I NEVER GO BACK.
i know its up to the customer, bla bla,
but i just dont, because its only a matter of time before you are dropped by them, as its a low priority a window cleaer, so chances are , you will be messed about constantly.
A lady loved that i could get above her conservatory, and always pulled the trad guy for missing windows .......
one day she said its forecast rain tomorrow, leave them please ...so i did... forever!
i know she will have to scrawl the yellow pages for a wfp guy, and will get one...
but i know and she knows she kicked me in the b******s.
i never go back if they say, leave it this time....and i dont even contemplate the business side of it, i will always get a replacement.....in fact the more quality customers i get the more i find it easy to drop them, and the slightly underpriced ones.
move on to positive business..... not negative maybe's.