[Clear Vision]

Was cleaning a large upstairs flat today.

6 windows at the back and 8 at the front.

I was 3/4 the way round and the grumpy old git came out to pay me with a tenner in his hand.

I gave the usual patter like how are you, nice weather etc etc.

He then turned around and said "I don't want you to clean my windows anymore".

Oh..... I said...... Is there a problem.   He said  " I don't like the water left on the sills".  So what happens when it rains I said. Oh...... I will just have to put up with that!   (wot a t**t)

He then turned round and said the water left on the sills is rotting the wood!

He then walked off in a huff!


Come on!!!!! How can I cause the sills to rot? Yes... It might be speeding up the rotting process as his frames are poorly maintained!

ARGH!!!!!

[Elgin Sparrowhawk]

There really not worth the bother some  of them? :

[D.Salkeld_Ltd]

Matt,

Go on mate
Have a good old rant

You're best off without him

Been there and got the T shirt

David

[matt]

not as good as my best excuse ive had

it leave the grass wet  : :

some people dont deserve a service

[NWH]

I`ve got no time for customers like this,i don`t say anything i just don`t turn up again.

[groundhog]

I'm afraid the truth hurts, but most of our customers would prefer their windows left clean and dry like they used to be when we cleaned them trad, sorry but its the truth!

[NWH]

Yeah but times move on,like not having to fall off a ladder anymore.I don`t care about any of my customers enough to fall off a ladder for.

[Clear Vision]

I'm afraid the truth hurts, but most of our customers would prefer their windows left clean and dry like they used to be when we cleaned them trad, sorry but its the truth!

Truth??

That I was rotting his windows?

I take it your a trad cleaner? :

[NWH]

Die hard trad cleaners can never accept the wet look,i`m just interested in the end result like most of the customers.There no point in leaving them dry if a poor job has been done.

[groundhog]

No I'm not a trad cleaner, although I still tend to do downstairs windows trad as I know that the majority of my customers prefer it that way. A good trad cleaner rarely gets any complaints, but anyone who uses wfp no matter how good is going to get his fair share of complaints because customers like their windows left dry!

[NWH]

I havn`t had any because i told them they will dry clean and they do,if they didn`t beleive me the phone would be ringing.

[groundhog]

I can guarantee that if you asked your customers what they prefer, clean dry windows or clean but with water dripping everywhere, they would go for the clean and dry option everytime!

[NWH]

Who cares none have cancelled me and the ones that i see love it,lets face it it does actually look like your giving them a good clean with the system and not just rubbing them over with a cloth.

[groundhog]

I use a squeegee not a cloth!! I know it upsets you but customers definetly prefer trad

[NWH]

Only because they want to see you earning your money ie sweat for it,no other reason it`s so much easier and because your not nearly killing yourself dashing around like a maniac they think your not grafting for it,it`s called mind games.

[paul mather]

I've lost 3 in a close of about a dozen & I'm sure it's because I do their windows quicker since I went WFP  & they can't stand to think their humble WCer may actually be earning half decent money.

Well stuff em that's what I say, I'll go & knock on a few doors & replace them with decent customers.

[NWH]

That`s exactly what i was trying to say.

[Pittmonkey]

This is the dilemma I face at the moment. I’ve been thinking of maybe buying some work but I feel sure if I buy 200 customers I would loose maybe 20% has they would be used to Trad methods. All my work I have at the moment I’ve generated myself and have educated them before hand, so far no complaints and all very happy.

Me personally as a customer wouldn’t care less if they were left wet or dry so long as I was happy with the results. But you only have to read some of the excuses given to others for cancelling that makes me believe that there is some truth in what groundhog is saying.

As usual  “People don’t like change” comment comes into play, but the same people will be having a laugh in 10 yrs time reminiscing of how their window cleaner used to come round with a ladder and mop and bucket asking for water.

Wayne

[groundhog]

If using a pole doesn't make you sweat then your not doing it properly!!! And using a squeegee downstairs is not hard work at all, in fact on a lot of windows I find it easier, and the customers really appreciate it . I find that they are sympathetic about the new ladder regulations and understand about the upstairs windows, but can't understand  the reason if you start splashing water around downstairs as well

[Clear Vision]

but can't understand  the reason if you start splashing water around downstairs as well

If it's good enough for upstairs its more than good enough for downstairs. Glass upstairs is the same as downstairs!