[richywilts]

whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap

what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again

[supernova77]

whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap

what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again

I thought your guy was the best thing since sliced bread? He was turning over £300+ a day on his own  

[richywilts]

yeah he still is but not turning out to be that great now as ive not really seen customers face to face for a while im only just finding things out

[Johnny B]

Maybe he was finding it difficult to keep up with your expectations. Can you hit £300 per day by yourself? If so, have you proved it to him over a reasonable period of time to show it can be sustained?

I don't (want to) know how much you pay him for this level of output, but have you asked yourself how you would feel if you were the employee and your boss expected this output from you every day, to line his pockets while you worked yourself into an early grave?

If he is getting fed up, ask yourself (and him) why. If he has half a brain cell he will quickly work out that he can set up on his own and make many times more £ than you are paying him.

John 

[steve rix]

Richy, if it's not too personel, how old are you? I think you need a mentor!

[richywilts]

im 31 steve, yeah i can do 300 a day but difference is im very thorough 300 would be a long day for me not every day is 300 he did 348 today and was done at 4 ive never expected him to do this much he just does it but obviously i think hes rushing and not doing job properly now, im using a mentor at the minute. iv got a constant 30 day cycle of 200+ quid days which would be a decent income for myself this is why im at a crossroads at minute

[PaulKing]

Sound like he's rushing you need to talk to him and give him a warning you can't let him go, without going through the process of warnings I'm writing ect, join the FSB and get free legal advice if your thinking of terminating a employee

[Roy Cauldery]

Richy,sorry to say but you are going to get a lot of negativity over this posting.
Thought this remaining guy was the answer to all your problems?
You just seem to be totally rudderless - what exactly is your mentor doing?

[Small but perfectley formed]

Easy answer get out working with him and you can resolve quality issues

[daniel worgan]

whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap

what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again

Ritchy...i would just like to thank you as i know bank holidays can be a bore sometimes....but knowing that you are going to get some right stick over this may just brighten it up a bit....

My views on you running your business are very basic really....
1).....give up and go and get another job...(although i wouldn't become a business advisor if i was you..as they are commission based)

2).....Get off your arse and go and do the work yourself and stop trying to be something that you are clearly not capable of being....just be happy with running a small business that supports itself without all the drama that you seem to incur/cause...

You are probably a really nice chap but clearly a snag short of a barbie...

[Dave Willis]

Sounds to me like he's missing some houses altogether if he's hitting those figures. Is he on a bonus? If not then he's as thick as two short planks if he's genuinely working that hard. You'll need a good reason to sack him surely?

[Jackal]

Easy answer get out working with him and you can resolve quality issues

what he said, i think we all knew this anyway, when you say you can only do £200 a day in the past but he can do £300
didnt that make you want to see it for yourself its either quantity or quality,and if you pay him 80-100 quid a day thats seems ok to me but to him knowing how much hes cleaning and you arnt doing much in the way of actual work he proberly will get a peed off and get an attitude,id talk to him and set him less of a target and go out with him or get rid and do it yourself

[richard jagger]

 
So thoughts you should consider before you lend your ears out.
Who is your mentor and what is your relationship with him/her?
Is your mentor qualified to be a mentor and if he is what are you doing on this forum  discussing and listening to people who have no idea of the intricate needs of your business.
These might be pointer to your problems try to answer them as see if they could help.
Do you pay your worker a commission or is his income based on production? If so has this not made him speed up and loose the standard of work you should have expected of him and conveyed to him. You would have had to have worked to set this pace and standard.
To get rid of a worker is a failing on your management skills.
You will need to make sure you cannot resolve the quality of his work by reducing his work load but if his income is dependent on his volume of work,you would have been part of the problem.
There is just to many mentors involved that you listen to you are not in control and cannot make a good decision based on all these point of view.
Just a pointers that might help you.
You need to stop listening to so many different views as many are based on an unformed view of your problems.These views take no responsibly for the results they cause to your business.
 

[richard jagger]

DW your advice is clearly the best on this thread.We as the rest are just being polite. But you have hit the nail on the head and is just the short answer. hahahahah hhhhaahahahahahahahahhh   very intertaining.you make my day

[Dave Willis]

I love the Richy Wilts show!

Makes Clean It Up all worth while. Bring it on!

I don't know who's funnier Richy or Barry Mallet  

[Rogue Trader]

the soap opera goes on ........ Your last thread was how to keep track of staff holidays!

sorry Richy im not picking on you and please dont stop posting .

[gary999]

me thinks this chaps posts are all about getting attention,sad really 

[rosskesava]

me thinks this chaps posts are all about getting attention,sad really 

Something doesn't quite add up.

[Paul Coleman]

I think this is all a big plot by Mike Boxall to start charging to use this forum.
Get a few comedians in and get us hooked - then start charging.

I've been window cleaning for twenty years and have always remained a sole trader.  Although I have got a lot better over the last year, I know my stress management capabilities aren't what I would like them to be. Therefore, I have focused on maximising my income as a sole trader.  Nothing wrong with that if stress is tricky.   Nothing wrong with expanding a business and taking on employees if OK with stress.  BUT - taking on employees and struggling with stress management - potentially lethal.
To Ritchy I would like to say that you haven't got a business problem IMO.  The problem seems to be more about knowing yourself.

I've never forgotten where stress once took me.
Never again, thank you.

[David Kent @ KentKleen]

IMO I think you should all get off his back, he is trying to do something a little different in the way he runs his business.

DO YOU want to be on the glass till you retire?
What happens when you retire, sell up for a bit of cash or let others run it and still take a wage? (what richy is trying in my eyes)

I personally  think you are trying to do this a little to early richy. For you to make a nice living from others working the glass for you will certainly take more than 1 van.
The lad working for you will be fed up of doing all this work to hand the majority over to you. Not taking his time to clean properly because he is fed up and also trying to earn as much as he can if he is on a bonus scheme??

Spend a day away from everything and have a real good think of where you want to take your business write it down on paper and put a date on when you want to achieve it. Then work out all the little steps you are going to have to take to reach it. Rome wasnt built in a day!

I have a goal for mine that is as far ahead as 2015 and some that are for this sunday.

IMO If your lad is as good as you say you should try and keep him, I would give him less work to do for the same money. Results = He is happier and his standard of work can be raised with your help. BUT it means you will have to be back on the glass more.

Hope this helps OR I might of got the situation all wrong.