It's a pity really, I bought my system from Brodex some years ago now. At the time, you couldn't fault them, the MD, even met me one bank holiday weekend to supply me a much need pole section and at the time they couldn't be any more helpful.
Over recent years i moved away from them after having a few problems.
Brodex, if your still using the site....
Equipment, i rate as top quality....
Service, You need to get a grip.
Rob.