[lee09]

I kinda find it simple James has given his direct line number to try and sort things out - hes come on the forum to say that.  Hes offered assitance - upto  you guys how you proceed

Can you not see it is not his direct number Kate? It is the company number not his direct line
Just par for the course with them.
Go through the back posts on them.
Lee

[Catherine10]

All I can say Lee, James has come on the forum and offering a number to call, I hope that issues get resolved it would be easier all round.  When you provide a service of course in any industry you want to look after customers. 

[Lee GLS]

I think I will  wait and see if he is willing to contact me, I know it's not his job, but he is aware of this topic, and if he wants to try and rectify things, and start getting a better name for his company, then maybe he will contact me first, unless that is too much effort for him.

I know another supplier on here that would be regularly checking for posts like this about his company, and doing all he can to rectify problems his customers have.

Watch this space.

[Lee GLS]

All I can say Lee, James has come on the forum and offering a number to call, I hope that issues get resolved it would be easier all round.  When you provide a service of course in any industry you want to look after customers. 

Yes a phone number for his company that I called to order the clamp an query the postage costs and got fobbed off so, that doesn't really help does it!

[Catherine10]

I think the guy  (James has laid himself open) hes left a number so call him.  Hes said that hes there

[StockClean]

I got in touch with brodex after seeing a fellow window cleaner use a wfp system back in 2004. I approached him and asked him what company did his kit, it was brodex.

After about a year, I decided to go from trad to full wfp, i decided to go for the brodex e compact. Innitially i was very happy with the system, until i started getting issues.

First my membranes failed in less than 3 weeks, it turns out that they failed to install the prefilter in the housing. It took me over an hour of convincing on the phone to get them to accept liability for it, eventually they sent me a new membrane and prefilter free of charge.

Then the hose connections started playing up, if which i had to spend over 30 quid on replacing their brass hp connecters (which later turn out to be rectus air connecters you can get for less than a fiver each anywhere else)

Pretty much every pole i have ever purchased from them has failed within 6 months. I never purchased the alloy poles, and i hear they are quite good.

They are just not interested in helping you with issues. I spent over 5 grand with them over a two year period, and never had a good customer experience.

Sean Rimmer was an arogant person to deal with, then they put me in in touch with some other bloke who used to be in the army, he couldnt even string a sentance together.

Since then i will never use them again. Rubbish company.

[Andy Prittchard]

I got in touch with brodex after seeing a fellow window cleaner use a wfp system back in 2004. I approached him and asked him what company did his kit, it was brodex.

After about a year, I decided to go from trad to full wfp, i decided to go for the brodex e compact. Innitially i was very happy with the system, until i started getting issues.

First my membranes failed in less than 3 weeks, it turns out that they failed to install the prefilter in the housing. It took me over an hour of convincing on the phone to get them to accept liability for it, eventually they sent me a new membrane and prefilter free of charge.

Then the hose connections started playing up, if which i had to spend over 30 quid on replacing their brass hp connecters (which later turn out to be rectus air connecters you can get for less than a fiver each anywhere else)

Pretty much every pole i have ever purchased from them has failed within 6 months. I never purchased the alloy poles, and i hear they are quite good.

They are just not interested in helping you with issues. I spent over 5 grand with them over a two year period, and never had a good customer experience.

Sean Rimmer was an arogant person to deal with, then they put me in in touch with some other bloke who used to be in the army, he couldnt even string a sentance together.

Since then i will never use them again. Rubbish company.

I like to read between the lines, and this has made me feel very uncomforabtle with using Brodex, so, as Doug woud say, "I'm Out!"

[dazmond]

why would you want to use brodex anyway?their ecompact range are expensive.it would be a lot cheaper to build your own.their trolley just looks daft!and their poles are just too heavy and clumsy for everyday work!and judging by other peoples experiences their after sales service is shocking!!

there are plenty of other suppliers out there like pure freedom and gardiners that sell fantastic wfp equipment at reasonable prices with great after sales service.

i have a brodex hydra pole(25footer).used it a few times then i bought a better,lighter,more user friendly pole.its now gathering dust as an emergency pole!!

[Andy Prittchard]

My current girl could do with an emergency pole.  Are Brodex the answer?

[StockClean]

why would you want to use brodex anyway?their ecompact range are expensive.it would be a lot cheaper to build your own.their trolley just looks daft!and their poles are just too heavy and clumsy for everyday work!and judging by other peoples experiences their after sales service is shocking!!

there are plenty of other suppliers out there like pure freedom and gardiners that sell fantastic wfp equipment at reasonable prices with great after sales service.

i have a brodex hydra pole(25footer).used it a few times then i bought a better,lighter,more user friendly pole.its now gathering dust as an emergency pole!!

Hindsight is a wonderfull thing, problem was i didnt know i could build my own one at a fraction of the cost, and you got to remember i bought the system quite a few years ago now, all when wfp was a contriversial way of window cleaning, and when not many were using the systems.

[dazmond]

stockclean my post was not directed at you mate but now here in 2011 with all the info and products from other suppliers would anyone use brodex!!

[StockClean]

lol no. 
 

[Catherine10]

I would be gutted, if this were my company and so many complaints

[wfp master]

so is it safe to order from them.? i fancy the 25ft hydra pole.

[dave carroll]

yes, i ordered a 25' hydra, arrived on the friday within a reasonable time scale, brush broke in half on the saturday. foned to complain on the monday, again on the thursday, replacement brush arrived the following thursday. so, afterservice COULD be better.
  hows the pole? reassurringly heavy, but it's NOT advertised as a lightweight pole.


  Dave

[wpclean]

I would like to know what the " three year guarantee " actually covers on their hydra poles ?

[Frankybadboy]

I would like to know what the " three year guarantee " actually covers on their hydra poles ?

lmao

[StockClean]

Probbably they will speak to you for three years and do their best not to help. Whne the three years is up, they simply wont speak to you about that pole anymore.

[AuRavelling79]

I got in touch with brodex after seeing a fellow window cleaner use a wfp system back in 2004. I approached him and asked him what company did his kit, it was brodex.

... ... ...

Sean Rimmer was an arogant person to deal with, then they put me in in touch with some other bloke who used to be in the army, he couldnt even string a sentance together. Since then i will never use them again. Rubbish company.

Tosh works for Brodex?!!!!!!! 




































 

[wpclean]

its a bit ironic paying for advertising on here, while at the same getting such a bad feedback for the bad service they are giving . . . . . . sort of cancels itself out !