[8weekly]

Here is her reply, received this morning

ok, lets start with two monthly and see how it goes
When can you start will have the gate open thanks

I would dump immediately.

[Ian101]

Messer claxon going off 

[LT carpet cleaning]

Remember, you are only a window cleaner, and therefore the lowest of the low. Anything you write is therefore, not worth reading.

FTFY  Don't want people thinking you're thick do you mate?

Too late 

[Crystal-clear]

I don't see what the problem is here 95% of my round is bi monthly

simply reply with £20 or £12 customers choice

people I found were much more keen to pay sometimes double the monthly
Just to see you less regular

I also started as a trail an irregular customer list

for example a £20 bi monthly job that cancels cos its too often has used us for £40 4 months since his £20 clean and he will likely use again 4 months In so we are still set to make £120 out of him in the year

Its actually quite funny they end up paying the same price but have less cleans per year Its actually better even for me I have another who is £60 for a £20 job if she has it more then 2x per year I'm up she had it jan now wants it may guess what £120 already she will most likely have it again in the year that's £180

The only annoying thing is the admin side of thing but get your head around that and it actually works out the same, these people do want clean windows and will pay more as they will even sack someone for £10 cos they want to be in control and will pay much more for it just the way they are


Less regular work aint all bad they also have payments ready
The best way is to always double the first clean and lower it baised on your defualt
In my case £40 then £20 in 2 months or £40 in 4 months if its 6 months its £60
If its 8-10 months or Anual that's the only way the customer will be ahead as I feel I won't be able to charge more then 3x but still its 3x the price for the rare Anual ones
Nice little earner in connection with the regulars and they ain't getting a special treatment so its fair to your regulars as they Are paying much more

I was so obsessed with regular and in the past would cut ties fast thinking lt was the best way now I've come round I think the best way is to offer them your defualt if they take it great if they cancel its normally
Cos its too regular If you want to make the most money it's best just to offer them what they want but at a different higher price think about the time and arguments you have trying to convince a customer to come round to a strict £12 monthly or 2 monthy
When all they do is cancel
Best just to charge more and see em in 6 months

[bobplum]

Hi Crystal
It not the fact it is a bi monthly clean its the fact i priced it as a £12.00 monthly clean and she replied "great....do it every two months"
Which i have now priced at £16.00

The problem is now  psychological 

as you can see from her reply to the £16 price "we will see how it goes" begrudgingly she is accepting it but you just sense after  one or two cleans i will be shown the door because  another window cleaner will do it at £12.00 bi monthly, sligh assumption

so my problem is do i take her on, knowing or assuming this will happen, of course it may not

But i will accept that i probably need a different mind set when approaching customers,

This as shown me that this approach on this particular customer creates a slight barrier between the two of us so maybe i am best offering two prices from the off set, monthly and Bi monthly and having a happy customer

[gary999]

Next time you text a price might be a good idea to put on
both 8 and 4 weekly price,would avoid all this

[gary999]

Just seen the end of your last post

[bobplum]

probably will gary, i think its the mind set im in
Next set of leaflets we do will have prices on as will the websites and they will display both monthly and bi monthly prices

TIME FOR CHANGE

[dave0123]

Next time you text a price might be a good idea to put on
both 8 and 4 weekly price,would avoid all this Smiley

no because most will just go with two monthly because its cheaper..

Ask them first what they want monthly or bi monthly then price it accordingly

[Marc Stock]

95% of my work is bi-monthly.

And i hasten to add, that if a customer decides to start or stop the service, thats thier perogative and in my opinion doesnt make them a messer. I sometimes get customers who ask me to skip a clean for varous resons, and im cool with that, as long as i know BEFORE i start the job, as only cancelations on arrival to me constitiues a messer.

I had a customer cancel their service 4 years ago only did 4 cleans upto that point, they called me up 3 months ago wanting to restart the service. No worries i said, why did you decide to cancel beforehand? i asked, they said it was nothing to do with the quality of work, or my punctuality; as that was fine. Its down to their windows, they were so bad they couldnt justify spedning £45 on a bi-monthly clean when only a few of the windows were actually still ok, the rest of them were blown and rotten.

So they saved up, replaced all windows with ultra posho powder coated jobbies soon as they  needed cleaning they rang me again to restart the service. Now imagine if i got all arsy with her..like some on this forum, she woukdnt have called me back, and it turns out she has gained me 4 new customers even when she wasent using my service as she went and told anyone who brough up the subject of window cleaners, that i was the best she had.. (erm window cleaning that it  ) and as soon as she needs the service again she'l call.

So think about that for a moment chaps 

[gary999]

Next time you text a price might be a good idea to put on
both 8 and 4 weekly price,would avoid all this Smiley

no because most will just go with two monthly because its cheaper..

Ask them first what they want monthly or bi monthly then price it accordingly

Personally i wouldnt text a price anyway...i only price at property
and always give a 8 and 4 weekly option,8 weekly being more expensive
per clean,i find most go for the four weekly,if hey go for the 8 weekly
im happy anyway.

