[The Jester of Wibbly]

First one today.  A text from a customer to put on hold cleans until the spring.

How do you reply?

I sent a text back telling them it's fine. But I couldn't guarantee a spare slot in the spring due to being very busy now.

[Dry Clean]

That's the only way to handle it Paul, giving off and crying to customers only makes us sound desperate, that said I wouldn't be in any rush to take them back in the spring unless it suits you.

[M & C Window Cleaning]

Yeah I have maybe half dozen long standing customers that do it every year.  With some of them they go out to work before it's light and get back after dark so don't benefit from it. Another customer's work falls off during the winter months so her wages drop and she can't then afford it.
TBH it's not that many that it bothers me really as long as when I'm doing them they are conscientious payers.

[Missing Link]

I don't reply; I just take them off the books.

[Soupy]

Doesn't bother me.  I can clean more houses in July than I can in January anyway. Suits me.

[Cookie]

Charge a decent rate over the spring/summer /autumn that makes up for the lack of cleans during winter. I do this with several holiday lets on my round.

[Small but perfectley formed]

work out monthly price x 12 then divide by number of months they have them cleaned that way you get 12 months money for 8 months or so work 

[nathankaye]

I have 2 regular customers who do it, not for as long mind you. But I automatically pick them back up after a couple of months or so. I dont mind as im always picking up new work any way that it balanaces the books and more than not, making more profit so is it really a hassle,,,,not really!

[dazmond]

i dont have any customers who do this although i do have a customer who goes 8 weekly in winter from 4 weekly.it doesnt bother me at all.

[Johnny B]

I work according to whatever frequency the customer wants, so it makes no difference at all to me.

John.

[Stoots]

I've only had one.

No worries I said.

I simply deleted them from the round, if they ring back in spring and want to start again no problem but I won't  chasing them or asking . As far as I'm concerned they are no longer a custy, if they want to be one again balls in their court. Out of sight out of mind.

I've found best thing to do with all non committal customers, I'll think about it, I'll ring you next time, I'll let you know, I'll be in touch when the gates fixed,  I will be in touch in spring or I'll let you know when the garden finished. Any of these are a cancel and that's what I do, if they get in touch fine but we all know they rarely do.

[robbo333]

Just text back 'Ok no problem'
If you are really busy then this may help with the darker nights. You can pick them up again in Feb/Mar.
If you don't want them, then just don't contact them again.   

[AuRavelling79]

I don't tolerate inconsiderate behaviour. I delete them from my round.

[Soupy]

Window cleaners are very strange.

[Soupy]

I wouldn't pay to get my windows cleaned through winter. It's dark when I set off in the morning, dark when I get home. I work 6 days a week, why would I bother paying for someone to clean something I will hardly see till April?

[Steve Newres]

I wouldn't pay to get my windows cleaned through winter. It's dark when I set off in the morning, dark when I get home. I work 6 days a week, why would I bother paying for someone to clean something I will hardly see till April?

Do you shut for the winter then?

[P @ F]

I wouldn't pay to get my windows cleaned through winter. It's dark when I set off in the morning, dark when I get home. I work 6 days a week, why would I bother paying for someone to clean something I will hardly see till April?

Do you shut for the winter then?

He must work all weekend too !
I see my windows in daylight all weekend , to me its just people penny pinching , which i dont have a problem with , but as a custie that type of mentality is no good to me , i have and do get caught by these people from time to time , but its never me doing them again come Spring , i do one first clean per custie and thats it !

[The Jester of Wibbly]

I wouldn't pay to get my windows cleaned through winter. It's dark when I set off in the morning, dark when I get home. I work 6 days a week, why would I bother paying for someone to clean something I will hardly see till April?

Do you shut for the winter then?

No probably just sits at home sending invoices and taking Gocardless payments hoping they don't notice he hasn't been 

[Soupy]

I wouldn't pay to get my windows cleaned through winter. It's dark when I set off in the morning, dark when I get home. I work 6 days a week, why would I bother paying for someone to clean something I will hardly see till April?

Do you shut for the winter then?

No, we clean windows for folk that want them done. If they don't want them done this time of year that's fine. Not about to throw my toys out of the pram.

There are plenty folks that see a benefit, if they don't, they don't. Why should they pay for something they don't need for my benefit? I wouldn't do that for anyone.

[Soupy]

I wouldn't pay to get my windows cleaned through winter. It's dark when I set off in the morning, dark when I get home. I work 6 days a week, why would I bother paying for someone to clean something I will hardly see till April?

Do you shut for the winter then?

He must work all weekend too !
I see my windows in daylight all weekend , to me its just people penny pinching , which i dont have a problem with , but as a custie that type of mentality is no good to me , i have and do get caught by these people from time to time , but its never me doing them again come Spring , i do one first clean per custie and thats it !

I work most Saturdays November to February. No choice, it was dark at 3:30 today.

It'd be handy if a few more cancelled for winter to be honest.