[Ian Rochester]

We've not had the mad rush that went in previous years, however the next day has always been fully booked and there's been no slack periods.

Got some big jobs booked in between xmas and new year and couple of big ones for the first two weeks in Jan

How's others finding this December compared to previous years

[Ryan Smyth]

I hav to be honest and although im still a newbie at this game the last week iv been very quiet,i was putting it down to people having their decorations up so im concentrating on marketing for the new year,vouchers,special offers etc.....thats a good excuse as any to the wife for having a extended holiday season

Ryan

[clinton]

Ian

Have had some new clients but its my regulars and recs that have me busy this month

Just dont know how jan and feb will be next yr mind you

[Shaun_Ashmore]

Phome quietened alot last week but I've been full for nearly a month anyway but this week the stragglers have come.

Shaun

[Ryan Smyth]

Lets have a positive attitude for the new year folks

Ryan

[clinton]

 

[Shaun_Ashmore]

Well I'll be full of work January Feb and March then!

Is that enough PMA for you?

Shaun

[carlton care]

Just booked a regular 5 minutes ago for next Monday, nothing like the usual volume for this time of year, but still OK.

Right attitude Ryan, it's easy to become despondent, but this is a service which can give ( not always of course ) as good as new results and keep people happy for another year,  when they thought they needed to replace an expensive item of furniture.

[Aquakleen Restoration Services]

Choca block!

[derek west]

can't really comment as i wasn't around last year to compare but since when can i keep my mouth shut.
set for just over a grand this week, (no repeat customers for obvious reasons)(roll on next year kerching) still not fully booked though, all half days bar 1 which was 8.30 til 2. phones still ringing, 3 jobs booked for the 29th, 2 booked in for jan with a possible big 3rd one,(as follows) and heres a dilemma for you fully booked guys to ponder over. had a call from a manager of a golf club today. "we've had a leek from a glass washer and its flooded the bar, can you come clean it tonight as theres a party tomorrow and it smells of cat pee" got talking to her and she told me she had a regular clean every january, "why can't your regular guy do it" i said, "he said he was fully booked" and couldn't fit her in,
anyway did the clean,(6 pm til 7pm) charged her £60 and she said youve got the job in january, "not using him again"
now i  know its no garauntee ive got the job, but surely he should of crammed her in somewhere, even if your fully booked, your not FULLY BOOKED, its not like your cleaning 24hrs a day.
is he just a lazy git  who takes things for granted or will i be doing the same in a few years time cos i can't be assed.
hope not.
what would the fully booked guys have done,? shaun.
derek

[Mike Osbourne]

You've done really well for your first year. Wouldn't worry about other cleaners it's their loss and your gain.

I'm really chuffed with December but who knows what will happen next year.

[clinton]

Derek

Same as mike said your doing good mate

Maybe the regular cleaner didnt want the job anyway its your gain

[Shaun_Ashmore]

Derek I'd rather have the booked up work and money in the bank then a regular who says that you can have the job in Jan at the drop of a hat!

What happens when you are not able to do a job for a regular when you are on holiday or incapacitated with your Viking?

Many customers can be fickle, I had one on Monday, she has been using me for years but decided to try someone else for a change came back to me after I don't think he did a bad job but she just wanted a change!! I could have said bugger off but where would that get me if all of my customers did it?

No such thing as 100% customer loyalty it doesn't happen.

Shaun

[Ricky M]

1st Dec running the biz on my own and ive trebled last years  takings but its knackering on my own ,  booking for jan  , 3 calls off new prospects today, sort of turned down 2 , booked 1 , spent a long time reading what the high quoter's post on this and other forums and put there ideas in to play.

off from 23rd Dec till 12th Jan and bookings going well for Jan/Feb

Hope all you are doing well and have a Great Xmas

Ricky

[clinton]

Shaun

Too right on the customer loyalty i remember when brian philbin once said to me the customer is loyal to the pound :

[Ricky M]

Well done Derek your doing ace in your 1st year , If one of my regs asked me to go in an emergency I would be there in the early hours if need be but if I didn care about losing them I would fob them off with the fully booked line as i have done with about 6 clients this year.

Shaun , I think I agree with you on this one

Ricky

[Mike Osbourne]

I like the attitude a Client is for life, it keeps you on your toes and are prepared to invest more time and money in them than if you saw them as a one hit wonder.

However, nothing is forever. You can outgrow a customer, their circumstances can change, all manor of things change but that's just the way it is.

Treating all your customers equally is great, but you want to treat your best customers more equally.

[Shaun_Ashmore]

Derek is doing all the right things in his first year and some......I get told off from the Missus that I spend more time on my business than I do with her but businesses don't argue and don't hide the TV remote!!

Clinton I sort of agree but customers leave for a few more reasons price being one, availability is another and the rest is about you the cleaner and standards of cleaning and personality etc etc etc. That's why Alltec Fast Track guys lock customers into perfect care packages it makes sense but IMO checking your DD and chasing people and again IMO pestering to see when and where and how they want their cleaning is not for me.

Let's remember a lot of us have been doing this job for a long time and none of us can say that a certain customer is 'his/hers' like window cleaners do, we still have to pet them a little even though they know who we are and when standards we achieve.

Shaun

[Shaun_Ashmore]

Shaun , I think I agree with you on this one

Equalibrium in the galaxy at Xmas

Shaun

[Ryan Smyth]

Thats it im moving to England see how you all like it with a bit of Irish charm for the competition

Ryan

ps. good looks included