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Shrek

  • Posts: 3931
Re: how would you respond?
« Reply #20 on: June 26, 2017, 02:22:27 pm »
Like you say though , it's more like a porch!

Smudger

  • Posts: 13459
Re: how would you respond?
« Reply #21 on: June 26, 2017, 02:24:54 pm »
strange replies - £70 minimum charge is not unrealistic and he even dropped it to £60 - all said and done that would be our charge to - this is not a regular service its a 1 off clean you may pick up every other year
i do have issues with the text like "i slept in" - sorry i wouldn't give you the job on that alone

and for me too much justification - its easily done but if the custard thinks they can get some mug to do it for £10 let them i say no problem - heres the quote - ring me if you can't find anyone else - about 30% do and have the work done - nearly all the rest still have dirty connies or fascias

as the joker stated - if your good a something - never do it for free!

Drran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Smudger

  • Posts: 13459
Re: how would you respond?
« Reply #22 on: June 26, 2017, 02:30:10 pm »
I know prices are dependant upon localities etc, but surely not everyone charges these low prices which people are suggesting do they??

In 15 years of doing this work, ive never charged those low prices. I think throughout the 15yrs of doing roof cleans as an add on I started at £50 min charge. I still got most of the work i quoted, some for existing customers and some one offs as well. So I cant be the only one

the rule of thumb i was told you should be getting between 45 to 60%  of your quotes - under this and you need to review your approach and pricing - if you get everything certainly over 75% - you are likely to be far too cheap

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Stoots

  • Posts: 6355
Re: how would you respond?
« Reply #23 on: June 26, 2017, 02:30:59 pm »
I know prices are dependant upon localities etc, but surely not everyone charges these low prices which people are suggesting do they??

In 15 years of doing this work, ive never charged those low prices. I think throughout the 15yrs of doing roof cleans as an add on I started at £50 min charge. I still got most of the work i quoted, some for existing customers and some one offs as well. So I cant be the only one

Yes. But it's all about mindset and the local area conditions the mind to prices.

You saying 30-40 pound an hour is a low price is coming from the mindset of earning a lot more. Just like some guys who laugh at others who do 150 a day. Well those guys are used to doing 300 a day witb ease in some areas so of course 150 a day is peanuts. But to someone else that's 750 a week, it's a fortune if you are coming from a dead end factory job in an area where you can rent a house for 400 a month.

I'm sure we all have different ideas on what's a low price, I think a fiver a semi is a low price I'm about 10-12 for a semi. No doubt to you that's low.

If you are charging what you are charging and getting them that's great for you, you are doing something right. If I'm charging half what you do and still struggling then I will have to go lower.

You can only get away with so much in relation to the local competition. If most people are charging 30 for a roof in your area  and you are going in at 50 you are going to get less work,that's just how it works. All we can do is try to find the sweet spot in our area of what we can get away with and charge that amount.

Smudger

  • Posts: 13459
Re: how would you respond?
« Reply #24 on: June 26, 2017, 02:39:57 pm »


I'm sure we all have different ideas on what's a low price, I think a fiver a semi is a low price I'm about 10-12 for a semi. No doubt to you that's low.

[/quote]


no i don't think 10- 12 quid is low for a semi - that is reasonable - i have many that are 7.50 to 9.50 but whats important here on regular work is how many you can do - its no good charging 12 quid and taking 45 to 50 minutes on it
an average £12 semi is around 10 to 12 mins - so minimum of 4 per hr even with moves - so if your doing that on regular window cleaning then there must be a premium for stopping  going out your way to do a 1 off conny clean

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Smudger

  • Posts: 13459
Re: how would you respond?
« Reply #25 on: June 26, 2017, 02:42:54 pm »
anywhoo

the title is what would your response be, not Oh your robbing that person blind for 30 minutes work....

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

nathankaye

  • Posts: 5366
Re: how would you respond?
« Reply #26 on: June 26, 2017, 03:00:16 pm »
Im glad someone else is speaking sense on here (darren) as these types of jobs are one offs and if we all did a low price due to competition or other factors then they are not helping themselves or the industry in their area.

