Its always a land mine these types of messages. Personally i prefer my customers to simply be upfront but as you know yourselfs many arent.
Truth of the matter, you//us dont know the real reason why she was trying (in her words) to politely suggest canceling service as she doesnt say. We as soke traders can often jump to conclusions which arent always right either.
I personally would have sent a different text altogether, but each to their own because sure enough weve all got those types of customers who for some strange reason only known to themselves, cancel over winter.
I have 2 customers on my books who have done this for last couple of years but they are still customers. Why??? Because other than that, they are great customers. They always pay on time and online, even tip every clean. Im always picking up new work so its not a loss at all for 3 or 4 months.
Another customer cancelled a clean because a change in circumstances (later found out her hubby lost hos job) but i suggested 8wkly instead and i have been cleaning hers like this for a while now.