The most common problem I get is custys promising to move furniture and vacuum but they never do. It just adds on so much time to the job.
I vac anyway, but if she has done it beforehand thats even better (but I still vac) 2 vacs is better than 1.
I sometimes feel like adding on an extra £30 for moving furniture etc. but I know my competitors dont charge so it would be suicide (I think).
Do you charge for moving furniture? (Im not talking heavy items, as I leave them where they are, unless Im doing a full all over clean and Ive charged for it, just the small items that the custy CAN move prior to our arrival).