On most peoples concept of time to do a job, how long does it take to do a semi as someone mentioned in a post. Why dont we all charge a fiver cause were only there for minutes arent we. Yet we all seem to charge more, why is that?? Isnt it relative to the job we are doing, the catchment where the house is and also the running cost of the business etc etc and not time specific.

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1NKServices.co.uk

8weekly

Re: how would you respond?
« Reply #27 on: June 26, 2017, 03:24:40 pm »
Curious to know what others charge for a conny roof clean and your location.

A normal/ average size conny roof i charge between £70 - £90.  Im in south yorkshire, sunny doncaster areas. I might get about 70% of the ones i quote for.  Which im happy with as my bread n butter is my regular glass work. Conny roofs just breaks up the routine n something different to do
I should say £45 for a customer. Probably wouldn't bother as a one off.

paul alan

  • Posts: 1683
Re: how would you respond?
« Reply #28 on: June 26, 2017, 03:58:16 pm »

Would have a hard time cleaning that for £60 , one eye to do the job the other watching out for the law. Its tiny and not even that dirty.
That quote will get you reckognised for being way overpriced.

p1w1

  • Posts: 3873
Re: how would you respond?
« Reply #29 on: June 26, 2017, 03:58:29 pm »
This is a reason why i dont do these jobs anymore. Its ok for your regular customer as you're already there.
 But you have had  to drive out your area to quote a one off job and have ended up wasting your time texting, looking etc you would then had to drive  back to your area to start normal window cleaning, in that time you could have been cleaning your regular windows for not much less than what you would have earned cleaning that roof, without all the fuss of spraying whatever on it etc. Even if she had accepted your quote if she hadn't replied quickly to your text you would have had to make another trip there and back to clean it.

As for your price i think it's fair. Its a one off job and not a regular customer and you may never do it again or maybe in a couple of years, i wouldn't have personally quoted it if i had to drive out the way for it . if it was a regular customer then i would have charged £40-£45.

Keep it simple is the way i go anymore.

֍Winp®oClean֍

  • Posts: 1767
Re: how would you respond?
« Reply #30 on: June 26, 2017, 04:10:12 pm »
You've lost Nath, move on buddy. You've lost money (time) going to quote it in the first place then lost the job anyway. Lose / lose.

Ask how many panels and tell them your minimum price "before" you even contemplate going to quote it. Your price was good if you got it, but you didn't- so it wasn't!

Comfortably Numb!

KS Cleaning

  • Posts: 4106
Re: how would you respond?
« Reply #31 on: June 26, 2017, 04:22:23 pm »
I take it you had a text before the one that you shared with us asking you to give her a quote for cleaning the roof? I take it you then said you would go around and quote at a certain time and without making any reference to your prices on your website? Only when she turned you down did you mention that the prices were available to see on your website.
You gave her a quote, she thought you were too expensive ( I agree with her ) move on

Bungle

  • Posts: 2549
Re: how would you respond?
« Reply #32 on: June 26, 2017, 04:46:41 pm »
Feck all to clean on that roof. £30
We look at them, they look through them.

Stoots

  • Posts: 6355
Re: how would you respond?
« Reply #33 on: June 26, 2017, 05:00:03 pm »
Im glad someone else is speaking sense on here (darren) as these types of jobs are one offs and if we all did a low price due to competition or other factors then they are not helping themselves or the industry in their area.

On most peoples concept of time to do a job, how long does it take to do a semi as someone mentioned in a post. Why dont we all charge a fiver cause were only there for minutes arent we. Yet we all seem to charge more, why is that?? Isnt it relative to the job we are doing, the catchment where the house is and also the running cost of the business etc etc and not time specific.

