[richywilts]

He loves his job n he admits that I was just asking a question wat others would do,about the complaints I dug deeper today and rang customer he said last three cleans have been terrible this is 8 complaints now in a week or so.

I post on here to get opinions off people I don't know why I'm being ridiculed for asking a question its come as a shock obviously some customers don't like to complain but I'm losing original customers I've had from when I started out.

One month everyone suggests go it alone so when I consider it I get abuse. I had a plan but it was screwed up last year now I'm split whether to follow the dream or go it alone and have nice steady round

[roundbuilder]

this is what happens when you get greedy expecting him to clean £300 plus a day. problems will happen full stop...

[Halfadaylee]

whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap

what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again

Ritchy...i would just like to thank you as i know bank holidays can be a bore sometimes....but knowing that you are going to get some right stick over this may just brighten it up a bit....

My views on you running your business are very basic really....
1).....give up and go and get another job...(although i wouldn't become a business advisor if i was you..as they are commission based)

2).....Get off your arse and go and do the work yourself and stop trying to be something that you are clearly not capable of being....just be happy with running a small business that supports itself without all the drama that you seem to incur/cause...

You are probably a really nice chap but clearly a snag short of a barbie...

+1
Art

[richywilts]

this is what happens when you get greedy expecting him to clean £300 plus a day. problems will happen full stop...

I don't know what the problem is 300 a day is roughly 21-22 jobs a day with my prices aren't you allowed to expect a good days work from staff I have stated in other posts most days its 2-250

[Johnny B]

Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?

If you are not happy with him, you have to make the changes to make your business what you want it to be. You have to decide what those changes are, and you have to implement those changes.

John

[H S and Son]

I expect half the complaints have been left as answer-phone messages (or is it just a coincidence that a complaints thread and non-pickup of answer messages coincide). But you onviously don't monitor you're phone (it's been 3 weeks since you checked it according to you) and think the fault is simply someone else's. You're a poor manager Richy, there's no two ways about it, your employee has probably cottoned on to that, it would be perfectly expected that his standards will subsequently slip.  Why should he deliver when you don't?

[suds window service]

IMO I think you should all get off his back, he is trying to do something a little different in the way he runs his business.

DO YOU want to be on the glass till you retire?
What happens when you retire, sell up for a bit of cash or let others run it and still take a wage? (what richy is trying in my eyes)

I personally  think you are trying to do this a little to early richy. For you to make a nice living from others working the glass for you will certainly take more than 1 van.
The lad working for you will be fed up of doing all this work to hand the majority over to you. Not taking his time to clean properly because he is fed up and also trying to earn as much as he can if he is on a bonus scheme??

Spend a day away from everything and have a real good think of where you want to take your business write it down on paper and put a date on when you want to achieve it. Then work out all the little steps you are going to have to take to reach it. Rome wasnt built in a day!

I have a goal for mine that is as far ahead as 2015 and some that are for this sunday.

IMO If your lad is as good as you say you should try and keep him, I would give him less work to do for the same money. Results = He is happier and his standard of work can be raised with your help. BUT it means you will have to be back on the glass more.

Hope this helps OR I might of got the situation all wrong.  

    KENT........will you be my mentor?

[Tomboler]

Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?

I was an employee for a long time and thats just they way it is if you work for someone else, you're working to line your bosses pockets.  If the £300/day employee was managed correctly, given incentives to succeed, fined or given penalties for failure (complaints), given feedback and challenged, I reckon, although he may not go on to the end of time working for you, the time he is working with you could be more rewarding for you both. You've got the systems and skills needed to enable you to clean windows, all you need now is to learn some staff managment stuff (or pay an external HR company)  and you're sorted

[Dean Taberner]

Sorry,

I can't resist,

Thanks to gav lammy and dave morris for their input.

http://bit.ly/HnL8Bg

I've also got  issues with my business like we all have but its a weekend off so let's all chill and enjoy it.

Dean.

