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Poll

How good are Brodex'es aftersales service ?

Exceeded my expectations
10.9%
11 (10.9%)
Good
20.8%
21 (20.8%)
Below Average
18.8%
19 (18.8%)
Too poor to even go there
49.5%
50 (49.5%)

Total Members Voted: 76

Ian101

  • Posts: 7889
Brodex
« on: September 21, 2011, 04:10:20 pm »
see we have a new sponsor for this forum then ?

so what do we all think of Brodex then ?

wfp master

  • Posts: 2553
Re: Brodex
« Reply #1 on: September 21, 2011, 04:26:37 pm »
are the hydra poles any good? 26ft pole for £87.

Ross G

  • Posts: 1099
Re: Brodex
« Reply #2 on: September 21, 2011, 04:39:53 pm »

Never used one , don't plan to I started of with a Gardiners and have never changed , anyone in the know tell me if i'm missing anything ? ???

wpclean

Re: Brodex
« Reply #3 on: September 21, 2011, 04:46:24 pm »
I like their products, but after sales is shocking  ::)

sparkleglass

  • Posts: 172
Re: Brodex
« Reply #4 on: September 21, 2011, 04:56:23 pm »
Always use them, last year got one through the post clip broken,went to a window cleaning show and brodex where there told them about it , the man said he would look into it ( i thought right ) but true to his word got one through the post plus extra, and for price spot on keep up the good work BRODEX  ;D

Poles R Us

Re: Brodex
« Reply #5 on: September 21, 2011, 04:56:35 pm »
brodex alloy poles are fantastic

Lee GLS

  • Posts: 3844
Re: Brodex
« Reply #6 on: September 21, 2011, 05:20:38 pm »
Brodex poles are rubbish.

Postage prices are a rip off too, I ordered a clamp, they charged me £7.50 plus vat for postage, they said they couldn't reduce the price, it turned up today, it has £2.50 postage price printed on it. RIP OFF!!!!!!

colin purewater

  • Posts: 2282
Re: Brodex
« Reply #7 on: September 21, 2011, 05:38:13 pm »
Brodex poles are rubbish.

Postage prices are a rip off too, I ordered a clamp, they charged me £7.50 plus vat for postage, they said they couldn't reduce the price, it turned up today, it has £2.50 postage price printed on it. RIP OFF!!!!!!

owww :( that would really p me offfffffffffffffffff :( :( :( :( :(
keep it simple

wfp master

  • Posts: 2553
Re: Brodex
« Reply #8 on: September 21, 2011, 05:39:11 pm »
Brodex poles are rubbish.

Postage prices are a rip off too, I ordered a clamp, they charged me £7.50 plus vat for postage, they said they couldn't reduce the price, it turned up today, it has £2.50 postage price printed on it. RIP OFF!!!!!!
now that annoys me thats taking the p.

Frankybadboy

  • Posts: 9026
Re: Brodex
« Reply #9 on: September 21, 2011, 05:40:38 pm »
1st pole i ever brought was a 25ft glass fibre thingy.well it soon learned me a lesson,the base section was so big i had a job to hold onto it,the thing was heavy and very whippy.the pole hose weight was about a ton,the brush and jets where rubbish and a clamp lever broke in the first couple of week.


so me being a kind sod i am,give it to me mate who is a skint flint.

LHill

  • Posts: 201
Re: Brodex
« Reply #10 on: September 21, 2011, 05:42:43 pm »
Brodex poles are rubbish.

Postage prices are a rip off too, I ordered a clamp, they charged me £7.50 plus vat for postage, they said they couldn't reduce the price, it turned up today, it has £2.50 postage price printed on it. RIP OFF!!!!!!

