[David Beecroft]

Hi Folks,
I wondered if anyone had found any problems with Gardiners Gooseneck valves or is it just me? I bought 3 units in September, 2 were fitted to brushes and one kept spare. Brilliant solution to the control valve issue.
However last week one jammed, so I dismantled it following the video instruction on the website. It turns out that the grooves for the bearings  on the internal shaft had become mis-shaped, the upper edge of them being mangled. Causing the bearings to jam.
I replaced it with the new spare valve but within a day that also had jammed, when I dismantled it, I found the same problem.
Gardiners suggested that I dismantle the 3rd one and grease the o-ring, doing so revealed the same problem developing.
I've replaced it now with an in-line tap until I can find a better solution.
I must give Gardiners customer service credit, they have given me a full refund out of goodwill, although they reckon I must have caused the damage by forcing the shaft out with the bearings in place (which never happened).
So has anyone else had similar problems?

[M & C Window Cleaning]

Have you tried a Univalve?

I liked the Gooseneck valve but after three or four months mine began to stick on first operation in the morning, after which it was fine all day. It was only mildly irritating until in my impatience one morning I tried to open the valve with my SLX 18 three quarters extended and broke section 3 of the pole. The valve only needed regreasing and there was nothing like the damage inside you describe with yours.
I recently bought a new one along with an Xtreme 22 pole, but only used it for a couple of hours and took it off. Didn't want to run the risk of breaking my new pole. So I put a Univalve in the pole. Much better!

[David Beecroft]

Not yet but I'm thinking about it. Recommendations or otherwise would be helpful.

[M & C Window Cleaning]

Further to my previous post. I used Univalves prior to the Gooseneck valve and had no issues. I just tried the Gooseneck valve to see what it was like and actually preferred the way it operated. If it weren't for the sticking issue I'd probably still have them on my two SLXs.

Can't fault the Univalves though. Excellent bit of kit

[tlwcs]

Further to my previous post. I used Univalves prior to the Gooseneck valve and had no issues. I just tried the Gooseneck valve to see what it was like and actually preferred the way it operated. If it weren't for the sticking issue I'd probably still have them on my two SLXs.

Can't fault the Univalves though. Excellent bit of kit

I echo that. It must be a first that Gardiner s have made something worse (aquatap)
3 poles 2 with univalves and the other with the valve. It strains my joints turning it on and off
Tony

[Michael Peterson]

yeah my groves did that as well, broke three of them, i was using pumps not flow controllers, is this the same as you

[David Beecroft]

its a shame the gooseneck valve has these problems, they're a good solution. Hopefully whoever engineered them will look at improving the construction materials.
I think I'll have a go at the univalve, where's the best place to buy them?

[Alex Gardiner]

It's a shame when a new product does not work for all clients 

We have sold about 1000 of these now and most are working well for clients - there has been the odd teething problem, but fortunately fairly rare.

With the issue described above I wonder whether the units involved were slightly stiff to start with leading to these issues?

What I would say is,  if anyone is finding the action of the valve too stiff for easy use, then step 1 is to give it a quick lubricating service ( https://youtu.be/RVW4eTnP1dc ).  If this doesn't improve it then you can always contact us to arrange to send it back and we can look at whether the unit is simply too stiff and we can replace for you.

Of course the twist on and off action may not suit everyone, but it does give another flow control option in the market and for users to choose from.  I personally use these on poles 25ft and lower.  Above this height I prefer my trusty flow valve option.

