Simon, thats how service should be, Hydramaster are the same, service is second to none. In contrast, i bought an Airflex Storm November 2011 and have had nothing but trouble with it blowing vac motors, it only comes out for the odd job as we use a truckmount, Cleansmart recieved a vac motor back on monday before 1 pm(its now Saturday) with less than 2 hours use on it, had no reply so i phoned wednesday, they hadnt even looked at it, said they would look at it thursday and call me, nobody phoned, i am still without a machine for a week, poor poor service Cleansmart. Its usually how you find the good companies service from bad, fine when you're handing over money, super fast delivery and all that, when a problem arises they don't want to know.