

[rick trinder]

windie, buy one it is a great pole. just a fault on mine.

[rick trinder]

ben. do one

[Avo]

Which facelift pole was it that broke?

[windiewasher]

Which facelift pole was it that broke?

Turns out it wasn't broke,operator error

[rick trinder]

windie it WAS BROKEN!!!!

[Pete Thompson]

ben. do one

    

best comment ever!

[MATT BATEMAN (OWC)]

windie it WAS BROKEN!!!!

I just got an email off windie saying it wasn't broken and you dont know muffin.

[rosskesava]

I'm completely confused. 

[Mike #1]

windie it WAS BROKEN!!!!

It was a component that was broken the way the post is titled you would think it had snapped in half while you were cleaning windows .

I agree with Ben i would always contact supplier first , I have had problems with poles and bits of kit over the years and have always contacted supplier first and they have sorted it out so no need for big dramatic titled post  . Mike

[Small but perfectley formed]

Some of my levers snapped and where replaced next day top service from facelift 

[Spruce]

windie it WAS BROKEN!!!!

It was a component that was broken the way the post is titled you would think it had snapped in half while you were cleaning windows .

I agree with Ben i would always contact supplier first , I have had problems with poles and bits of kit over the years and have always contacted supplier first and they have sorted it out so no need for big dramatic titled post  . Mike

Whilst that is the correct way to do things, if everyone did that then none of us would be any the wiser on product quality. At least we been updated that the faulty component is still out there being sold with a new pole. We were under the impression that all these faulty components had been with drawn from the market, or at least that is what I understood.

[Spruce]

Some of my levers snapped and where replaced next day top service from facelift  

I disagree. The service may have been great, but this has the point toward the original product's quality. Why should you loose 2 working days without the pole you just purchased because of their product quality issues? Of course their service has to be spot on in this case - its their reputation that is at stake.

To ensure happy customers, a company has to set realistic expectations for their product. All the initial marketing hype may have tended to raise these expectations a little too high.

Its good to get unbiased reports of exactly how the poles are performing in the work place - this will become more evident as time goes on.

[windiewasher]

Yes rick,

But never had a problem since!

And now running aquadapter!

[Trev Jones]

ben. do one

    

best comment ever!

Best comment ever + 2

[john@windows2clean]

Nick, was it the thread piece on an UL section that broke? We have removed AD after snapping 2 of these. Been fine since. In both cases Mike at facelift replaced immediately.  Nothing wrong with Phoenix poles, not had any clamp issues in 9 months.

[koopmaster]

I have a phoenix hybrid pole,  yes I had a few issues with it but they fixed it and replaced the parts for free.

 The worst advice I had was from a seller who advised me to cut the pole when my clamps broke.  (NEVER CUT YOUR POLE)  big mistake.  rather listen to the manufacturer and replace the clamps properly. 

I have to buy a new pole now because cutting the pole causes most of the ends to spit.  lesson learned..

I still think the pole is amazing, I have a ultralight brush on my 22" pole and its so light I can work all day and not be tired.

I am going to get the 26 foot pole so I have that extra 4 feet. 

[Don Kee]

Haha is that the same ben that nearly cried when archer had a pop at him??
Seems keen to have a go at others!!!!

[rick trinder]

Haha is that the same ben that nearly cried when archer had a pop at him??
Seems keen to have a go at others!!!!

   


it has to be!!!! tool. i can confirm that the pole has been great from that day on.