[richard groves]

Just text back 'Ok no problem'
If you are really busy then this may help with the darker nights. You can pick them up again in Feb/Mar.
If you don't want them, then just don't contact them again.   

This would be my answer too. Leave the ball in their court. I can't be bothered trying to figure out if people genuinely wish to resume in the spring or not.

[Soupy]

I say 'Fine no problem, see you in Spring' and set their next due date to March on Cleaner Planner.

[NWH]

If they bin you off winter they are not a good customer and bad customers get dropped imo.

[Soupy]

And some of you wonder why the window cleaning industry isn't treated as professional.

[Soupy]

If they bin you off winter they are not a good customer

Why? It's a perfectly reasonable request.

A good customer to me is one who pays a fair price, promptly, for services rendered. End of.

[Steve Newres]

And some of you wonder why the window cleaning industry isn't treated as professional.

Some might argue that the more professional approach is to adhere to the terms of the arrangement. Each to their own. Given where you are I can understand why you might take a different approach. Do you get daylight this time of the year? 

[AuRavelling79]

Give it up Soupy.

If you want to have customers that cancel on a whim that's your prerogative. Mine is to make an agreement and stick to it.

I've more than enough work and it's a nice easy way for customers to self-cull. Because I set my stall up as to terms of business it rarely happens more than once or twice a year anyway.

As far as other competition and other window cleaners - the place is awash with them. (Pun intended) For some daft reason I get more recommends than I need. No website either.

[NWH]

Allow this to happen or be acceptable you won’t have a business for long you’ll be busy come spring though for 5 months that’s about it and all the Windows will be filthy dirty,ok if your hot though eh 😉

[Soupy]

Give it up Soupy.

Nah, you're being petty and pathetic.

[AuRavelling79]

Give it up Soupy.

Nah, you're being petty and pathetic.

 

[P @ F]

I assume all you guys that let custies do this charge double when they want to start up again ?
If not then you need yer heads looking at 

[Soupy]

I assume all you guys that let custies do this charge double when they want to start up again ?
If not then you need yer heads looking at 

No no, I establish this in the beginning and add extra throughout the contract.

[Steve Newres]

Just had one wants to cancel until March.

Hi Sue

Would it be possible to pause window cleaning now until March? We would like to then only have the windows cleaned every 2 months.

Please let me know if that is okay.

Thank you
Kind regards
Emma


Last cleaned in October, so half the income gone. In the interest of science I've sent this (my maths are skewed I know but I doubt she'll notice):

Hi Emma,

Your windows are only cleaned every two months. After 6 months your windows will be very dirty so the first clean in March would be £50. For an extra £25 (as three cleans would be skipped) you could continue to have the benefit of clean windows. Let me know which you want to do. Or ofcourse you can just cancel the service completely.

Regards,


Steve Seddon

[Bungle]

Just had one wants to cancel until March.

Hi Sue

Would it be possible to pause window cleaning now until March? We would like to then only have the windows cleaned every 2 months.

Please let me know if that is okay.

Thank you
Kind regards
Emma


Last cleaned in October, so half the income gone. In the interest of science I've sent this (my maths are skewed I know but I doubt she'll notice):

Hi Emma,

Your windows are only cleaned every two months. After 6 months your windows will be very dirty so the first clean in March would be £50. For an extra £25 (as three cleans would be skipped) you could continue to have the benefit of clean windows. Let me know which you want to do. Or ofcourse you can just cancel the service completely.

Regards,


Steve Seddon

So, is your name Sue or Steve?

[AuRavelling79]

He's Sue on the weekends.

[Walter Mitty]

And some of you wonder why the window cleaning industry isn't treated as professional.

If you (or I) agree to a contract and fail to honour it, we are usually penalised in some way. Maybe we have to keep paying until the contract would have lapsed or if we pay a credit card bill late, we must pay a £12 penalty plus some extra interest.

With window cleaning, that's not so easy to enforce so we have to do it by other means - like charging more per clean if a customer wants to re-start in spring, or maybe just find a higher paid job instead.  Most of us don't have a customer's signature on a contract, but it's still a verbal contract.  I/we clean your windows approximately every x weeks (except for unavoidable circumstances like freeze-ups/sickness) and you pay me/us £x.  If a customer says at the outset that they wish to cancel November-March cleans, I can thank them for their enquiry and decline, or I can factor that into the price.  If they make that decision after the contract starts, they have broken the contract. That gives me the right to do likewise.

No emotion. No hissy fits. No Gold-style flounces.
Just a business decision.

[KS Cleaning]

Just had one wants to cancel until March.

Hi Sue

Would it be possible to pause window cleaning now until March? We would like to then only have the windows cleaned every 2 months.

Please let me know if that is okay.

Thank you
Kind regards
Emma


Last cleaned in October, so half the income gone. In the interest of science I've sent this (my maths are skewed I know but I doubt she'll notice):

Hi Emma,

Your windows are only cleaned every two months. After 6 months your windows will be very dirty so the first clean in March would be £50. For an extra £25 (as three cleans would be skipped) you could continue to have the benefit of clean windows. Let me know which you want to do. Or ofcourse you can just cancel the service completely.

Regards,


Steve Seddon

She will only be skipping 2 cleans, I'm sure she will be able to work that out.

[Shrek]

I just had one who is front only -

‘Hi shrek , thanks for cleaning the windows today, payment has been made and I would like to change to every 2 months from now on’
Me ‘ yeah no worries, it’ll £x for 2 monthly’

Her ‘ is that for front and back?’

Me ‘ no front only , your windows will be dirtier after 2 months and will take longer to clean ‘

Her ‘ oh il stay monthly then ‘

Me -   

[dazmond]

Just had one wants to cancel until March.

Hi Sue

Would it be possible to pause window cleaning now until March? We would like to then only have the windows cleaned every 2 months.

Please let me know if that is okay.

Thank you
Kind regards
Emma


Last cleaned in October, so half the income gone. In the interest of science I've sent this (my maths are skewed I know but I doubt she'll notice):

Hi Emma,

Your windows are only cleaned every two months. After 6 months your windows will be very dirty so the first clean in March would be £50. For an extra £25 (as three cleans would be skipped) you could continue to have the benefit of clean windows. Let me know which you want to do. Or ofcourse you can just cancel the service completely.

Regards,


Steve Seddon

i couldnt be arsed with that if shes a 2 monthly customer.id dump her.if all your customers did this you d be up s*** creek without a paddle.luckily i dont have a single customer who doesnt have their windows cleaned all year round.

[Walter Mitty]

i couldnt be arsed with that if shes a 2 monthly customer.id dump her.if all your customers did this you d be up s*** creek without a paddle.luckily i dont have a single customer who doesnt have their windows cleaned all year round.

There you have touched on the way I see things Dazmond. It's in the "... if all my customers did that ..."  If all my customers cancelled for the winter, I would be living in a doss bag in a shop doorway by February - broke, hungry, lucky to have survived any freeze-ups. It sounds dramatic, but if ALL customers did it, my income would be £0.