[matthewprice]

Hi any one having issues with the power up hose reel . Washers are only lasting 6months in the swivel connection. Got to say there customer service been good . Sent a spare and extra washers . But I had there old reel and swivel were lasting years. My question is anyone bought a better swivel to fit this hose reel . Matt

[zesty]

Only replaced the washers on mine once in goodness knows how many years .

Perhaps you’ve got a duff elbow…

[matthewprice]

It the new version . Only had it a 18 months . They did send a second swivel . And some extra washers . This is the third time it has completely stuck .it went from one in a 1000 has an issue . To they were getting more complaints .love the reel but want to buy a better connection .

[zesty]

Maybe worth going for the pure freedom reel master, more money but seems to be much more reliable…

[matthewprice]

Got to say because they gave me an extra swivel and a few extra washers . And the swivel lasts 6months I can probably last another year . In the mean time going to source a better swivel connector . Once I work out the size is the threaded screw . Rest of the reel is perfect .

[Tam1872]

Bought mine 6 years ago, mine was faulty. Kept blowing fuses. The speed it reeled in would take your arm off.

Water works were spot on in dealing with it tbh, took it back and sent a replacement. Ive never had an issue with it since.