[wpclean]

their poles are simply too heavy and clumsy compared to gardiners poles.

if you want to make your day slower and harder then opt for a brodex hydra alloy!

i have the hydra alloy 25ft and have been reasonably happy, but any awkward angles or too much lean and the pole is so heavy its a struggle.
also the clamps have little rest tabs that have all started falling off so your poles spin if the clamp isnt exactly centred

You want to try it with the 36ft 

[lee09]

I wonder if they take any notice that the vast majority think they are poor.
I dealt with them once but the delivery took 11 working days, I was credited and have never used them since.
Lee

[Nathanael Jones]

I'm stunned that they haven't made any attempt to respond to this thread. As paid advertisers they have the perfect opportunity to show us how they're mending their ways & how we should all give them one more chance,...  :

[Ian101]

me too or had the thread pulled 

[wpclean]

Wasnt there a lad from Brodex came on here a while ago, saying they were going to respond to peoples issues ?

Was it a dream ?

Am I insane ?

Do I care ?

[jamie whittington]

Hi Samson it was myself Jamie Whittington that posted that and if you read back it was a clear open invitation for anybody with Brodex issues to call me and I will endeavour to help resolve. As I expected no one called, instead seem happier to moan on here. Again I invite anyone with issues to call me and I will as always do my very best to help.

Regards

[wpclean]

Hi Samson it was myself Jamie Whittington that posted that and if you read back it was a clear open invitation for anybody with Brodex issues to call me and I will endeavour to help resolve. As I expected no one called, instead seem happier to moan on here. Again I invite anyone with issues to call me and I will as always do my very best to help.

Regards

That is good to hear, do you mind if I ask what position you hold at Brodex and how long you have worked there ?   

[lee09]

Hi Samson it was myself Jamie Whittington that posted that and if you read back it was a clear open invitation for anybody with Brodex issues to call me and I will endeavour to help resolve. As I expected no one called, instead seem happier to moan on here. Again I invite anyone with issues to call me and I will as always do my very best to help.

Regards

I don't want to discuss how poor you are or have been.
Are you not embarrassed at how your seen in the industry.
Would it not be good for all the moaners on here to read a couple of posts from the people that buy from you that Brodex went the extra mile?
Thank God we have a choice.
Lee

[Catherine10]

So may I ask peeps, whats the problem with Brodex? is it after sales care?

[cardiffno1]

I have a brodex 750, and i have never has a problem had it nearly 2 years, as he says your quick to moan on a internet sitting behind your tv screen.

[Catherine10]

I think that Jamie has made a fair offer, to directly deal with him, hes given his number - hes offered to field any complaints - not sure you can get fairer than that.  That would be a better option - than polling a company on an open forum.  If any issues need to be resolved I think it would look far more professional to deal directly with the company - Jamie seems keen to resolve any problems.

[Ian101]

  That would be a better option - than polling a company on an open forum. 

no its not 

[Catherine10]

Ok Ian

[Ian101]

So may I ask peeps, whats the problem with Brodex? is it after sales care?

its very poor and they dont give a stuff ... basically in a nutshell .... thought u may have got the gist from some of the comments ,,,, but thats just my own opinion

[Lee GLS]

Hi Samson it was myself Jamie Whittington that posted that and if you read back it was a clear open invitation for anybody with Brodex issues to call me and I will endeavour to help resolve. As I expected no one called, instead seem happier to moan on here. Again I invite anyone with issues to call me and I will as always do my very best to help.

Regards

People wont call you because you are so unhelpful. If you want to be helpful, refund me the £5 you over charged me on the postage costs for sending a single pole clamp, i mean come on £7.50 postage that is outrageous, and when i called before i ordered it and said it would cost that much, the guy on the phone acted dumb and said "i dont know how much they will charge" and said it include packaging costs, and as for packaging cost, the envelope would have cost no more than 50p, so lets call it £4.50 you owe me.

But we all know that you wont, becusee you are a terrible company to deal with.

[Ian101]

  That would be a better option - than polling a company on an open forum. 

no its not 

this is a more transparent immediate way to gauge peoples opinions ... good and bad 

[Catherine10]

Myself I would take it up with the company directly.  Its just the way my business works, if I have a bad service - I ring immediately direct, there and then.  Jamie has offered his number and I hope you can all sort stuff out.

[AuRavelling79]

Lee - go back through Jamie's posts to get the 0800 number phone him and tell us how he/they responded.

Catherine - how about that for an idea? Jamie gets the chance to help and Lee gets to tell us how Jamie used his chance to help.

Everyone could be a winner! It's a win-win opportunity! 

[Lee GLS]

Lee - go back through Jamie's posts to get the 0800 number phone him and tell us how he/they responded.

Catherine - how about that for an idea? Jamie gets the chance to help and Lee gets to tell us how Jamie used his chance to help.

Everyone could be a winner! It's a win-win opportunity! 

I might just do that, 

[Catherine10]

I kinda find it simple James has given his direct line number to try and sort things out - hes come on the forum to say that.  Hes offered assitance - upto  you guys how you proceed