[ben M]

Hi Folks,
I wondered if anyone had found any problems with Gardiners Gooseneck valves or is it just me? I bought 3 units in September, 2 were fitted to brushes and one kept spare. Brilliant solution to the control valve issue.
However last week one jammed, so I dismantled it following the video instruction on the website. It turns out that the grooves for the bearings  on the internal shaft had become mis-shaped, the upper edge of them being mangled. Causing the bearings to jam.
I replaced it with the new spare valve but within a day that also had jammed, when I dismantled it, I found the same problem.
Gardiners suggested that I dismantle the 3rd one and grease the o-ring, doing so revealed the same problem developing.
I've replaced it now with an in-line tap until I can find a better solution.
I must give Gardiners customer service credit, they have given me a full refund out of goodwill, although they reckon I must have caused the damage by forcing the shaft out with the bearings in place (which never happened).
So has anyone else had similar problems?

i had the same problem,i gave up

[Alex Gardiner]

i had the same problem,i gave up

Hi Ben

Drop the Customer Service Team an email on sales@gardinerpolesystems.co.uk or give them a ring on 01726 66400 and they can issue you a returns number so we can sort this out for you.

[chris turner]

No probs with my valve so far. Compared to aquatap mk1 this one is far superior and IMO far superior to the univalve.

[David Beecroft]

How long have you been using the gooseneck valve Chris?

[chris turner]

How long have you been using the gooseneck valve Chris?

Daily, almost since it came out. No problems so far.
Never had to grease it or adjust the screw.

[M & C Window Cleaning]

I wonder if there's an appreciable difference in the way it operates in a soft water area as opposed to a hard water area. I live in a hard water area. Mine used to stick when it was left standing overnight. However, once 'cracked' first thing it would be fine for the rest of the day.

[Shrek]

What do you do with your tap on your pole hose when you've fitted the valve? do you have to replace your whole pole hose so there is no tap?

[ben M]

i had the same problem,i gave up

Hi Ben

Drop the Customer Service Team an email on sales@gardinerpolesystems.co.uk or give them a ring on 01726 66400 and they can issue you a returns number so we can sort this out for you.

my gooseneck was faulty, been replaced, great customer service from Gardiner.

[ben M]

What do you do with your tap on your pole hose when you've fitted the valve? do you have to replace your whole pole hose so there is no tap?

i replaced mine by a push fit connector:
http://gardinerpolesystems.co.uk/all-products/pump-hose/hose-fittings-adapters/john-guest-fittings/metric-fittings/push-fit-8mm-to-8mm-straight-connector-in-black.html

[nathankaye]

Ive recently got one and have been using it every day on an slx25 pole for last 3 wks. I use a heavier brush as i found the light brushes not very effective at assisting the on/off function. But i also had to tighten the nuts as the weight of the brush would (pending angle) turn the flow off. But once i did this, ive had no other problems.
I ordered a 2nd to go with my phoenix pole that i use with trolley. I ordered the adapter but that required me fo take out the first 2 poles and that aint happening. I simply took the first pole out, wrapped some electrical tape round shaft of the gooseneck (part that goes into pole), tightened my clips and no problems with that one now either

[scott]

Hi Folks,
I wondered if anyone had found any problems with Gardiners Gooseneck valves or is it just me? I bought 3 units in September, 2 were fitted to brushes and one kept spare. Brilliant solution to the control valve issue.
However last week one jammed, so I dismantled it following the video instruction on the website. It turns out that the grooves for the bearings  on the internal shaft had become mis-shaped, the upper edge of them being mangled. Causing the bearings to jam.
I replaced it with the new spare valve but within a day that also had jammed, when I dismantled it, I found the same problem.
Gardiners suggested that I dismantle the 3rd one and grease the o-ring, doing so revealed the same problem developing.
I've replaced it now with an in-line tap until I can find a better solution.
I must give Gardiners customer service credit, they have given me a full refund out of goodwill, although they reckon I must have caused the damage by forcing the shaft out with the bearings in place (which never happened).
So has anyone else had similar problems?

Hi. ive had 2 that have both been sticking and the rubber washer has just fallen apart inside.

[p1w1]

i finally brought a univalve last week to see what all the fuss is about. Have to admit after using it for a couple of days it is a brilliant piece of kit and wished id got one sooner, but better late then never. I would highly recommend it soooo simple to fit and use and dont even notice any extra weight . Time will tell to see how robust it is being used every day.