Yes but you can sell the box on ebay for £5 ;)

G Griffin

  • Posts: 40745
Re: Brodex
« Reply #11 on: September 21, 2011, 06:18:06 pm »
Where`s my post gone?  >:(



















































 ;D
⭐⭐⭐⭐⭐⭐

Llaaww

  • Posts: 2260
Re: Brodex
« Reply #12 on: September 21, 2011, 06:19:34 pm »
I had some stuff from brodex, and at the time I had no problem with the gear or the service.

I just sold half of my 3yr old 24ft fiber glass pole for £20.

Still got 2 24ft and a 30ft on top of the shed roof. If I trip over the right person I will flog those as well.

The gear they had was good at the time, it is not their fault that the competition got seriously good all of a sudden.

These suppliers are in a land rush for some serious market. They need to be progressive. Brodex have been in the market for a long time, and they have supplied a lot of kit to a lot of people. It may be that the poles they supplied are now looking inferior in the face of some stiff competition, but to say that the poles are rubbish would be wrong on several levels.

1: The poles have generated cash repeatedly for hundreds, possibly thousands of people.

2: there are probably two more reasons, but I cant be bothered to think of them.... ;)

Just a tired rant really.



p.s I now live and shop in cornwall.
if it is dirty it is fair game

AJ

  • Posts: 1262
Re: Brodex
« Reply #13 on: September 21, 2011, 07:29:54 pm »
Bought a Hydra carbon 36ft ex demo about 2 months ago for £170+vat.
Had no problems at all with it.
Also bought a 36ft Hydra hybrid about 6 months ago, within 2 months it was slipping down all the time. Called Brodex, they replaced the complete pole within the week.

windiewasher

  • Posts: 4393
Re: Brodex
« Reply #14 on: September 21, 2011, 07:33:25 pm »
i had a 26ft hydra alloy! >:( what a load of garbage!
ill never buy from them ever again!
have hydra alloy 7 footer never used it!
Takings off all first cleans till march 7th 2014
October  total=  cleaned  extra per month
November = cleaned extra per month
Total £  so far.

♠Winp®oClean♠

  • Posts: 4085
Re: Brodex
« Reply #15 on: September 21, 2011, 07:37:36 pm »
They have BY FAR the worst reputation for customer service I think I've ever read on all forums!!

Don't use them myself & unless they up their game in both products & service by 1000% I probably never will.

The specs alone make for hard work!! ;D

Re: Brodex
« Reply #16 on: September 21, 2011, 11:29:58 pm »
I think their a good company.

dazmond

  • Posts: 24489
Re: Brodex
« Reply #17 on: September 21, 2011, 11:47:13 pm »
their poles are simply too heavy and clumsy compared to gardiners poles.

if you want to make your day slower and harder then opt for a brodex hydra alloy!


any of you that have not got a gardiner SLX pole are really missing out BIG TIME!!

DONT BE A FOOL GET AN SLX!!YOU LL NEVER LOOK BACK!!! ;D ;D ;D ;D

brodex really need to take note as their poles are just not up to the user friendliness of other poles(gardiners).
price higher/work harder!

AuRavelling79

  • Posts: 26824
Re: Brodex
« Reply #18 on: September 22, 2011, 07:29:00 am »
I remember when I got into wfp and was using Unger alloy and thought they were what to expect. Then I tried a fishing pole with better success; then an SLX and have never looked back.

An acquaintence had a Brodex alloy which I lifted from his van roof - it was like lifting a scaffolding pole in comparison to my SLX and I love it when other windies use heavy stuff - it means they get through less work!

 ;D
It's a game of three halves!

gto

  • Posts: 682
Re: Brodex
« Reply #19 on: September 22, 2011, 10:50:16 am »
their poles are simply too heavy and clumsy compared to gardiners poles.

if you want to make your day slower and harder then opt for a brodex hydra alloy!

i have the hydra alloy 25ft and have been reasonably happy, but any awkward angles or too much lean and the pole is so heavy its a struggle.
also the clamps have little rest tabs that have all started falling off so your poles spin if the clamp isnt exactly centred