Simon, thats how service should be, Hydramaster are the same, service is second to none. In contrast, i bought an Airflex Storm November 2011 and have had nothing but trouble with it blowing vac motors, it only comes out for the odd job as we use a truckmount, Cleansmart recieved a vac motor back on monday before 1 pm(its now Saturday) with less than 2 hours use on it, had no reply so i phoned wednesday, they hadnt even looked at it, said they would look at it thursday and call me, nobody phoned, i am still without a machine for a week, poor poor service Cleansmart. Its usually how you find the good companies service from bad, fine when you're handing over money, super fast delivery and all that, when a problem arises they don't want to know.
I think its fair to say that there seems to an erratic reliability pattern reported with the 6.6 motor ... some have no issues , some have reported multiple failures .
You are the first i know of to mention the storm having these issues and there seems to have been no effort to hush you up , so if it was widespread with storm users I'd say others would have mentioned it . Its possible the 6.6 is prone to failure in certain conditions but the fact that the storm has forced cooling and no reported water ingress issues it might be less prone than machines that don't have such design features .
It would be interesting to hear Cleansmarts thoughts on the issue and 6.6 in general .
Bet Ashbys are glad they went with Electros ! so far anyway .
To be honest, I dont take anyone that has three posts to thier name that serious in all fairness... He mentiones bad service but this is totally the opposite to what I and others on here have from Cleansmart over the years. Anytime that I've had parts replaced under warrenty with my previous airflex, they where all delivered free, next day and they also sent it so that it would arrive before 9.30am! Anytime I needed little things like replacement decals, wheel caps etc they where all sent to me free.
I've had nothing but great service from Matt and his team. I find it really hard to beleive that you would get anything less.
Dave mentions he's had vacs always blowing. How many is that? 2? 3? All of amtech lamb vacs are rated at 500 hours. He bought his machine in November 2011, that pretty much a year and a half ago! Its very normal/common to replacing two vacs a year on a two vac machine.
If its vac2 that your having problems with, THE ONE THATS DIRECTLY UNDER THE STACK! then its probably more likely that your sucking in alot of foam and debris and lint. Plus these vacs are alot more powerful, its an easier thing to do. My tips would be use defomer, empty more otfen, let the vacs run 5 minutes after every job and leave the lid off when not using the machine.
Please beleive me when I say I am not biased what so ever. I have only ever bought two machines from cleansmart in 3 and half years. I get all my other cleaning supplys, chems etc from another company. Just posting what I find.
Tony,
Airflex Storm user 6 months and counting of hard work and no problems what so ever. Cleans and looks fantastic!
Dont buy one if you live near me!!
