I have a customer in her 60's, with a little bungalow and she looks after her mum at home and cares for her. I was cleaning and she asked a favour, would I remove 2 pieces of glass from a small greenhouse that a neighbour has given her. Now I know she's a hemophilliac (so if she cuts herself she can't stop bleeding), she's mentioned on the odd occasion that she's had a nose bleed and had to go to hospital to stop it.
So I happily agreed (she is replacing it with plastic just in case), it took me 5 minutes and a cup of tea.
Then she said she had a leak under her sink, so I thought, while I'm here I'll have a look. I didn't have a busy day and she is a nice lady so I thought this would be my good deed for the day. It turned out there was a blockage in the pipework and took me about 20 mins to sort...and another cup of tea.
However...there was a point when my head was under the sink, I'm thinking, what a pain in the bum and I'm a sucker!
Now here's the thing.
I knew she cared for her mum (and she is a nice lady) so I just wanted to help her out.
What I didn't know (I've cleaned this 4 times) is that she also cares for her sister who lives at home. Her sister is blind and autistic. When I finished the plumbing, she was cutting her sister's hair in the conservatory and she introduced me.
I have to say I came away feeling totally humble and helping her out really cheered up my whole day.