[lee fitzsimons]

Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to  better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it   doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had

[Roy Cauldery]

Richy,sack your guy coz I have tons of work for a motivated individual and he won't get mucked around with me-see if he wants to relocate to Kent, coz it sounds like he's wasted on you
You need to ask yourself some bloody tough questions and I really want you to find the answers but you are not going to get them on CIU

[Johnny B]

Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?

I was an employee for a long time and thats just they way it is if you work for someone else, you're working to line your bosses pockets.  If the £300/day employee was managed correctly, given incentives to succeed, fined or given penalties for failure (complaints), given feedback and challenged, I reckon, although he may not go on to the end of time working for you, the time he is working with you could be more rewarding for you both. You've got the systems and skills needed to enable you to clean windows, all you need now is to learn some staff managment stuff (or pay an external HR company)  and you're sorted

I agree with you, but in this game the real rewards are there for those who are willing to be their own boss.

I have had helpers in the past and always led from the front, never expecting from others what I wouldn't or hadn't done myself. Maybe Richie could do this or I feel that sooner or later he will become the chief without the indian.

John

[Johnny B]

Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to  better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it   doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had

He's only paying him £8 per hour?  

And how many hours a day does he have to work to bring in £300 for his boss? Ask yourself if you would work under these conditions. If you are his mate, why don't you help him out.

Nobody is knocking him for trying to better himself. He unfortunately seems to have no idea on how to go about it.

John

 

[Dean Taberner]

Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to  better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it   doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had

I'm certainly not dissing richy,

I know the score myself about how things can go wrong.

I reckon that you are richy anyway so its all good fun.

Windows can be very distressing at times.

Dean.

[Tomboler]

Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?

I was an employee for a long time and thats just they way it is if you work for someone else, you're working to line your bosses pockets.  If the £300/day employee was managed correctly, given incentives to succeed, fined or given penalties for failure (complaints), given feedback and challenged, I reckon, although he may not go on to the end of time working for you, the time he is working with you could be more rewarding for you both. You've got the systems and skills needed to enable you to clean windows, all you need now is to learn some staff managment stuff (or pay an external HR company)  and you're sorted

I agree with you, but in this game the real rewards are there for those who are willing to be their own boss.

I have had helpers in the past and always led from the front, never expecting from others what I wouldn't or hadn't done myself. Maybe Richie could do this or I feel that sooner or later he will become the chief without the indian.

John

a lot of folks like the idea of being their own boss, employees are always talking about how they'll make it big one day with one scheme or another. Most though aren't willing or bold enough to work for themselves and rely properly on their own efforts to pay the mortgage and put food on the table

[Tomboler]

Sorry,

I can't resist,

Thanks to gav lammy and dave morris for their input.

http://bit.ly/HnL8Bg

I've also got  issues with my business like we all have but its a weekend off so let's all chill and enjoy it.

Dean.

is this available as a ring tone



 

[richywilts]

Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to  better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it   doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had

I'm certainly not dissing richy,

I know the score myself about how things can go wrong.

I reckon that you are richy anyway so its all good fun.

Windows can be very distressing at times.

Dean.

Dean it ain't me its lee fitzsimons Ian101 will vouch for him coz he was going to buy work from him

[Erithwc]

richy why dont you work with him for a few weeks that way you can see what he's doing plus it might help you speed up for if you get rid of him.

Paul

[richywilts]

I don't understand why some think 8 quid an hour is bad why pay more why should they take a third my dad works at Asda does he get a third of what he takes nah there an employee why should they take a cut of profits

I've not gone deep into the problems I've had nothing major and certainly things I can iron out etc since two others left its been strange time I had to put database no on computer for three weeks then last month he was getting married takin lots of time off half days etc yet I still paid him a full wage yet I've been gettin lots of complaints so I feeling a little peer off

[rosskesava]

Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to  better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it   doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had

Yup. Sack him because no matter how small the wage paid and how good the profit is for the boss, the employee should still work like a robot day in day out. It works like that doesn't it? Especially when the job the employee does reflects directly on the boss's profits.

Motivation, morale and financial incentive obviously have no place in your work place.

Apart from that, £300+ worth of work a day, and complaints about a shoddy job from customers..... let me see, this is a hard one to work out. Dunno. I give up. Why is the employee doing a bad job?