[ronnie paton]

glyn i think you should grow up seriuosly you could of simply sent out the part next day spoke to him on the phone and he than could of come on here apoligising and saying it was a mistake.

you have now proberly lost a few POTENTIAL CUSTOMERS now has it been worth it?

it sounds like a mix up but your reaction has been terrible

my only experince with omnipole was a call back in regards to a gutter vac i never got wasnt happy but i just didnt buy one........all though i prob believe yours is the best on the market so if i do purchase one i wont have much choice.

Glyn a little bit of business accumen would of sorted this

[noelg22]

i cant believe how much this whole thing has escalated!!! i know omnipole has been slated a bit on this forumn but after seeing what has just been said im not really surprised! fair enough glyn shouldnt have been called a liar on a public forum, when the fault was probably down to one of his workers but to take this stance on a forum where im sure alot of omipoles business comes from baffles me!! ah well its hard to beat good old arthur here in ireland!! artur if your reading i would like free pens also 

[Oakley Windows]

artur if your reading i would like free pens also 

Yea me too.

Whoever artur is 

[ftp]

What a pair of plonkers!
Cleaninglass  gets upset and Glyn just takes the p out of him!

Why not just give him your phone number Glyn and discuss the problem like men?
Other more professional suppliers don't get drawn in and start sarcastic banter on an open forum.
As my father used to say "you both need your heads banged together!"

[Moderator David@stives]

I think you should sort this offline

From what i see is the biggest mistake was throwing away the faulty part regardless of what Omnipole staff told you.

If you bought something from tesco would you go back to the store without the faulty goods and expect an exchange, regardless of what you were told on the phone.

I would never dispose of the faulty part until i had the replacement in my hand.

[GWCS]

What would have happened if an employee was using it and it went through his head?

Should have been wearing protective head gear - you are responsible for providing your employees with all the appropriate training and PPE.

No excuse's on that one.

Also the part should have been checked for damage before use, and properly and securely fixed.

Since there are variables we dont know, we cant judge on that last bit.


Although its not put Omnipole in a good light, they are getting good coverage on here, Mike should be asking for advertising money!!

Ok, question still remains what was the actual product that broke? anyone got a pic of an example?

[matt]

Matt wrote

customer care at its finest  Roll Eyes

Please define a customer

I purchased a new nossel from OMNIVAC

I think that makes him a customer doesnt it?

  i guess not in every1's eyes  :

[matt]

Some of the biggest names ih the wc industry have posted, but been hounded off here. Most of the 'big boys' seemed quite happy to talk to us initially, and even accepted the occasional attitude, but when it gets too personal accounts are deleted.

some of them "big boys" were the main source of entertainment a few years back, the mud slinging and name calling was much worse that this ( which they were the 1's doing the mug slinging and name calling )
so for them to leave because of it, is laughable, as they were the originals who started the ball rolling

[Glyn H]

Ok, question still remains what was the actual product that broke? anyone got a pic of an example?

You decide if this would just fall to pieces in mid air

[matt]

Ok, question still remains what was the actual product that broke? anyone got a pic of an example?

isnt that just a few bits of pipe bend connections     

[Glyn H]

Matt as an expert would it just fall apart in mid air? Six weeks after arriving with cleanglassuk Ltd

[daniel worgan]

Glyn...is that what you have a patent pending for on your gutter cleaning system ?

[big J]

slumpbuster
I agree that this is not a customer service panel it is far more entertaining 

HOWEVER

when it comes down to it this is a relatively minor dispute between a supplier and a single customer some of the comments in besy customer service parlance are unhelpful at best!
i suggest that Glan if he has not done so already makes contact directly with Classcleanuk and reslove that matter directly as it appears that this thread is blowing up out of all proportion to the orignal complaint
As for loosing possible customers as a result yes that is feasible but when I buy product for a busuness i do not need to be drinking parteners with the supplier merely that the produvct is fit for purpose and at the right price for me.
If I have a complaint however justifed I will always take it up with supplier and only dicuss it in public after the event is over.Equally I would only expect a supplier to dicuss the issue with me rather than get it to a slanging match that makes them lookdefensive at best.

[matt]

Matt as an expert would it just fall apart in mid air? Six weeks after arriving with cleanglassuk Ltd

how very kind of you to call me a expert Glyn 

now the question would have to be answered with knowing all factors

the first factor i would ask is : after 6 weeks, was it the first time used ? ? ? ? as if it was, then that might explain a fault

the 2nd question i would ask is : if it wasnt the first use, how much use did it have  ?? ? ? and was it abused ? ?  ?

though to be fair, after 6 weeks i wouldnt expect ( or want ) it to break and i would be miffed with it if it had and i would hope that the company would change it ( as the company said they would ) as thats just good customer relations and i am sure the part only costs a small amount compared to system

now can i have a free pen or something 

[wfp master]

great post get into them {omnipole] that is what a laugh i have had over this . gutter vac just a few pipes put together  must be total crap.

[wfp master]

i think omnipole will go down the u bend of there gutter vac 

[john tomkins]

First question I would ask is "How did it fall apart?"
I'm assuming the nozzel itself (from the pics) is secured by pop rivets and some kind of jubilee clip? Did it fall apart because the jubilee clip wasn't tightened up correctly ie operator error, or did the pop rivets fail, ie manufacturing error.

Either way, now the part has been thrown away it's going to be difficult to judge, at least Omnipotent said they would replace the part....eventually

[daniel worgan]

I would imagine that this picture is an older version as Glyn was talking about the pipe bending comapny being behind with their orders.Probably on the same lines as the brodex pipe...thats what i would assume.

[GWCS]

OK, that piece of equipments looks to be fully aluminium, with pop rivets. Sturdy stuff.

Was the piece checked/inspected for damage before use? (H&S law requirement)

Was it correctly attached to the pole?

First question I would ask is "How did it fall apart?"
I'm assuming the nozzel itself (from the pics) is secured by pop rivets and some kind of jubilee clip? Did it fall apart because the jubilee clip wasn't tightened up correctly ie operator error, or did the pop rivets fail, ie manufacturing error. If it wasn't checked you cannot blame manufacturing error, as you would have spotted a defect when checking the product, most probably.

Either way, now the part has been thrown away it's going to be difficult to judge, at least Omnipotent said they would replace the part....eventually

[Clive McDonald]

An ali pipe eight inches long falling ten feet, would that break glass?

It would have a better chance of breaking the glass if it was still attached to a vac pole.