[jo5hm4n]

Nathan too be fair i think you quoted this bang on.  If this was a regular customer of mine, probably would say £40, wouldn't do a conny roof for less, not worth the faffing about for time it takes.  If it's not even a regular customer or it's out the way, i would usually charge £50 minimum but too be fair i'm leaning more towards £60 min these days. 

Sometimes you price up a job for £60 and it takes LONGER than you expected.  So when you price up a job thats smaller but get for same price and do it quicker, this just makes up for the jobs you do which take longer than expected.  I'd say your pricing is fair too be honest.  Anything between £40-£60 for something this size is about right.

"the Slept in" text though got to say is really unprofessional, wouldn't even say that to regular customers who i am very friendly with.   

[nathankaye]

Slept in and then turned up covered in muffin crumbs and stinking of drink, I would say that more to do with it than the price. lol.

 

[paul alan]

Slept in and then turned up covered in muffin crumbs and stinking of drink, I would say that more to do with it than the price. lol.

 

nearly wet myself....... and you do it all to yourself nathan.

[lee_dewing]

Nath,  I didn't read your post properly I thought it was an existing customer.

I agree with P1W1 can't be bothered doing conny roofs for non customers.

Understand why you went to look, I was put in this situation.

A customer of mine promised my services to her friend.

When I went the conny roof was the most awkward shape and parts were impossible to reach.

Potential new customer also run a clinic therapy business in conservatory and wanted me to make appointments for when I would be cleaning
Her windows monthly.

 I can see why she wanted that.

But it wasn't for me, I find less interaction with customers works best for me

Got home an hour and 20 mins later than if I hadn't of bothered!

  customers friends and relatives ah!

[elite mike]

mind you they might have had a quote off Sandersons  .

[sunshine windows]

All been said really, but I think you handled it pretty well after painting yourself to be a lazy scrote with the first message 😜.

Minimum of £75 for existing customer roofs and £150 for non customers. As you inevitably have to clean the rest of the conservatory when doing a one off roof job, which takes more time. Some are a pig, some are a doddle. Depends on the finials.

[G Griffin]

I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.

[nathankaye]

I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.

Your right.
"Sorry you cant afford my services. Thank you for the enquiry"

Simple and friendly to the point

[Tosh]

I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.

Your right.
"Sorry you cant afford my services. Thank you for the enquiry"

Simple and friendly to the point

No, not even that. Its not about affording. You're implying something by saying that which doesn't actually exist.


Its about them as the client being able to choose. They might choose not to have it done or they might choose to use the other guy who quoted for it.

[dazmond]

I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.

Your right.
"Sorry you cant afford my services. Thank you for the enquiry"

Simple and friendly to the point

defo dont put that!id of texted "OK NO PROBS BEST WISHES DARREN" .thats it and move onto my next job.simple.

you over elaborate all the time nathan!its like the cards you made up when you were putting your prices up.so much unnecessary waffle.keep it simple!(its even worse if your crap at spelling/wording!)

[nathankaye]

I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.

Your right.
"Sorry you cant afford my services. Thank you for the enquiry"

Simple and friendly to the point

Sorry I should have put laughing face emoji  for people to know im joking 😂😂😂😂😂

[nathankaye]

I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.

Your right.
"Sorry you cant afford my services. Thank you for the enquiry"

Simple and friendly to the point

defo dont put that!id of texted "OK NO PROBS BEST WISHES DARREN" .thats it and move onto my next job.simple.

you over elaborate all the time nathan!its like the cards you made up when you were putting your prices up.so much unnecessary waffle.keep it simple!(its even worse if your crap at spelling/wording!)

 

[G Griffin]

Matt and Daz are right.
Most people don't need to be 'sold' a window cleaning service; it's not that important. It usually comes down to price, the person doing it and nothing having to think too much about it, in my experience.
And don't take a knock back too personally. You don't need to change peoples' perception of your price. If they ask, then you can use your spiel.
They'll definitely knock you back, then, haha!

[nathankaye]

Matt and Daz are right.
Most people don't need to be 'sold' a window cleaning service; it's not that important. It usually comes down to price, the person doing it and nothing having to think too much about it, in my experience.
And don't take a knock back too personally. You don't need to change peoples' perception of your price. If they ask, then you can use your spiel.
They'll definitely knock you back, then, haha!

In life it really annoys me the people who tell you only a little information making you ask for more. I'ld sooner do most info in one go, because you get the ones who want to know and the ones who dont like to ask but wish they did and then theres people like you guys who dont care. Well thats easy, who cares. You either read it or you dont.....thats easy!!

Others talk to themselves .......hes put the price up,,,,,,why hes only here 5 mins etc etc.  Well my cards answered their questions and the ones who dont care, well its win win. There paying the increase so what does it matter!!

What makes me stand out from the other shiners in the area...... (apary from quality of clean n reliability n regularity) according to my customers.....these little things like a good business card compared to a scrap piece of paper saying windows cleaned.  Receiving a courtesy text and being informed about things.
Thats my experience and certainly works for me the huge majority of times.

[nathankaye]

Hence why some comments on here are pointless because ones havent read the first post properly.
Then theres others who repeat themselves for the point of doing so 

Or we have threads on here.....my RO doesnt work please help........"hello more info is needed and hence a pointless convo begins just inorder to get more info.....to me thats pointless

[lee_dewing]

Oh dear!

[G Griffin]

A lot of it isn't information though, Nathan.
You slept in. "Hi, how are you doing, hope you're ok..." etc. isn't needed. I realise some customers are sometimes vague but it's about information not words.
I know you like to be professional but actions speak louder than words and I'm sure your actions are enough. 
And try to be more professional about knock backs. You seem to be insecure when it happens.

[Richard iSparkle]

the only thing we do different is charge a min of £90 for conny roofs, but we quote them over the phone or by email, and people need to pay upfront to book the job in.

it saves us wasting our time.

we ask them to send in 3 photos of 3 sides of their conny

[nathankaye]

Oops too late 
I was just gonna delete my last 2 posts, as its just a ickle rant. But I guess im too late

[Richard iSparkle]

just spoke to my father in law. he has got a quote off a new window cleaner.

lives in a 3 bed detached with conny in gravesend. easy to clean and easy parking and access.

£25 8 weekly plus £250 for the conny roof to be cleaned once or twice a year!!


£250 sounds a  it blimin pricey i said!!!