I do about 3 an hour, £30 an hour on average. I aim for at least the same if not a bit more on add on work, but i dont have a full round so have the time free to do other stuff, sure i could double my prices and get to nothing or i could do it at a lower rate and earn a bit of extra money for the week, as my round grows, my prices will grow, so no big deal.

robbo333

  • Posts: 2420
Re: how would you respond?
« Reply #34 on: June 26, 2017, 05:09:11 pm »
If it was out of my area, I wouldn't touch it; my focus is building a compact round.
If it was in my area and I thought I could also get the windows £40.
Oh and my response would be (if i didn't get the £40):
'I do charge a bit of a premium for my services, but that is reflected in the high quality of my work. Sorry I couldn't help this time. Kind regards'.
"Thank you for calling: if you have a 1st floor flat, mid terraced house, lots of dogs, no parking, no side access, or no sense of humour, please press hold!
For all other enquiries, please press1"

NWH

  • Posts: 16952
Re: how would you respond?
« Reply #35 on: June 26, 2017, 05:10:47 pm »
This is why some stuff I do I will clean those few panels for free it's a bit like I'm doing them something for nothing I would be losing money having to hang around long enough to justify 70 notes,to clean that off to a satisfactory standard but not perfect would take 10-15 minutes with the right chemicals. I would much rather get a higher price for the Windows only and do a few panels like that for a coffee,it keeps them sweet they think there getting a freebie and there more likely to keep paying above the average for a quick window clean. I charge premium prices but I wouldn't be able to justify £70 for that.

supernova77

  • Posts: 3547
Re: how would you respond?
« Reply #36 on: June 26, 2017, 05:11:09 pm »
She probably thought you weren't that professional due to the fact you were late because you slept in - why say that to the customer? Not a good start.

Price for that £45 - easy job.

But to be fair you have your minimum price and you stuck to it, well done.

Also... Asking her that if she used PayPal to use friends and family so that you don't get charged a fee?

nathankaye

  • Posts: 5366
Re: how would you respond?
« Reply #37 on: June 26, 2017, 05:59:12 pm »
If ones pay via paypal and i use the correct method, i would have to out my prices up by 2% and im guessing you lot would think im robbing them blind then!! 😂😂

I received a phone call enquirey from her and yes I mentioned i had a minimum fee and she could find details on my web page because I was driving up to the lakes when I received her call and yes it was hands free!! I did mention I would be there for 9am. Yes I agree I could have worded the text more professionally etc and will do if the reason arises in the future. 
Yes she replied promptly which helped, so i could get back to my usual work, but I have an easy week this week and so I didnt loose out, if I got the job then win win. If not, so be it.

But im still suprised with what you lot would charge. Depending if this was a regular customer of mine and what type of customer she was would effect the price that I would have charged her. But she isnt and that doesnt apply in this scenario.
I also dont require to do these additional add on jobs for joe blogs but she was a friend of a regular customer and so I went to quote and even reduced the price. Which I think is fair.
But alot on here seem to be ok with doing one off jobs and driving between these one off jobs for as little as £40.
Im not sure of that many other jobs out there that do so. Ie cleaners charge in my area between 20 n 30 per hour and you book per hour. So regardless of the work or time involved per job, the client will pay 20-30 regardless. Yet im taking it that ones here wouldnt do so,,, nah it only took me 40mins just pay me a tenner instead love 😂😂     
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1NKServices.co.uk

dazmond

  • Posts: 24447
Re: how would you respond?
« Reply #38 on: June 26, 2017, 06:00:59 pm »
we all charge what we like.you win some,lose some.

personally if it was out of my way and not a regular customer i wouldnt of took the job on for such a little conny/porch.

unless it is a full F/S/G clean,windows,conny roof etc i dont bother if its out of my way.(my price is £50-£60 an hour for add ons)
price higher/work harder!

Dry Clean

  • Posts: 9000
Re: how would you respond?
« Reply #39 on: June 26, 2017, 06:28:12 pm »
Slept in and then turned up covered in muffin crumbs and stinking of drink, I would say that more to do with it than the price. lol.