[rugby]

Had a phone call  8am this morning,customer in a panic, " all my windows are steamed up on the outside,we have never seen them like this before it must be your wfp system its done something to our windows,you will have to come and have a look "

went to see them just after 11am expecting the worst but couldnt see a bloody thing wrong with them,still looked spotless and it was 10 days since i had cleaned them. customer said yes they are ok now but you should have seen them this morning,like a big square of condensation on every window.

I tried to explain pure water yet again and how it couldnt be the cause of the condensation and since they all looked perfect now their cant be a problem, but they wouldnt have it and cancelled me.

so that was £15 pound a month lost big deal, but then two of their neighbours join in the conversation and decided that if my system was damaging windows then they would cancel to,so now thats a total of £45 lost, even though all their windows looked great.

has anyone else had a complaint about condensation on the outside of windows after wfp, i would be very supprised if they have.i just hope all my other customers dont talk to these idiots.

[Roy Harding]

Funny you started this thread.

Today I cleaned a house I do every 8wks but the garage windows were soaking on the outside. It is down to the garage been colder than the outside air temp, so the warm air hits the cold glass and forms condensation. It is because there is no heating on in the garage, had there been no problem.

So long and short not your fault.

Roy

[rugby]

thanks roy

even though i realised it was not my fault it does knock your confidence abit when you get customers complain,thats why i love this forum,its a mixture of good advice and moral support when you get those crap days that every window cleaner gets now and again

[pylofm]

Hi Rugby, had a customer cancel last week as they believed the water would not dry from their glass....nothing could be said to explain to the customer that all would be well despite a full explaination being given 1week before when we quoted the job...in the end people are people....it does not take away the bitter taste of a cancellation especially when you know you have done nothing wrong...some people are just sheep...

Just keep the faith and plod on....

Dave.

[rosskesava]

We had a customer cancel a few weeks ago because the RO water was damaging his brickwork. What he was refering to was the grit etc that gets washed down the wall on to the path that goes around his house. He claimed our RO water was disolving the brick and there was the proof on the path. Forget the fact that his house is 140 years old.

When I pointed out the obvious he kept repeating it was something we were adding to the water. After 10 minutes of listening to this idiot and trying to explain, I just held my hands up and walked away with him in mid sentance.

Sometime people take a little bit of information and guess the rest and treat it as fact.

We've never had anything to do with condensation though.

[Pat Purcell]

Is it possible that the condensation was between the panes and only rises when the sun shines on the glass and dissapears when the glass cools down , If so then the window has a thermal seal leak which is not your fault

[marc al]

   One of my customers remarked to me the other day how they are now getting a layer of "mist" on the outside of their windows in the mornings when there is fog in the air.
 
   I said I had never come across this before, they are reasonably new windows (no blown seals) and he is a very intelligent bloke (former army surgeon now a practising GP), he reckons it is something to do with the pure water, says it clears fine, just thought it was a bit odd, anyway he is going to delve into this out of curiosity - will let you know if comes up with anything.

   Marc

[thewindowcleaner1]

I had one last week with the same problem, said that the windows were misted up on the outside and as they were new windows did not want me to clean them as she was waiting for the installers to come and correct the problem, tried to explain  that it was just condinsation but would not listen, (heaven help the installers she was going to give it to them good)

[rosskesava]

Really odd.

Normally you only get condensation on the outside of glass when the temperature outside is higher than the inside and the dew point temperature is higher than both.

I can't see that happening very often.

It'll be interesting to find out the cause.

[dai]

Have these people not got cars? Our cars windows are misted up every morning as are the wing mirrors. If double glazing is working properly and retaining the house heat, then what's the difference between house and car windows? Dai

[rosskesava]

That is true.

[Johnboyfree]

Hiya,cars move houses dont
And you dont or shouldnt use wfp on cars,
Ive had the same on two new builds,did them trad the next time and no problems since,dont know if its the weather or what,the other 20 odd houses on the estate were fine or they didnt notice as they leave for work early or have not told me yet?if you do find out I would be interested.

[Easyclean Windows]

This is what you need to tell your customers...

If they say that 1 or 2 windows have "steamed" up because your wfp then you politely let them know it cant possibly be as why havent all your other windows gone like it..

Condensation...... windows always have moisture in-between the panes of glass always, but the reason you don't see it is because the silica gel between the silver strips is absorbing the moisture. The reason for the "excess water not condensation is because the moisture is already there and  the silica gel has absorbed as much moisture as it can therefore as it can no longer absorb moisture it then seems to leave "misted up or condensation between the panes" but like i said its always between the panes its just that the silica gel has been absorbing it.

No insurance company or wfp manufacturer could take the blame or you as if you were taken to court the window manufacturer would tell you exactly what i have.

That's why you get the silica gel packets in a box of shoes to absorb the moisture in the box.

[marc al]

  It is not between the pabes, but on the outside.

  Double glazing is supposed to stop this happening on either the inside or the outside.

  Marc

[macc]

Even before i was wfp my siiting room window used to mist up on the outside on the rare night, so it has nothing to do with wfp.

Macc

[thewindowcleaner1]

Here's a thought...
Could it be that all of a sudden the windowcleaner is useing something new, ie I bet they went round every window that was WFPoled and checked to see if it works (even though you have been cleaning thier windows for years.)

And because you are useing a new gizzmo they without realising it notice the windows more (early days) just like they would have done when the windows were first fitted..

Thinking back I seem to remember noticeing mist on the out side of my own bedroom windows ages ago before I even had WFP (I can even remember as a child the inside misting up in the days before central heating)

[neil100]

Unfortunately the downside of double glazing is that the sealed units break down. They are sealed with a sealent all the way round the glass sealed unit. Now most double glazed units that break down are south facing windows or windows that are getting the Sun on them for most of the day.

The glass can heat up on the outside of the window more then the glass on the inside, It can cause a small amount of movement in the sealent around the outside edges of the double glazed unit. You only need a pinprick of air to be allowed through the sealent for the unit to start misting up.

Unfortunately the unit may have broken down only recently but she only noticed after you cleaned the windows. Rest assured it was not your fault. I have come across this problem many times whilst I have been cleaning windows. I have seen a full house with brand new windows fail within months.

If the customers windows have been in less then 5 years they will be under garauntee so she should be able to get them changed.

The problem with wfp is that they clean windows to a very high standard, so if there are imperfections in the glass they will show up. They may never have noticed it before with trad w/c but it stands out more with wfp.

Nel.

[Sir Squeaky]

The problem with wfp is that they clean windows to a very high standard, so if there are imperfections in the glass they will show up. They may never have noticed it before with trad w/c but it stands out more with wfp.

Nel.

Don't start that crap again!
You can't clean windows to anywhere near my (or any other proper w/c's) standard.

Don't fill people's heads with rubbish please, it doesn't help the forum.

[P®oPole™]

  Squeaky,


What neil is saying is infact true, a window cleaned with wfp is actually sterile meaning you could take the window out and eat your dinner off of it, its that clean. It would also stay cleaner for much longer because in such sterile conditions it takes longer for dirt etc to build up.

Your Wrong Agian!!!

ProPole

[supernova77]

Your Wrong Agian!!!

What??? 

I thought Squeaky was never wrong? 

Andy