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rick trinder

  • Posts: 132
pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« on: April 27, 2013, 06:51:45 pm »
i am well hacked off i only went to put the aqua dapter on and it fell apart in my hand!!! the part with the screw top .
always looking on the BRIGHTSIDE!

SB Cleaning

  • Posts: 4336
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #1 on: April 27, 2013, 06:53:58 pm »
Been a bit quiet with facelift on here lately.........

steven 1

Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #2 on: April 27, 2013, 07:06:16 pm »
Report it to who you bought it off, and they will send you a new part out.
must be faulty.

steve

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #3 on: April 27, 2013, 07:09:01 pm »
steve it has to be >:(
always looking on the BRIGHTSIDE!

steven 1

Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #4 on: April 27, 2013, 07:16:30 pm »
Hi rick,

I had one break, but i know they realized that and altered the design.
Maybe they sent the old design by mistake,got in the mix somehow.
Ask them to send on next day delivery, sure they will sort it for you ;)

Steve.

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #5 on: April 27, 2013, 07:20:26 pm »
steve did yours brake in the same place?
always looking on the BRIGHTSIDE!

steven 1

Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #6 on: April 27, 2013, 07:35:04 pm »
Yes rick,

But never had a problem since!

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #7 on: April 27, 2013, 07:45:07 pm »
thanks steve you have put my mind at ease a bit cheers
always looking on the BRIGHTSIDE!

Mike @ Facelift

  • Posts: 291
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #8 on: April 27, 2013, 08:26:42 pm »
Rick,

Please contact us or the distributor you purchased from.

We will arrange a replacement without delay.

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #9 on: April 27, 2013, 08:32:10 pm »
update..... all sorted. how good was that?
always looking on the BRIGHTSIDE!

ben M

  • Posts: 4720
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #10 on: April 27, 2013, 08:40:55 pm »
update..... all sorted. how good was that?
so was no need to complaint then  >:(

wfp master

  • Posts: 2553
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #11 on: April 27, 2013, 08:45:53 pm »
So it was the a/d that broke not the pole
Thread title is wrong.change it ;D

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #12 on: April 27, 2013, 08:51:41 pm »
ben??????? what....
always looking on the BRIGHTSIDE!

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #13 on: April 27, 2013, 08:52:50 pm »
sfwc. it was the part you screw the angle adapter into
always looking on the BRIGHTSIDE!

ben M

  • Posts: 4720
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #14 on: April 27, 2013, 08:55:30 pm »
ben??????? what....
i mean if you are not happy about a product, can happen, send an e-mail to the supplier, no need to complaint on here!

ben M

  • Posts: 4720
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #15 on: April 27, 2013, 09:35:39 pm »
did you understand now Rick?  >:(

robertphil

  • Posts: 1511
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #16 on: April 27, 2013, 09:48:47 pm »
best to complain ,us Brits are too polite

its the wheel that squeaks that gets the grease !

ben M

  • Posts: 4720
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #17 on: April 27, 2013, 09:52:07 pm »
best to complain ,us Brits are too polite

its the wheel that squeaks that gets the grease !
you are right, being French, i understand what you mean   ;)

rick trinder

  • Posts: 132
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #18 on: April 27, 2013, 10:24:37 pm »
ben wtf. i was just a little anoyed thats all. pick your toys up you big girl!!!!
always looking on the BRIGHTSIDE!

windiewasher

  • Posts: 4393
Re: pheonex pole arived fri. broken today!!!!!!!!!!!!!!
« Reply #19 on: April 27, 2013, 10:27:37 pm »
So after all that it wasnt broke it was a screw you hadnt put in correctly!
You made it sound like the poles are no good!
I was about to buy one aswell! :o
Takings off all first cleans till march 7th 2014
October  total=  cleaned  extra per month
November = cleaned extra per month
Total £  so far.