[CLEANGLASSUK]

I purchased a new nossel from OMNIVAC and when using it for the first time, two minutes into the job it fell apart and came crashing down straight through the roof of a customers conservatory, how embarrassing.
When i got home that day i gave OMNIVAC a call and explained to them what had happended. They told me to throw away the broken nossel and that they would send me out the new aluminium nossel as a replacement, and this should arrive in a few days.
 ! JUST OVER TWO WEEKS LATER AND STILL NO NOSSEL !.
So today i phoned them again to ask what was happening and the lady said, can i send the broken one in so they can have a look at it, i told her that it had been thrown away and that i could send them some pictures of the broken conservatory roof, she said that will be ok.
So i rang the customer to get some pictures of the roof but it hs now been fixed, so that is a no no.

GLYN - can you please let me no what is going to happen regarding the nossel as i have a few customers on hold until the new nossel arrives.
PS The nossel that was sent to me was faulty and my 10 year old son could have made it up better than the staff in your warehouse, as the title of the topic says i am disgusted with the customer service and the part you sent me.

Has anyone else had problems with OMNIVAC.

[GWCS]

DIY gear not cut out for the job  :

[ftp]

I heard you could phone them up and they would make you a nozzle or any attatchment overnight.

[Oakley Windows]

Glyn, remember, count to 10 before you reply.

You do remember others on here have suggested your customer relations is crap?

[[GQC] Tim]

Sounds to me that something went wrong with replacing it, but the customer service wasn't too bad, they weren't rude with you, or unwilling to exchange. Disgusting is a bit of a strong word. All companies make mistakes, or something doesn't go 100% according to plan, or maybe one part of a sytem came from a bad batch. Welcome to the real world.

[The Seven Bays Window Cleaning Company]

So far, I've been impressed with Omnipoles service.

They have been very quick and helpful with my enquires, and dealing with my order.

[matt]

Sounds to me that something went wrong with replacing it, but the customer service wasn't too bad, they weren't rude with you, or unwilling to exchange. Disgusting is a bit of a strong word. All companies make mistakes, or something doesn't go 100% according to plan, or maybe one part of a sytem came from a bad batch. Welcome to the real world.

but the customer service is the replacement of it within a few days, over 2 weeks is poor

fair play to alex, he has allways been on the ball like that

[Clive McDonald]

I would imagine glyn will contact him off forum. Everyone seems to chip in on these topics and make things worse.

Talk about rubbing salt into the wound matt going on about how good alex is.

[matt]

Talk about rubbing salt into the wound matt going on about how good alex is.

i didnt mean it like that, though i can see how it looks

Alex was very good helping me out with a problem i had after my hernia op, which i think sets the benchmark with customer service

[Clive McDonald]

I have recently bought an 60 super, a redash reel, and then another redash reel. All arrived the next day, when i go to order all my details come up saving me time and --if not in please leave round the side of the house-- is saved as my special instruction. It asks how you know about them and mine says alex ciu- which i believe rightly or wrongly makes Kirsty make sure it's right because being the subject of a thread like this must be a nightmare.

[ftp]

I'm DISGUSTED with Gardiners!



They sent me a free pink karribiner key ring today -  pink! 

[Oakley Windows]

IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.

Cuh whats the world coming to, customer service sucks 

[elite mike]

IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.

Cuh whats the world coming to, customer service sucks 

i had a lovely purple pen, cant fault them

[Chris Cottrell]

IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.

Cuh whats the world coming to, customer service sucks 

I got 4 key rings and a very nice pen 

[CLEANGLASSUK]

Disgusted isnt a strong word especially when you have been told it will be with you in a few days and two weeks later it still hasnt arrived.
I have told my customers on various ocassions that i will be able to clean there gutters soon, and then have to let them down again.
When i then phoned them up again to ask what is going on they no nothing about it, THAT IS CRAP CUSTOMER SERVICE.
Well going buy the nossel they sent me i might aswell watch blue peter and make it myself with sticky back plastic, at least it will last longer.

[Clive McDonald]

neither pen nor key ring. I've been thinking maybe he's too much of a goody goody anyway.When they come to make the bio pic of the guy who gave us the SLX(working title FAO Alex), the casting director will be looking for a cross between joan of arc and arkwright to play the lead, with a cameo there for ciu mods as asort of allo allo german buffoons with alex constantly running rings round them.

[Window Washers]

IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.

Cuh whats the world coming to, customer service sucks 

I got 4 key rings and a very nice pen 

YOU GOT 4   I only got three and a pen (was impressed by them  , maybe I will get more goodys when my vac arrives in the next day or so   which best be here as i'm backed up with work now for it

[Glyn H]

Cleaninglass uk
I think i was told about your problem nozzle.
We have still not recieved the 100 new aluminium nozzles from  the bending factory. We paid for bending them six weeks ago and suplied the material. This is normal for factories.
If I recall you didnt actually buy a guttervac from us , did you?

It is entiely normal to ask for  a broken part to be sent back, how else can we see what has gone wrong?



I think I will ring Sony tomorrow and ask them to send me another flat screen as mine has broken.

[Bazzy1999]

Ive had 0 from them with my orders...  apart from what i ordered.. (Gardiners)

Bazz

[Clive McDonald]

Glyn,
what's the pen and key ring situation?Please note I was the only one who stuck up for you.

Fairweather friends.