[Dave Willis]

Do you ever bother to ask why?

Had one yesterday. I never ask why, maybe I should - maybe better not to know?

[SB Cleaning]

I don't.

[Clever Forum Name]

95% of the time they won't tell you the truth.

Last customer who ditched us said "always streaks and spots"

I then realised after a few cleans both couples were always in.

Whilst I was cleaning the backs I over heard her say. Can you not try another loan company  we must be able to get some money from somewhere......

Then she was shouting saying you got us both the sack you €$^%#{

Make of it what you will.

[Ian101]

used to but not for ages ...... quite simply whatever the reason I don't need to know or want to know .. too busy to worry so just move onto the next job.

only time would be if its a quality issue however most of my jobs are a few years old now so the customer would have brought it to my attention without feeling the need to dump me.

[SeanK]

People don't like to admit to money troubles so as long as they don't say
its because of my quality then I don't ask.

[Soupy]

Yes.

Often they lie. "Oh, I'm moving away" then 2 years later (probably after the undercutter has stopped  coming) "hi can I get a quote for my windows please"

[Soupy]

used to but not for ages ...... quite simply whatever the reason I don't need to know or want to know .. too busy to worry so just move onto the next job.

No offense but in my opinion that's a very poor attitude to take. In many cases the problem may be something you can easily rectify. Much easier to keep the customers you have than gain new ones.

[koopmaster]

LOL, I had a old lady who was in a wheel chair and lived in the bottom half of a top\bottom house I clean.   I cleaned both the top and bottom for a easy £25 for 10 minutes. 

She cancelled in 2012 by saying she thought I had given it up and she asked her gardener to clean them.

I kept cleaning the top and the bottoms where cleaned by someone now and then for a while but for the last year they where dirty.

I saw her last month for the first time and she said can I clean them regularly again. 

So I said yes and because I had forgotten the price actually gave her a quid price drop.... 

will have to bump up the price at christmas...

[AuRavelling79]

Sometimes they come out of left field.

I do a modern (1980's) semi in a village. £15 every 8 weeks. Inc extension + porch glass but exc conny sides. Always seemed solid. New Volkswagen every three years. Couple in their late 60's - him a bit doddery due to hip op/knee op - what have you.

If not in I do the fronts only due to access needed through extension doors. £8.

Cheque comes through with "Thank you but I am dispensing with your services as my husband will do them from now on ... "

It doesn't add up - I suspect an undercutter - hey ho!

I seem to get about one of these "dump by post"s every year.

Had another like this a few years ago. Hubby retired, gonna do them, then he died 18 months later and she has me back now ... silver lining. 

[Ian101]

used to but not for ages ...... quite simply whatever the reason I don't need to know or want to know .. too busy to worry so just move onto the next job.

No offense but in my opinion that's a very poor attitude to take. In many cases the problem may be something you can easily rectify. Much easier to keep the customers you have than gain new ones.

no offence taken .... maybe broad brush stroked but found they nevet told truth so  only investigate further if itd quality related

[Dannymackreturn]

I personally wouldn't go back, if they dump me for a poor reason then ask me back a year later nah sorry wouldn't go back. Can't be arsed with messers. Had a women text me to say can you leave them tomorrow as they said its gonna rain, I text back explaining that rain would affect the windows blah blah blah and said if all my customers were like you I wouldn't have a business and if I hadn't cleaned your windows for so many years I'd of dumped ya, she text back and said really sorry I didn't realise just carry on with them and promise not to do it again. Wasn't to bothered as majority of my work is commercial and have a few houses as pocket money !!

[Window Lickers]

I usually enquire. Of course they may not tell the truth. No-one succeeded in this business by second guessing their customers.

If it's our fault at least it helps to keep us on our toes. We're human and faulty cleaning on our behalf wouldn't be unheard of and you can all bet your bottom dollar you've all made mistakes. It's good to be kept aware of where you're slipping up.

I wouldn't want to pay someone working for me who didn't give a hoot about their work.

[Soupy]

used to but not for ages ...... quite simply whatever the reason I don't need to know or want to know .. too busy to worry so just move onto the next job.

No offense but in my opinion that's a very poor attitude to take. In many cases the problem may be something you can easily rectify. Much easier to keep the customers you have than gain new ones.

no offence taken .... maybe broad brush stroked but found they nevet told truth so  only investigate further if itd quality related

Imo many people won't come out and tell you that they are unhappy with the quality. Easier (for them anyway), and less confrontational to just try someone else.

[Soupy]

I personally wouldn't go back, if they dump me for a poor reason

Yeah but you'd find out the reason though, right?

Maybes we shouldn't take you back afters you dumped us? What was your reason?

[PoleKing]

Depends on the job location.
And the price.
And the customer.

If I really like all 3, I'll make every effort to find out.
If I like 2, depends how busy I am that day, may ask/may not.
If 1, (price) then I'd ask.
If all of 'em are 'middle of the road' then I'd rarely ask.

[gary999]

I wouldnt be worried but then again ive never been dumped,yes i
lost customers to people moving,dying,personal circumstances
changing.

But never because the quality of my work

Hey ho just move on

[Ian101]

used to but not for ages ...... quite simply whatever the reason I don't need to know or want to know .. too busy to worry so just move onto the next job.

No offense but in my opinion that's a very poor attitude to take. In many cases the problem may be something you can easily rectify. Much easier to keep the customers you have than gain new ones.

no offence taken .... maybe broad brush stroked but found they nevet told truth so  only investigate further if itd quality related

Imo many people won't come out and tell you that they are unhappy with the quality. Easier (for them anyway), and less confrontational to just try someone else.

having said all that ................. when I employ again then any cancellations will be having a visit from me or a phone call ..........  its just me at the moment so obviously its nothing I could have done to warrant a cancellation ......... think its called the napoleon complex  ......... but seriously soupy as you have about 8000 customers I do take your advice on board 

[Inspire Cleaning]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

[*Hector*]

Hi,

 We will even clean for free if they are struggling to cope with the bills.

and when you have no money from all your charity work, will the electric company let you off your bill?

Business is business, and charity is charity, the 2 should not mix.

[AuRavelling79]

Hi,

We fight to keep every customer and will bend over backwards to accommodate them. They can skip a clean, change to trad, change to WFP, have a 6 month break etc etc. We offer free re cleans if not 100% satisfied. Thats not just for 49hours, they can call anytime.

The thought of another window cleaner winning a customer over is enough to give us sleepless nights. Shifting sands my arse! We make it very difficult for customers to leave. We will even clean for free if they are struggling to cope with the bills.

Oh dear ... ... ...