[Bungle]

Here's the background on this job. Big house, common people done good, 6 weekly, need electric gate left open, £40, done in half an hour, 3 sets of windows out of reach by ladder, rear patio skating rink when wet, has cancelled the last 2 cleans, has cancelled in the past, been cleaning for 4 years, sacked last window cleaners.

[Spruce]

Here's the background on this job. Big house, common people done good, 6 weekly, need electric gate left open, £40, done in half an hour, 3 sets of windows out of reach by ladder, rear patio skating rink when wet, has cancelled the last 2 cleans, has cancelled in the past, been cleaning for 4 years, sacked last window cleaners.

We have also had that just recently and a couple of times over the years. Customers have never come back to us when the relative/son stopped doing them. Not totally sure this is a great loss for you, although £40 for 1/2 an hour's work in the northeast is good money.

I clean my daughter's windows for nothing. We always have a good chat, and she makes us a lovely cup of coffee.

I'm looking forward to Scottish's comments on your post.