[Soupy]

We will even clean for free if they are struggling to cope with the bills.

and when you have no money from all your charity work, will the electric company let you off your bill?

Business is business, and charity is charity, the 2 should not mix.

+1

Don't do windows free. You may think it'll help retain customers in the future, what it actually does is cheapen the service in their eyes. If you can afford to do it free why should they pay?

[Ian101]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

different concept

[Inspire Cleaning]

Works for us.

[8weekly]

Works for us.

To be honest it seems a bit desperate. 

[PoleKing]

Works for us.

Where are you in east mids?

[HampshireWindowCleaning]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

This post is a joke right?

[Don Kee]

Works for us.

Where are you in east mids?

Inspire's in notts aren't you mate?


I dunno about losing sleep to keep customers but in regards to taking them back, it depends on the circumstance of them leaving...
People are more than entitled to use other window cleaners, its a free world
If i'm honest, i haven't really had anyone drop off to use another guy (as far as i know) i'm not overly fussed if they have either, it'll be down to price if they have and i'm not dropping my prices for the couple of people that may want 'cheap'

[barry mallett]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.p

[barry mallett]

Dear god . To think I thought I posted the most useless pointless drivel on here .but I cannot come close to even matching that 

[bobplum]

I personally wouldn't go back, if they dump me for a poor reason then ask me back a year later nah sorry wouldn't go back. Can't be arsed with messers. Had a women text me to say can you leave them tomorrow as they said its gonna rain, I text back explaining that rain would affect the windows blah blah blah and said if all my customers were like you I wouldn't have a business and if I hadn't cleaned your windows for so many years I'd of dumped ya, she text back and said really sorry I didn't realise just carry on with them and promise not to do it again. Wasn't to bothered as majority of my work is commercial and have a few houses as pocket money !!

Danny i am surprised you have any customers left.............Re Read your post

[bobplum]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

Oh dear ... ... ...
[/quote
]My sentiments as well

[AuRavelling79]

>Inspire

You have sleepless nights worrying about losing customers?!

One of the main reasons I am a self employed window cleaner is because of all the jobs I have ever had it doesn't ever give me sleepless nights.

Sleepness nights worrying about losing a customer? Changing to trad. to please 'em? Free cleans to keep 'em happy when ever they want?

What an awful way to make a living. If I wanted to jump through hoops to keep people happy I'd have joined the circus!

[Paul Coleman]

I did a free clean once after they complained about my first clean.  It was very early on with WFP and I was a bit unsure of myself.  A week after I did the free clean they contacted me to cancel.  They said the job was fine but they were going to put out some flower pots.  I've heard some odd excuses but that was quite bizarre.
Never again.

[ben M]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

LOL

[Inspire Cleaning]

English definition of “sarcasm”     
sarcasm
noun        /ˈsɑː.kæz.əm/    /ˈsɑːr-/
› the use of remarks that clearly mean the opposite of what they say, made in order to hurt someone's feelings or to criticize something in a humorous way:

And it took a Frenchman to realise this........

[sunshine windows]

Always, always ask why.

I've had one customer saying she was cancelling because of poor quality work, that had her BBQ out next to the windows and my colleague hadn't spotted the grease marks on the glass before cleaning. Once wet it's very difficult to spot, Same with lime scale stains due to splashing of swimming pools or over zealous use of the garden hose on plants.

Very easily rectified situations, but if I hadn't asked, I'd have lost 2 good paying customers due to lack of attention before commencing cleaning.

[Johnny B]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

The best way to keep customers in my book is to do the best job possible, giving close attention to frames, sills and doors as well as the glass. Be reliable, professional, polite and friendly. Treat their property with the utmost respect. And do the job for a realistic price.

Make yourself indispensible to the customer as far as is possible, but don't give your service away for free, as word will very quickly get round and everyone will expect the same. Whatever you do, you will still lose the odd one or get messers who will need to be dropped. Don't lose any sleep over any of this. Build the business your way, work it your way and remember that you cannot please everyone. 

Best wishes,
John

[AuRavelling79]

Oh dear, why did Inspire expire?

[*Hector*]

maybe he was being "sarcastic" again...

 

[SeanK]

Inspire doesn't need us anymore.