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clinton

Re: Yell.com good or awful?
« Reply #40 on: April 18, 2009, 09:09:13 pm »
Yes he does ;D good job he never saw me n mike  years ago in the local pub near us after a few pints(dozen) ;D

Think more of a headmaster and when he came for a cuppa a while back gave him a cup and saucer not a mug ;D


Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #41 on: April 18, 2009, 09:36:58 pm »
I know what you mean but that's not giving the poor guy a good light, there's a lot of sales experience and presentation and knowledge in that grey head ;D

Shaun

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Yell.com good or awful?
« Reply #42 on: April 18, 2009, 10:12:06 pm »
If I may break into this dialogue....

...a teacher? .....a policeman?  These are figures of authority....what about a medical person.....like a doctor? ??? Hmmm, I know I think I'll market myself as a doctor :)....even better Doctor Carpet ;D ;D

Actually guys, there's a serious bit to this. AS you know I worked in banking and selling the bank's services was (regrettably) a big part of the job. Without sounding too big headed I was extremely good at it. Somebody told me I was probably the best in Stockport. But the bank didn't value it so instead my clients in carpet cleaning benefit instead. :D

One thing I did learn was a very simple trick. And that is to say of something "I recommend it".

If you are selling, as in this thread, protector, then if you come across as a professional then you are in a position of authority. AS such if you then recommend something chances are your customer will accept what you say as gospel. Now I know this relationship between cc and client could be abused and that is why "less is more" and why I will dissuade some customers from wasting their money on it but in other cases be quite forceful in pushing it. For some reason clients will often subliminally be able to pick up on this.

But at the end of the day recommending something works best when it appears to the client that you are not desperate for the sale and that it bothers you not which way the client decides.
Diplomacy: the art of letting other people have your way

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #43 on: April 18, 2009, 10:12:33 pm »
I can just image him with a cuppa and a nice piece of battenberg while the granny was writing him out a nice big cheque ;D

Shaun

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #44 on: April 18, 2009, 10:14:44 pm »
Hopefully Roger you take this as banter?

Shaun

clinton

Re: Yell.com good or awful?
« Reply #45 on: April 18, 2009, 10:20:21 pm »
Am sure he will :)

Not sure about the battenberg ;D

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Yell.com good or awful?
« Reply #46 on: April 18, 2009, 10:21:35 pm »
Shaun

There's only one thing worse than being talked about.....and that is not being talked about. :)

Long may it continue. ;D

Actually I prefer fruit cake! (With a name like mine..Roger Peach ??? ???)

Confucius say "always offer change when people are offering to pay you in cash-they'll usually then insist you keep the change" ;D
Diplomacy: the art of letting other people have your way

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #47 on: April 18, 2009, 10:29:21 pm »
My bills always end in 7 or 9 it doesn't look as though you have just made a figure up also I read in a marketing book that 7 is a good selling number as it is classed as lucky, Jeremy Beadle once advertised his house for sale at £777,777 and it got in the papers now that's good marketing, 9 is because I want 10 but by giving away a £1 then I get it back anyway.

Shaun

clinton

Re: Yell.com good or awful?
« Reply #48 on: April 18, 2009, 10:35:26 pm »
Never thought of that as i always round it up to 45 or 50 pounds ???

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Yell.com good or awful?
« Reply #49 on: April 18, 2009, 10:38:45 pm »
Shaun

ending in 9 simply makes it look like all retail pricing ie. trying to make the client think the price is £10 cheaper.

For that reason my prices are often ending in 8 even if it means dropping £1 in price; swings and roundabouts-if they pay cash and tip you, you still get what you wanted.

Actually if I price something up and it comes in at say £100or £99, I would normally then advise the client that it is £102. That way it really does look as if you haven't made the price up. Going back to the professional thing, by deliberately pricing outside what most clients would expect you come across as different to most other sellers and more believable. In any case you can always justify a couple of extra quid by going that extra mile on some little aspect of the clean.
Diplomacy: the art of letting other people have your way

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #50 on: April 18, 2009, 10:45:55 pm »
That's true, we (me and the wife ;D) are looking for a new bathroom suite, went to one shop that does it all take out renew ready to use no mess, no fuss, he asked my budget and after some jokes I told him as we wanted to look at which range we could afford, a week later he came back with a price approx 15% above what we wanted to spend, obviously a good salesman, obviously a bad customer as I wanted a quick in and out.

Shaun

PS not buying it though, still go the holed bucket over the tin bath

clinton

Re: Yell.com good or awful?
« Reply #51 on: April 18, 2009, 10:50:40 pm »
I got mine all done by a guy over in saddleworth and was top notch shaun and got our stuff from a dealer in oldham might be too far for him to come,but was freat worker..

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #52 on: April 18, 2009, 10:53:59 pm »
You know when you get tele sales ring you and asking for the 'decission maker' then you'll understand that I was just there for moral support.

Shaun

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Yell.com good or awful?
« Reply #53 on: April 18, 2009, 11:00:46 pm »
Shaun

In the words of Monty Python," You were lucky...."

You know when you get tele sales ring you and asking for the 'decission maker' then you'll understand that I was just there for moral support.

Shaun

caller:"Can I speak to the owner?"
me: "No"

long pause

caller:"why not?"
me:"she doesn't speak to anybody who hasn't taken the trouble to find out her name."

Whilst definitely not true it gets rid of unwanted callers; and those who are serious will be able to find out the information that Nurse Carpet isn't the owner but is in fact  the Company Secretary. :)
Diplomacy: the art of letting other people have your way

clinton

Re: Yell.com good or awful?
« Reply #54 on: April 18, 2009, 11:03:13 pm »
Roger

You did that when you were at my house and the day we went to oldham to do that clinic ;D

Must say it was funny as you stopped them right in there sales patter ;D

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #55 on: April 18, 2009, 11:08:39 pm »
Nurse or Matron?

My mate once said to a telesales guy who asked him "can I speak to the owner of the business", My mate "sorry we are just clearing his desk he's dead!" teh poor guy didn't know what to say and hung up.

Shaun

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Yell.com good or awful?
« Reply #56 on: April 18, 2009, 11:10:29 pm »
Nurses are sexier :P
Diplomacy: the art of letting other people have your way

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #57 on: April 18, 2009, 11:13:05 pm »
I just like the way Kenneth Williams used to say it ;D

Shaun

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Yell.com good or awful?
« Reply #58 on: April 18, 2009, 11:15:41 pm »
And  the way Hattie Jacques used to look at him.
Diplomacy: the art of letting other people have your way

Shaun_Ashmore

  • Posts: 11382
Re: Yell.com good or awful?
« Reply #59 on: April 18, 2009, 11:20:12 pm »
 ;D

Shaun