[cleanability]

About to test it out. Cant solve my low pump pressure problem so my Ninja (still under warranty) is going back to Ashbys. I'm sure I've seen some topics on here about Ashbys after sales not being very good. By the way is it normal to pay for/return machine yourself at your own expence even if machine is still in warranty period?
Also I get steam out of my exhaust when emptying solution tank with vac hose. It happenens right at the end as the last drop of water is sucked through the vac hose. I explained this to Ashbys and they said this is normal. Strange, I've never had this happen with any other machine.

Chris

[dennis moriarty]

Chris
I have had similar problems with ashbys pumps. i have the 135psi induction motor. after only three months with a brand new machine the pump failed. it has been one pump after another since then. Martin told me it was my fault because i put too much powder through machine, although i hotly dispute this. as for after sales i find them ok. My current pump also suffers from poor presure. in new year i will changing machines.
Dennis.

[Alan Brooker. Aqualink Carpet Care]

Sorry to hear you've got pump probs on your ninja. What psi is it?
Yes it's completely normal to have to pay for carriage (If you chose to move to Norway and your machine had problems within the warranty period - who do you think is going to pay carriage then?)
It is completely normal for the exhaust steam thing - just make sure you run the vacs dry for a couple of minutes.
I've never personally experienced any problems equipment wise or after sales service wise that couldn't be fixed.
I have noticed though that if someone turns up with an arsy attitude   they usually receive equal service. Makes sense really.

By the way, if you are using a 135psi (why?) You'll find that the 400psi is a good long term investment. Mine lasted for 2 years even though I derestricted it and was constantly running in excess of 500psi.

Regards
Alan

[NigelD]

I have V2 Steamate.

Problems under warranty, I returned but Ashbys shipped it back to me FOC. I believe they would have collected as well.

Can't fault them.

Nigel

[calmore]

A lot of suppliers will pay shipping both ways, if it turns out to be a manufacturing fault.

(*If* you were putting too much powder through the machine I'd expect the jets to block before the pump)

[cleanability]

Thanx chaps. Ran my Alltec Pro Plus today. Bigger tanks, lighter machine and no difference in vac power from my experience. Then again I almost burnt out my heater element, forgot theres no safety cut off as with the Ninja.

Thanx again
Chris 

[Alan Brooker. Aqualink Carpet Care]

Thats what happens when you get a n ALLTEC machine

[Fintan_Coll]

Dennis, there is an element of truth in what they tell you about powder ruining your pump. Some powders can be severe on pumps and do shorten their lives. What kind of powder do you use ?. I have cut down drastically on powder use for a while now, opting for liquids or fresh water rinsing and yes I am having very little pump problems at the moment and I remember when I used to get about four months from Flotex pumps.

[Mike Jones]

I bet the mods lock this like they seem to do with anyone who mentions woodbridge!

[Len Gribble]

Chris

Tip one as Alan put it most eloquently, don’t get arsy but until the time too so!! Am sure that wont happen.

Tip two Consumers should not suffer financial loss for repairs that are not their fault, so claim back carriage charges.

Tip three if a dispute arise, take advice from Consumer Direct at www.consumerdirect.gov.uk.

Yes I get steam out of the exhaust when emptying solution tank also had the same problem with the TM but that was down to float.

Len

[cleaning co]

well i think its well bad they make u pay to ship machine back when its under warrenty and its faulty goods or workmanship, dont know how they can get away with it ,is it legal ?  also on ashbys website they offer free shiping on goods over 150 pounds yet buy a 3000 pound machine and they charge u 65 pounds    strangely they turn round an say thats only for chems 

[calmore]

I bet the mods lock this like they seem to do with anyone who mentions w**dbridge!

Gah! You gone and done it now!

[calmore]

Dennis, there is an element of truth in what they tell you about powder ruining your pump. Some powders can be severe on pumps and do shorten their lives.

Under those circumstances I'd argue that the pump isn't "fit for purpose". Either that or take it up with the powder manufacturer.

[cleaning co]

changing the subject abit here, but what has happend to the eclpise machine the firm sol from cornwall was selling and every one was raving about  its not even on there web site for sale ?

[dave401uk]

ive got a eclipse 500, very good machine, cant say why they dont advertise it anymore,dont think they stock them now,  :

[stains-away]

ive got a eclipse 500, very good machine, cant say why they dont advertise it anymore,dont think they stock them now,  :

I heard a rumour that its been eclipsed by a new offering that will be out after crimbo, the 4x4 M power, same old same old but with 18" wheels with spinners 

[cleaning co]

lol 

[dave401uk]

you could be right, i think its got twin wheels, three handles, and it will fill itself by remote,cleans the carpet while your having a cuppa, and will leave the carpet bone dry in 10 Min's, and it has a facility for taking payment

[Alan Brooker. Aqualink Carpet Care]

Talking about problems with powders - I used to use Chemspec's Formula 90 powder and also liquid formula 90. Great cleaning but I went through two 400psi pump heads in a matter of months due to pump cavitation. Anyone else used this powder with this machine?

Alan

[Chris R]

I have always found that water pumps on portables only last about 3 to 6 months ( depends on how busy you are  )

I have had them from ashbys, altec, extracta, you name it, all the same.

BUT,,,,,,,,,,,,,,,,,,,,,,

I did have one last me for 2 years once !!!

It was the normal flojet 135psi sort, but it was in a machine ( ninja) with no internal tank heater fitted ?

I was using an inline heater with it.

So from this i suspect that the biggest cause of pump failure is running red hot water through them?

Also, when you strip down a damaged pump, you will see how much powder residue its got ? prochem crystal green is terrible for it.

regards

Chris

ps          Did you know that the the 400psi ninja only heats the water ( in tank) to 50 deg ?
ashbys say that any hotter will knacker the pump.