Well done Lee it's amazing what you have achieved.
Even though you don't want to share certain details with everyone, the info you do share let's ever determined cleaner know it's definitely possible to grow a successful business like your level.
I've never heard of anyone offering cleaning packages before.
My questions are, how do you get the customers to buy into these?
Is the cost of additional services spread over the year instead of in one go?
If so what's to stop the customer getting conny roof cleaned and cancelling 2 month later without paying full cost of conny roof clean?
Also you say you have 1 man to a van? Isn't it more financially viable to have 2men to a van?
What do you look for and expect in an employee?
I find it hard to get people to stay long term. It doesn't seem to matter how much I pay and I consider myself a fair employer, they either don't like the job or start missing windows and skiving etc so I sack them in the end.
I get that they will never care about job quality like we would and most people don't dream of being a window cleaner but you and others manage to find decent people long term clearly. Is there any advice you could give us all here?
Hope you can answer these would be really helpful to me and other aspiring cleaners.
Thanks