07 plate van...jobs cleaned in 5 minutes used to take 20.... new fangled pole....they just want clean windows WITHOUT YOU MAKING TOO MUCH MONEY OUT OF THEM.
Your old customers have noticed the difference in the way you work and they dont like it. It was ok before, you were up and down that ladder using that squeegy like the pro you are. Now paying £10 for 20 minutes of hard graft, well you deserve it , nice hard working lad putting food on the table for his kids. Give you a few bob extra at christmas, buy your kids something, we know what its like we went through the war etc etc. weve struggled.
Now the pole has changed that, and the new van has reinforced their suspicons that you're doing alot better than they thought. Your new customers dont know any different, youve always had a new van and always taken 5 minutes to earn £10.
Thats why, in my opinion, youve lost so many customers.
And before I get the newbie card thrown at me. People are still people no matter what profession you happen to be in. You dont need to be a window cleaner for 60 years to understand how people think. Oh and while im on the subject of the newbie issue, different people with different skills bring different points of view to issues discussed on here.
Wether you choose to take any notice of advice based on their membership status is entirely upto the reader..
Mark