[robbo333]

I don't think you can judge any custys until you have cleaned them a few times.
Some I think will be great...turn out to be poo
Some I think are messers...turn out to be good.
I don't get stressed by them anymore and I'm always (ALWAYS) polite, whatever the situation.
What's nice is my gut instinct is usually right!
Usually...

[Crystal-clear]

Bob just charge her £20-£25 normally all customers have on there minds are having there windows cleaned and twenty quid for something they are never going to do isnt alot

now once the one off is done ask her there and then monthly we can do it £12 bi £16
Or you can have it as and when for £40 the £25 was a discount promotion in the hope you go more regular let her choose

[Johnny B]

Just because she asked for 2 monthly doesn't mean she is a messer she might turn out to be one off your best customers , these days window cleaners are popping up everywhere take work when you can

+1

+2

John

[Window Lickers]

FFS it's just another person, another response, another mis-interpretation, another mis-read text. Who gives a $hit?

So she either made a mistake or is trying to save a few pennies. And?

[Paul Coleman]

95% of my work is bi-monthly.

And i hasten to add, that if a customer decides to start or stop the service, thats thier perogative and in my opinion doesnt make them a messer. I sometimes get customers who ask me to skip a clean for varous resons, and im cool with that, as long as i know BEFORE i start the job, as only cancelations on arrival to me constitiues a messer.

I had a customer cancel their service 4 years ago only did 4 cleans upto that point, they called me up 3 months ago wanting to restart the service. No worries i said, why did you decide to cancel beforehand? i asked, they said it was nothing to do with the quality of work, or my punctuality; as that was fine. Its down to their windows, they were so bad they couldnt justify spedning £45 on a bi-monthly clean when only a few of the windows were actually still ok, the rest of them were blown and rotten.

So they saved up, replaced all windows with ultra posho powder coated jobbies soon as they  needed cleaning they rang me again to restart the service. Now imagine if i got all arsy with her..like some on this forum, she woukdnt have called me back, and it turns out she has gained me 4 new customers even when she wasent using my service as she went and told anyone who brough up the subject of window cleaners, that i was the best she had.. (erm window cleaning that it  ) and as soon as she needs the service again she'l call.

So think about that for a moment chaps 

Totally with you on that Marc.  It's only an issue if cancelled on the day - though I probably couldn't complain as much as you because I will only give an approximate next clean date if asked.  My view is that either party has the right to cancel or to discuss a change in service.  I've had customers return too after a few years.  Indeed, if a customer informs me that they will be cancelling after the clean I'm currently doing, I make a point of thanking them for going about it the right way and giving me some notice.
Same day cancellations can be nearly as bad vas a bad debt because they can cost money too.  OK, most of the time I might be a bit behind so can tack another job on the end but sometimes that is not possible or practical.  If I were to give everyone "next clean" dates like you Marc, "not today" could get quite expensive on a bad day.

[bobplum]

FFS it's just another person, another response, another mis-interpretation, another mis-read text. Who gives a $hit?

So she either made a mistake or is trying to save a few pennies. And?

whats FFS

[Ian101]

FFS it's just another person, another response, another mis-interpretation, another mis-read text. Who gives a $hit?

So she either made a mistake or is trying to save a few pennies. And?

whats FFS

for ducks sake

[AuRavelling79]

95% of my work is bi-monthly.

And i hasten to add, that if a customer decides to start or stop the service, thats thier perogative and in my opinion doesnt make them a messer. I sometimes get customers who ask me to skip a clean for varous resons, and im cool with that, as long as i know BEFORE i start the job, as only cancelations on arrival to me constitiues a messer.

I had a customer cancel their service 4 years ago only did 4 cleans upto that point, they called me up 3 months ago wanting to restart the service. No worries i said, why did you decide to cancel beforehand? i asked, they said it was nothing to do with the quality of work, or my punctuality; as that was fine. Its down to their windows, they were so bad they couldnt justify spedning £45 on a bi-monthly clean when only a few of the windows were actually still ok, the rest of them were blown and rotten.

So they saved up, replaced all windows with ultra posho powder coated jobbies soon as they  needed cleaning they rang me again to restart the service. Now imagine if i got all arsy with her..like some on this forum, she woukdnt have called me back, and it turns out she has gained me 4 new customers even when she wasent using my service as she went and told anyone who brough up the subject of window cleaners, that i was the best she had.. (erm window cleaning that it  ) and as soon as she needs the service again she'l call.

So think about that for a moment chaps 

Thought about it; spurious reasoning.

[AuRavelling79]

Remember, you are only a window cleaner, and therefore the lowest of the low. Anything you write is therefore, not worth reading.

FTFY  Don't want people thinking you're thick do you mate?

Hope that helps.

Ah, but unlike Smithie you can't be thick in five different languages.