[Bungle]

Here's the background on this job. Big house, common people done good, 6 weekly, need electric gate left open, £40, done in half an hour, 3 sets of windows out of reach by ladder, rear patio skating rink when wet, has cancelled the last 2 cleans, has cancelled in the past, been cleaning for 4 years, sacked last window cleaners.

[Spruce]

Here's the background on this job. Big house, common people done good, 6 weekly, need electric gate left open, £40, done in half an hour, 3 sets of windows out of reach by ladder, rear patio skating rink when wet, has cancelled the last 2 cleans, has cancelled in the past, been cleaning for 4 years, sacked last window cleaners.

We have also had that just recently and a couple of times over the years. Customers have never come back to us when the relative/son stopped doing them. Not totally sure this is a great loss for you, although £40 for 1/2 an hour's work in the northeast is good money.

I clean my daughter's windows for nothing. We always have a good chat, and she makes us a lovely cup of coffee.

I'm looking forward to Scottish's comments on your post.

[Simon Trapani]

I would just reply ‘No problem,. All the best’.

Just move on. Everyone’s replaceable.

[dazmond]

I've actually lost 4 jobs due to cancellations in the last month with no reason given. Personally I think it's due to my price rises in April....

Money is getting tighter and tighter for some people and we are usually the first to go. On the plus side im still at least £2k up per year (due to all my other price rises) so I just thank them for their business over the years and wish them well....and move on to my next job.

Remember NO jobs are yours forever! Be grateful for them while they last as inevitably you ll lose them one day when they move or die or just can't afford it anymore.

[Bungle]

I would just reply ‘No problem,. All the best’.

Just move on. Everyone’s replaceable.

Yeah, but I don't like being lied to. I've been doing this long enough to know when that happens.

[CleanClear]

I'm looking forward to Scottish's comments on your post.

I think he's stopped coming on here, too much waffle i think he said 

[AuRavelling79]

I would just reply ‘No problem,. All the best’.

Just move on. Everyone’s replaceable.

Yeah, but I don't like being lied to. I've been doing this long enough to know when that happens.

What is the lie? I can't see it in the posts.

[Simon Trapani]

I would just reply ‘No problem,. All the best’.

Just move on. Everyone’s replaceable.

Yeah, but I don't like being lied to. I've been doing this long enough to know when that happens.

Don’t know what lies this particular customer told you but I take what they all say with a pinch of salt. Customers & people in general will say anything that suits them to get what they want. Whatever works for them. They don’t care about you. They’re not your friends. That’s why I don’t go the extra mile these days. It gets you nowhere. They don’t care about you or me. They just want what they want. Let it go. Not worth wasting your energy.

[jay moley]

I had a customer cancel on me two weeks ago as she thought the text I sent her about paying for the last window clean was rude. The text had two please's in it and a thank you. You cant win with some people. Just got to move on. Replaced already.

[Spruce]

I would just reply ‘No problem,. All the best’.

Just move on. Everyone’s replaceable.

Yeah, but I don't like being lied to. I've been doing this long enough to know when that happens.

Don’t know what lies this particular customer told you but I take what they all say with a pinch of salt. Customers & people in general will say anything that suits them to get what they want. Whatever works for them. They don’t care about you. They’re not your friends. That’s why I don’t go the extra mile these days. It gets you nowhere. They don’t care about you or me. They just want what they want. Let it go. Not worth wasting your energy.

This is a little harsh, but 💯% true . We have had some very loyal customers over the past 22 years we have been window cleaning, but we have also been dumped by some we went into bat for who we thought were loyal.